If I could leave 0 stars I would, This used be be a place…read morewhere I could come in and get actual customer support, now it's all, do it on the app, we can't do this, we can't do that, what's the point of having a physical store? 3 times the reps at AT&T, gave me straight up wrong information adding more time and frustration to this entire process, Went in to return 1 phone, needed up being a total of 4 hours of the phone with support, visiting this store 3 times and I basically had to do the entire thing. Furthermore the unequal treatment of customers at this location is ridiculous. One representative tells me that they won't talk with customer service, then the same representative turns around and calls customer service for another person and talks with customer service. Lying to customers and picking and choosing who you want to help? You shouldn't work in customer service. Literally the bad apple that makes a bunch of other customer service workers look bad. Will be avoiding this store like the plague

I had recently went to AT&T and upgraded to a 15 Pro Max. The service was OK and for some reason…read morethey did not credit on my account the trade-in that I had I asked the salesman why my account did not reflect the credit he said that I should see the credit on my account within the next week or two time goes by and my phone bill never dropped in six months later. I never see a credit to my account AT&T currently owes me roughly $850 for a phone that I traded to them. So I went to the store. I sat there for an hour waited for a manager to come out. They said that the manager was not there, a co-manager that apparently had been working there for four days, spoke with me. They said they would get the note to the manager. A week goes by still no response. I show up a second time sitting there for another hour and a half talking to a sales rep and the manager still does not come speak to me. They said that they would get the message to them. Never called me, I went in a third time. Luckily the manager was there at 1 PM. Spoke with him. He said that he would get everything straightened out. It is now been two months and I have not seen a credit on my account and no sort of update on the credit. I don't know what is going on over there, but these people are crooks they took my phone, never gave me my trade-in value for it and will not speak to me. If they did this to me, I wonder how many other people they have done this to and nobody realizes. I do not recommend going to this branch.

this was by far the worst experience I've ever experienced. The employees there sat down with us…read moreand we discussed the fact that I just had cameras installed and the technician said I should get AT&T router or modem the sales person. Tiffany and Anthony sold me AT&T business Air for a very high price now I'm in the fight of my life against them because every other employee at two other stores tells me AT&T does not offer any s when I took the business airbag she told me don't leave that here. If you do, I will throw it in the trash and I said "really "then she told me to get out of store five times. so I'm stuck with Business Air. I have been to the other two AT&T stores multiple times and if when they enter my address into their computer, AT&T does not even offer any out here and that sales person knew that how could she not know it she that's why on this receipt they don't have my address or my telephone number. They are rude. They're inconsiderate ! I have been back to the store multiple times and they choose to ignore me what this girl did was fraud and theft ! intentional and deliberate. I now know AT&T does not offer services at this address... they never did and they still don't and they refuse to talk to me or try to make some kind of concession or take business air back. She told me if I left it there she would throw the trash! Now that's service after the sale...... and the other two stores in the area said they could do nothing for me. and I have been to each store five times still no help as I am. Sorry to say..

Unfriendly and unhelpful, even though I was the only person in the store. I have switched to…read moreConsumer Cellular. Tired of the poor customer service in person and on the phone.

I went to get a full data transfer. Something AT&T has done for years. The dude said only photos…read moreand contacts could be transferred. Now, you and I both know that's not true! I've had iPhones for years, which for the longest time only AT&T had, and they transferred data for me! So, I walk in to an empty store except for two clerks who don't want to do anything for their money. Give me that job! Are used to actually work for AT&T, until they sold their cash cow which was the Yellow Pages.

I was looking at possibly switching carriers but the moment you walk in the store at the 3807…read moreAmbassador Caffery location in Lafayette, you are not made to feel like a priority or valued customer much less welcomed. 3 Employees sitting at a table not helping anyone with 1 trying to wave me towards a kiosk while staying sitting at that table. No greeting, no approach to ask if I need help with anything, no kind of customer service whatsoever. This is probably the worst experience I've dealt with personally. I do not reccomend anyone utilize this location. Take your business to another location and save yourself the absolute best example of pure laziness and lack of effort the customer service industry has to offer.

