I am startled as to the level of incompetence exhibited by the employee's and management here.
After a long wait for service, I was unable to get a strait answer from them regarding the financial details regarding an upgrade. I received a "word salad" only. I went through with the upgrade anyway. Of course they did not have my desired phone in store, so it had to be ordered. Upon arrival a few days later, I was unable to completely transfer my old phone's information to the new phone, and despite my best efforts received a spiraling wheel of death as the phone waited to upload/sync or otherwise make itself ready for use.
I made another trip to the store regarding the new, non working phone and my now disabled old phone issue. After another long wait for service and no less than three equally incompetent employee's, I asked to cancel the sale/contract and restore my old phone as it was. I was of course then advised that I needed to go home and retrieve the new phones original box. SO now three trips to this store.
Upon my arrival with any and all items that came with the new phone, I was told I had to pay a $50+ "restocking charge" for the non working phone.
If this experience is common for them, I do not see how they stay in business. They certainly will not get any more of mine. read more