After having a horrible experience dealing with AT&T placing my order over the phone, I ended up…read morehaving to go into the store to ultimately place and fix my order. They were so amazing and went above and beyond to get us what we needed to make it happen that day. The manager even went to another location to pick up the phone because they didn't have it in stock. They were really great and very kind throughout the whole process.

This stores customer service is horrible. I've been waiting for 6 months for my 21% employer…read morediscount(which I found out was never added to my account) So now I have to wait another 1-4 months. I also have been waiting for a promo deal to come off my bill(samsung s9 bogo) which apparently I can't get now because I had to exchange a phone a week after I started my plan. When asked why I wasn't told that can happen I was told because they didn't know it could. So I have to pay extra money now and suffer because these people don't know how to inform their clients or future clients proper information. I asked if I can get a credit or something to make things right, I was told no and even though I was never told it's still the policy.

Original review: You…read morecan't trust them. They sell you a deal, misrepresent the terms of the deal, and then later deny that those terms were ever possible. They are also rude. My experience with Verizon hasn't always been this disconcerting, but I have now had multiple poor experiences with different employees at this location. Some transactions have been good, and some so-so, and some just super suck. Record the details of your transaction and keep that record. Maybe then they won't be so glib and misleading. Addendum to my review (11/1/19): Shortly after I submitted my review, I was contacted by a regional manager for GoWireless named Mallory. Mallory was very understanding and helpful in trying to address my concerns. She offered to assist me one-on-one at the local location, and did so, even though it was out of her way. If not for Mallory, I would likely no longer be a Verizon customer. Thank you Mallory. The level of service outside of Mallory is inconsistent at best. However, with new leadership and Mallory's professionalism and attention to customer service, hopefully this location will turn around, and her level of intervention will no longer be necessary. I'll give them another chance.

We switched to Verizon in August and honestly regret the decision. It has been one issue after…read moreanother, with misinformation, broken promises, and hours upon hours wasted trying to fix problems Verizon created. Our phones were delayed, one of the phones/package we ordered was incorrect, and we were told by Manager Gary that even though the mistake was Verizon's, we still had to pay the additional monthly charge. We then spent FOUR HOURS with Gary trying to activate our phones, only to discover they had not been properly transferred from our previous carrier. As a result, our entire family--including our daughter away at college--was without phone service for two days over a weekend. We were promised a $200 credit for the inconvenience. We followed Verizon's instructions, brought the bill into the store, and spent hours again trying to get the credit applied. Gary told us he would follow up and specifically told us not to pay the bill until he resolved it. He never followed up. Instead, we started receiving late notices. We then called Verizon customer service on 9/18/26. That call is recorded. The representative acknowledged the situation, apologized, told us the $200 adjustment would be made, and instructed us to wait 48 hours and that the late charge would be removed. None of that happened. Instead, Verizon shut off our phones. We then had to pay $120 just to have our service restored. We were told Verizon would investigate the recorded 9/18 call and get back to us within 72 hours. Again--nothing. My husband eventually went to the main Verizon store in Bensalem and spent another two hours trying to get someone to take responsibility. The store representative was even hung up on twice by a supervisor while trying to get assistance. We also found out that Gary NEVER applied our trade in phones so he essentially stole them and now we 489, not 289. We have recorded calls, text messages, and documentation supporting what we were told and the promises that were made. At what point does someone at Verizon actually take ownership? This isn't just about the money. It's about hours of our time, being given conflicting information, having promises repeatedly broken, and ultimately having our phones disconnected because Verizon failed to correct its own mistake. We switched to Verizon expecting better service. Instead, this has been one of the worst customer-service experiences we've ever had. Do yourself a favor and do your research before switching to Verizon. I wish we had

They have walk in stores in many locations. Pleased with tech support. They care about the…read morecustomers and explain the pros and cons of their products.

BUYER BEWARE - The worst customer service and they do not stand behind their products. The screen…read morecover they applied to a phone I purchased less than a week prior chipped at the edge. He refused to replace it because I had not purchased the insurance. Even the phone has a 1 year warranty, but they refused to simply replace the faulty screen cover they applied on it. The store manager (Omar) has no interest in listening to customers, jumping to inaccurate conclusions about their problems, and with no consideration to retain them. T-Mobile's business at this location will decline over time and the owner of this dealership location will end up having to close it.

In person staff is very nice and helpful but the claims process with Asurion is terrible, outdated…read moredifficult and unforgiving. I put the wrong date down by accident for my repair and bc of that could never file a claim for that computer. Even after calling Asurion and filing several times. Canceled my membership.

Don't come this place , they convince you to get the insurance & that your device is free to be…read morefixed!! But will charge you $130 . Everyone tells you something different, they just charge you what they feel. I will not be bringing my stuff to be fixed here again

Called ahead as I am eligible for trade-in for $1100 17pro as a long time customer. Only catch (as…read moreper Verizon billing and website) is I need to upgrade to Ultimate plan (additional $10/mo for 36 months) or my trade-in will be devalued by $360. I mentioned the need to upgrade to the Ultimate Plan and was told there is a Black Friday special and the upgrade in service is unnecessary unless I really need/want it. I was told to take my old phone with me and bring it back within 30 days as my trade-in ... and that I may see one monthly phone cost on my bill which will be reversed when the phone is traded in. "Things" (including the LIST price and "Activation Fee" reading "Pro Setup" on the invoice seemed a bit suspicious which was made clearer when I saw an additional $40 activation fee on my Verizon account online. Went to a Verizon COMPANY store this AM and they had me call Verizon Customer Service ... long story short the order which was submitted has NO TRADE-IN and the "authorized Verizon retailer" just tried to get away with selling me (and apparently reaping the commission) on a full-price phone ... and Verizon corporate will now void that sale, send me a new 17pro phone for me to set up by myself after which I can return this currently 1-day-old 17pro to Newtown (and expect to be faced with a $50 restocking fee which Verizon promises to reimburse) ... and then bring my trade-in to a company store. What I learned ... (1) Jay at Newtown appears to be unethical (there were too many "assurances" for this to have been a simple employee "error"). 2. Verizon corporate will take care of their customers (though, should this happen to you, expect to spend MANY hours on the phone with one or more reps through this multi-step process). 3. Leaving a review on the Newtown store's website appears to be deactivated (though scrolling over an online link with the cursor reports an "unrealistic" 4.9 rating over 920 reviews!) . 4. As a college statistics professor, this will make an interesting case study for my students (though I will be careful not to identify the salesperson by name). Buyer beware. This store may "work" for customers looking to reap free phones for switching carriers and multiple lines but current Verizon customers should avoid it at all costs.

Very helpful...courteous service..well stocked to products..associate knew the products…read morewell...Definitely will recommend...Thank you...

I left a review before for Fouad. He fixed my cell phone initially and put a new screen in for an…read moreextremely fair price for my iPhone 8 S plus. Exactly 34 days after he did that, I dropped my phone in order to keep myself from falling. Even with my protective case the screen took another hit and was shattered. I was four days beyond my warranty and my cell phone repair did the repair for me again and extended my warranty. I felt so happy and grateful for the extension. I don't think anybody tends to go to these lengths to make people happy. I will never use anybody else again! And yes I did pay the good karma forward To someone else that needed help :-)

Fuad, owner, is very courteous & professiional in his work. He fixed broken screen of my Xiaomi…read moreRedmi Note 5 very satisfactory for very reasonable cost. He also put screen protectors on my wife & my phone satisfactory & reasonable cost!!