So I came in with a foreign phone and the sim card could not work in my phone. I was denied a…read morerefund by the manager (stating the reason my lack of credit card) through the sales associate and indirectly made to buy another phone from Walmart just for the sim card to work or loss my $45 (for the sim and one time activation fee). I knew he did that because he noticed I was new to Lafeyatte. Reluctantly I got a new phone and came back to the store and went back to get it fixed. I met a new associate and she was super nice and friendly. Her nice attitude made me let go of what previous happened. I'd be giving a three star rating because I honestly was not satisfied with the treatment I got from the manager. I'm pretty sure I'd stay away from the store.

I called and the Rep that answer had an attitude with me as well as hung up in my face when I was…read morestill explaining myself to him.

We went in on a Saturday afternoon for a problem with my wife's phone. There were only two reps on…read morethe floor, with wait times averaging 1.5 hours. No apologies were made for the inconvenience; in fact, we were informed that this was because of shift change and lunch, and lectured on how difficult it was to keep reps on the floor. Upon finally getting to meet with an associate, he was so rude that I had to leave the table for the betterment of the conversation, and while I was away, he tried to sell my wife things twice, and then called her rude when she said that she wasn't interested. When I insisted, admittedly very angrily, that the manager apologize for the inordinate wait and the rudeness of her subordinate, she didn't simply refuse. She STOOD there unspeaking as I insisted three times that she apologize, looking at me as if I were a consummate idiot. The rep had to come across the store himself, at which point he insisted that he had already apologized at the table, but would apologize in front of me. Then we left. Bear in mind that throughout all of this, we got nothing done, not even a battery diagnostic because their machinery was broken. There was no professionalism, no courtesy, no knowledgeability, but an awful lot of apathy. Having had such an unpleasant interaction with AT&T Ambassador Caffery, we expected more of the same from the West Congress. Instead, West Congress was everything that Ambassador was not. With the same amount of reps and no obvious manager, the response was immediate and quite good. Roderick was extremely capable, very pleasant and courteous, very professional and knowledgeable, and got us in and out of there, despite several questions, in 10 minutes; all without trying to sell us anything that we didn't need. THAT is what service is supposed to be about there, AT&T! You folks need to send whoever is training West Congress over to your Ambassador location. We are going to Roderick for all of our needs from now on, no matter that the Ambassador store is six blocks away, and the West Congress store is 3 miles!

Worst service and knowledge Did an upgrade with new phone…read morepurchase. Took 4hrs. To complete my transaction. Upgrade was used from my iPad. Got home and my iPad wasn't working with Celluar service. They called the next day saying they needed serial # from the new iphone cause the wrong equipment was put on our account. I will never go back to this location EVER.

Slow, unorganized and unprofessional; this is perhaps the worst AT&T store in existence. Try your…read morebest to resolve your issue online or at another location before dealing with the staff here.

I went in for a question and had set up an appointment. First off, despite a sign by the door,…read moreseveral of the customers were not wearing masks which made me uncomfortable. Then I got in line because there was no other clear direction for me. Having set an appointment beforehand, I assumed I would be seen accordingly. It did not really matter because I was seen within a minute or two. The guy behind the counter was helpful and friendly. I gave 4 stars because during a pandemic, I was disappointed not to see the mask request enforced by management.

Sigh. I had to come to The Orchard when I was having problems with my old iPhone. My closest Apple…read moreStore is in Baton Rouge, so Apple has these little orchards popping up in cities so they can diagnose your problem without you having to have to drive too far. While I appreciate the clever name and convenience, having to go through phone issues is always so annoying. Especially since I didn't consider my iPhone 7 to be a dinosaur yet, but I guess I was wrong. Look I'm an Apple girl all the way but I've come to realize that all Apple users are basically their bitches. Think about how attached you are to that thing and when it breaks you're shelling out the dollars just to get it or the newer version of it back in your hands. All that aside, the guys here were so nice and helped my issue but basically warned me to brace myself...my phone was not much longer in this world. They were right. I'm an iPhone X owner now. Apple's bitch for life :)