Never ever open on time You can sit in your car for up to 2 hours waiting for someone to show up! Just change the sign from 8:30 to whatever time you are going to open, instead of wasting others people's time! U can go to the UPS store on Lincoln highway in shopping center directly across from Lowe's! They open on time like the sign says 8:30 read more

I have had no issues with this UPS store, they are always fast and courteous every single time I come in. I have had no issues. I primarily drop off all of my Amazon returns here and on occasion ship something. I actually like how chill and laid back the guys are, in fact. I find it refreshing. I have never encountered anyone lazy at this store either. I look forward to continuing to do business here. read more

I honestly love this store. The guys are always extremely helpful and greet everyone as they come in. People usually come in with a lot of questions and I have never seen anything but knowledgeable and courteous interactions. I always enjoy the experience and definitely would recommend to anyone. read more

I have always had a very positive experience at this store. They are extremely courteous, knowledgeable, and professional. I highly recommend going there for great service. read more

They are soo friendly and helpful at this store. My go to for ups drop off . Awesome. read more

This location is absolutely terrible. They have posted hours that are completely meaningless. They literally close whenever they want. I was told to call ahead to make sure they would be open. No thanks. I use the location in Langhorne Square instead. Night and day difference. They are open when they are supposed to be and are very helpful. Don't waste you time at the New Falls location. read more

Dropped in just before closing with a dozen Amazon items that I planned to return to Kohls but line was very wrong. Mark from ups #6978 was the kindest, most patient man. Every item had to be changed from Kohls to UPS and Mark was so kind and helped me even though it was closing time. What a gentleman! Please use this store! read more

If there could be a "0" they'd get a ZERO. I had a package shipped to me from this store. By no fault of their own, UPS lost it. UPS admitted they lost it, and told me that I was to get $100. WELL, after a few weeks I contacted UPS Customer Service. For reasons that are ridiculous, UPS said that they sent the $100 check to the shipper (UPS Store-Levittown) and it was MY RESPONSIBILITY to get from the store. Understand that im 100+ miles away from their location. WELL, it's been 1+ MONTHS (and multiple emails to them) AND THEY HAVENT SENT ONE DIME!!!! - Im not a cop/attorney, BUT this seems to be CRIMINAL. They accepted the $100 from UPS, and per UPS Customer service they were to send on to me to make up for them LOSING THE PACKAGE. They, OBVIOUSLY, pocketed the $100 meant for me!!!! I am working with UPS Customer service to have these UNethical people dealt with!!! read more

Great service. Clean and friendly customer service. Very helpful with my return package

I'd give zero stars if I could. There's a young man with a brown beard who works there who is lazy (i.e., really does NOT want to be working for a living). He also came off as stoned (or, at least, woefully unintelligent) because he could not answer basic questions (and seemed to not want to). Also, it always seems something is not working there, the printer or something else. When you ask when they expect to provide service, they shrug. read more

No one in store when I walked in. Got behind the counter said hello when I walked in no answer from the guy spoke one word to me the whole time I was there if my last name scan my two packages and I said thanks did not get any answer. Did not get a greeting did not get a thank you or nothing what is the tall black guy little on the heavy side acted like I wasn't even there.I go there cause it's close is there three weeks ago a younger guy was there and he was cool every time I go there with this guy you get treated like garbage not too bad for being the only one in store. But he needs to talk he needs to be taught about customer service even is just hi and thank you read more

This store and the staff were terrific. The staff was extremely friendly and did a fantastic job wrapping a very precious, breakable hand made wedding sampler up and boxing it so I had total confidence in the package arriving safely, on time and with no damage to my gift. I will use them every time I have an item I need to arrive safely in the future. read more

Started out OK but the store seems dilapidated, wood in the glass/metal door to hold it together, worn carpet, employees who couldn't care less. Buy your shipping online and save a ton of money. If you're returning Amazon packages, go to Kohl's instead - friendlier and they give you a coupon too! read more

UPS has to get it together I am tired of my buyers not getting the correct packages bc ups doesn't follow instructions I dropped off 2 packages 1 going to Texas and I said this label is for this package and they scanned it and the other one is going to California took the first package off the scale and placed the second one on the scale I don't know how much clearer it could get. I'm tired of my business being affected because they can't follow simple instructions at this location. I'm constantly going in there and it feels like the workers are just hanging out. If I try to go early in the morning sometimes they aren't open even though hours on website and posted on door are different and same thing brought in a package at night and they said sorry we are closed but the building was open and hours on website states they are open as well. I will no longer be coming to ups as it's impacting my business again and again hopefully management steps up and enforces some procedures. It sucks because it's so conveniently close to my house. Get it together I depend on you guys as a small business owner and bring you guys profit and pay for shipping cost and time and time again I am let down by your performance. read more

Paid upfront for year of a mailbox to have packages and other items I was concerned about being stolen sent to a secure location. Both of the UPS packages and the only Fedex package were returned to sender because the address they provide of 8919 new falls rd, your mailbox nbr, is not correct. UPS won't even deliver to their own store!!! What I learned on my own is the correct address is 8919 new falls road Ste 15, your mailbox number. Somehow you have to specify your mailbox number after their suite number. Due to all the problems, unfriendly and useless service, requested a refund, they refused. Today, one of my tenants told me her rent check was returned to her by USPS, you guessed it, invalid address. I suggest you skip the hassle and find another place. Me, I called MasterCard and requested a refund. read more

Have used this location a number of times when sending packages and no issues. The young guy that works the counter is always pleasant enough,greets you and is quick in processing the transaction and getting you on your way. read more