Was on a road trip and my phone's long-suffering USB port finally crapped out for good. This was a…read moreproblem as I was on a drive between Georgia and Texas. Fortunately, I checked uBreakiFix locations along the route home and it turned out that there was one on the way. Sadly, it wasn't just gunk in the USB port, but it was corroded enough that it needed replacing, and the parts and labor came to about a hundred and sixty dollars. I was very satisfied with the time it took. From dropping the phone off to completely replacing the USB charger took a little under an hour and a half and then I was on my way. Remarkably quick service and friendly, courteous personnel.

The service was fast and the customer service was phenomenal! I highly recommended this…read morecompany!!!!!

Where to start. Hmmm…read more Ok. I have been with AT&T for over 10 years and have finally decided to change carriers which with 4 phones and the international travel I do it was a stressful event. Having said all that, Derek did a great job and although it was a little long to get everything transferred over, he was very knowledgeable and did a great job of explaining everything to me. The whole process is something I have been considering for months and dreading worse than a visit to the dentist. Derek made it pretty painless though, thanks! They have a huge selection of phones, cases, charges and other items too like headphones and wireless speakers. If your thinking of getting Verizon and tired of sprint or AT&T, be sure to stop in here and give them a shot. Enjoy!

Have been with V three years now. We live way out in the country so cell phones and WiFi can be a…read moreproblem, but boo boos don't happen often. We have very good service and are completely satisfied with our phone carrier.

My daughter dropped her iPhone 6 and cracked the screen as well as broke the headphone jack…read moresomehow. This caused her to only be able to use the speaker for phone calls. Brought it here and in about 3 hours he had it repaired. Very reasonable prices as well.

From the owner: We Specialize in the repair of Apple Products, including but not limited to iPhones, iPads,…read moreMacBooks, iMacs, iPods, and Mac Pros. We also work on PCs, Androids and Windows Phones.

Great service! They were very friendly, fast, and had fair prices. They went above and beyond for…read moremy situation and when I need help again I will return!

While exiting the parking lot of a small retail center, I came across this shop. I remembered I had…read morea cell phone that I could no longer charge because the charging port was worn out, so I decided to stop in. I spoke with one of the gentlemen working that day and explained my situation. He assured me it was something they could fix and that it would only take a day or so. A few days later, I finally remembered to bring the phone with me and dropped it off. Just two days later, the charging port had been replaced, and the phone worked as well as it did when it was new. The repair cost was about $58, which I thought was very reasonable. The team did a great job, and I really appreciate the quick turnaround. This isn't my main phone, but it's nice to have a reliable backup again.

this was by far the worst experience I've ever experienced. The employees there sat down with us…read moreand we discussed the fact that I just had cameras installed and the technician said I should get AT&T router or modem the sales person. Tiffany and Anthony sold me AT&T business Air for a very high price now I'm in the fight of my life against them because every other employee at two other stores tells me AT&T does not offer any s when I took the business airbag she told me don't leave that here. If you do, I will throw it in the trash and I said "really "then she told me to get out of store five times. so I'm stuck with Business Air. I have been to the other two AT&T stores multiple times and if when they enter my address into their computer, AT&T does not even offer any out here and that sales person knew that how could she not know it she that's why on this receipt they don't have my address or my telephone number. They are rude. They're inconsiderate ! I have been back to the store multiple times and they choose to ignore me what this girl did was fraud and theft ! intentional and deliberate. I now know AT&T does not offer services at this address... they never did and they still don't and they refuse to talk to me or try to make some kind of concession or take business air back. She told me if I left it there she would throw the trash! Now that's service after the sale...... and the other two stores in the area said they could do nothing for me. and I have been to each store five times still no help as I am. Sorry to say..

I went in for a question and had set up an appointment. First off, despite a sign by the door,…read moreseveral of the customers were not wearing masks which made me uncomfortable. Then I got in line because there was no other clear direction for me. Having set an appointment beforehand, I assumed I would be seen accordingly. It did not really matter because I was seen within a minute or two. The guy behind the counter was helpful and friendly. I gave 4 stars because during a pandemic, I was disappointed not to see the mask request enforced by management.

Sigh. I had to come to The Orchard when I was having problems with my old iPhone. My closest Apple…read moreStore is in Baton Rouge, so Apple has these little orchards popping up in cities so they can diagnose your problem without you having to have to drive too far. While I appreciate the clever name and convenience, having to go through phone issues is always so annoying. Especially since I didn't consider my iPhone 7 to be a dinosaur yet, but I guess I was wrong. Look I'm an Apple girl all the way but I've come to realize that all Apple users are basically their bitches. Think about how attached you are to that thing and when it breaks you're shelling out the dollars just to get it or the newer version of it back in your hands. All that aside, the guys here were so nice and helped my issue but basically warned me to brace myself...my phone was not much longer in this world. They were right. I'm an iPhone X owner now. Apple's bitch for life :)

I was looking at possibly switching carriers but the moment you walk in the store at the 3807…read moreAmbassador Caffery location in Lafayette, you are not made to feel like a priority or valued customer much less welcomed. 3 Employees sitting at a table not helping anyone with 1 trying to wave me towards a kiosk while staying sitting at that table. No greeting, no approach to ask if I need help with anything, no kind of customer service whatsoever. This is probably the worst experience I've dealt with personally. I do not reccomend anyone utilize this location. Take your business to another location and save yourself the absolute best example of pure laziness and lack of effort the customer service industry has to offer.

So I came in with a foreign phone and the sim card could not work in my phone. I was denied a…read morerefund by the manager (stating the reason my lack of credit card) through the sales associate and indirectly made to buy another phone from Walmart just for the sim card to work or loss my $45 (for the sim and one time activation fee). I knew he did that because he noticed I was new to Lafeyatte. Reluctantly I got a new phone and came back to the store and went back to get it fixed. I met a new associate and she was super nice and friendly. Her nice attitude made me let go of what previous happened. I'd be giving a three star rating because I honestly was not satisfied with the treatment I got from the manager. I'm pretty sure I'd stay away from the store.

Helpful and friendly people in this store, I got what I needed quickly and that's about all I ask…read morefor in a phone store

super nice people they will do all that's possible to help. perfect service. when I got there the…read moresales person reserve me with a smile. Had a little small talk but it was really nice full of laughter. We had a phone with a guarantee

Super helpful and Great service! They were so quick…read more Would definitely recommend. Thank you!

Excellent service!!! They were open on a Sunday and took my phone right away and fixed it. Great…read morepeople, great service, great location. They did more than anyone else did. I recommend them 100%. The best!!!

I am startled as to the level of incompetence exhibited by the employee's and management here…read more After a long wait for service, I was unable to get a strait answer from them regarding the financial details regarding an upgrade. I received a "word salad" only. I went through with the upgrade anyway. Of course they did not have my desired phone in store, so it had to be ordered. Upon arrival a few days later, I was unable to completely transfer my old phone's information to the new phone, and despite my best efforts received a spiraling wheel of death as the phone waited to upload/sync or otherwise make itself ready for use. I made another trip to the store regarding the new, non working phone and my now disabled old phone issue. After another long wait for service and no less than three equally incompetent employee's, I asked to cancel the sale/contract and restore my old phone as it was. I was of course then advised that I needed to go home and retrieve the new phones original box. SO now three trips to this store. Upon my arrival with any and all items that came with the new phone, I was told I had to pay a $50+ "restocking charge" for the non working phone. If this experience is common for them, I do not see how they stay in business. They certainly will not get any more of mine.

This story is stunningly shady. Stay away from this store. Allen and the young manager WILL try to…read moreswindle you. Get this. My wife brought her phone in for an upgrade. We didn't want to pay too much more than our current bill at the time so she asked for the cheapest option. This guy, Allen told her that going with with the "promotional upgrade" of adding a line and trading in her phone for the 14 would be the best bet. We paid for the upgrade. Phones were taking a while to transfer data, so Allen told her to take it home and let it finish then bring it back the next day. We did that... to find out that her phone was suddenly not eligible for the promotional trade in deal... which we already paid for, so now our bill was going to be WAY more expensive. So we tried to return the new phone and start over. They wanted US to pay the $50 restocking fee...for their mistake. This is only the beginning of their shadiness. I ended up biting the bullet and paying the fee (thankfully the peeps at ATT customer service over the phone gave me a $50 credit for my next bill) and when I confronted them about their lame business tactics, this manager came out and said to my face "You're wife told us she was trading in an 11 but yall gave us a 7 to trade in. That's why it didn't work. I was out on the floor during the transaction." Here's the thing though... She was NOT out on the floor during the transaction. She was in the back. I informed her that I actually was on the floor with my wife when we told Allen it was a 7 AND showed him the phone. Allen had the phone IN HIS HAND and looked it over. Apparently he can't tell an old 7 from an 11. Also, the original paperwork showed that it was a 7 that we were trading in. Allen and the manager full on lied and worked up a story together to cover their mistake about "mishearing the words 'seven' and 'eleven'". Another worker who was new and actually trying to help was pulled into the back by Allen who was whispering to her about something and would not let her help me. I felt like I was in a movie. These people were comically shady. BUT WAIT! There's more! I called ATT to report them to find out that Allen also added an insurance charge to our phone that we didn't ask for and CHANGED OUR PLAN to a more expensive one without my consent. Luckily ATT customer service fixed everything and gave me a $500 credit toward a new phone. Moral of the story. If you are upgrading, do it online. DO NOT GO TO AT&T STORES. Especially this den of vipers in Youngsville. LA.