Was on a road trip and my phone's long-suffering USB port finally crapped out for good. This was a…read moreproblem as I was on a drive between Georgia and Texas. Fortunately, I checked uBreakiFix locations along the route home and it turned out that there was one on the way. Sadly, it wasn't just gunk in the USB port, but it was corroded enough that it needed replacing, and the parts and labor came to about a hundred and sixty dollars. I was very satisfied with the time it took. From dropping the phone off to completely replacing the USB charger took a little under an hour and a half and then I was on my way. Remarkably quick service and friendly, courteous personnel.

too expensive, the staff are lairs, and one looked high last time i was there. overall, go to other…read morelocal computer shops,

Had a broken screen on my iPhone and took it to this place. This shop is a scam. Instead of…read moreputting a real screen replacement on it, they put a knockoff screen on. I couldn't type or scroll. I took it back the next day and the guy said there was nothing he could do about it. I had to take it to another store and have them put a REAL replacement screen on it. Save your money and go somewhere else.

From the owner: What would you do if your phone was rendered unusable? You couldn't make calls, send messages,…read moreresearch life's most important questions or navigate through the streets of Lafayette, LA. Even in such times of trouble, there's hope. Phone Zone has the solutions you seek. We have the services you need to repair your shattered screen, and we can even address water damage issues. If you're having problems with your phone, Phone Zone can take care of them. Call 337-451-6127 now to learn more about our phone repair services.

I am startled as to the level of incompetence exhibited by the employee's and management here…read more After a long wait for service, I was unable to get a strait answer from them regarding the financial details regarding an upgrade. I received a "word salad" only. I went through with the upgrade anyway. Of course they did not have my desired phone in store, so it had to be ordered. Upon arrival a few days later, I was unable to completely transfer my old phone's information to the new phone, and despite my best efforts received a spiraling wheel of death as the phone waited to upload/sync or otherwise make itself ready for use. I made another trip to the store regarding the new, non working phone and my now disabled old phone issue. After another long wait for service and no less than three equally incompetent employee's, I asked to cancel the sale/contract and restore my old phone as it was. I was of course then advised that I needed to go home and retrieve the new phones original box. SO now three trips to this store. Upon my arrival with any and all items that came with the new phone, I was told I had to pay a $50+ "restocking charge" for the non working phone. If this experience is common for them, I do not see how they stay in business. They certainly will not get any more of mine.

This story is stunningly shady. Stay away from this store. Allen and the young manager WILL try to…read moreswindle you. Get this. My wife brought her phone in for an upgrade. We didn't want to pay too much more than our current bill at the time so she asked for the cheapest option. This guy, Allen told her that going with with the "promotional upgrade" of adding a line and trading in her phone for the 14 would be the best bet. We paid for the upgrade. Phones were taking a while to transfer data, so Allen told her to take it home and let it finish then bring it back the next day. We did that... to find out that her phone was suddenly not eligible for the promotional trade in deal... which we already paid for, so now our bill was going to be WAY more expensive. So we tried to return the new phone and start over. They wanted US to pay the $50 restocking fee...for their mistake. This is only the beginning of their shadiness. I ended up biting the bullet and paying the fee (thankfully the peeps at ATT customer service over the phone gave me a $50 credit for my next bill) and when I confronted them about their lame business tactics, this manager came out and said to my face "You're wife told us she was trading in an 11 but yall gave us a 7 to trade in. That's why it didn't work. I was out on the floor during the transaction." Here's the thing though... She was NOT out on the floor during the transaction. She was in the back. I informed her that I actually was on the floor with my wife when we told Allen it was a 7 AND showed him the phone. Allen had the phone IN HIS HAND and looked it over. Apparently he can't tell an old 7 from an 11. Also, the original paperwork showed that it was a 7 that we were trading in. Allen and the manager full on lied and worked up a story together to cover their mistake about "mishearing the words 'seven' and 'eleven'". Another worker who was new and actually trying to help was pulled into the back by Allen who was whispering to her about something and would not let her help me. I felt like I was in a movie. These people were comically shady. BUT WAIT! There's more! I called ATT to report them to find out that Allen also added an insurance charge to our phone that we didn't ask for and CHANGED OUR PLAN to a more expensive one without my consent. Luckily ATT customer service fixed everything and gave me a $500 credit toward a new phone. Moral of the story. If you are upgrading, do it online. DO NOT GO TO AT&T STORES. Especially this den of vipers in Youngsville. LA.

Have been with V three years now. We live way out in the country so cell phones and WiFi can be a…read moreproblem, but boo boos don't happen often. We have very good service and are completely satisfied with our phone carrier.

I had my mother go to the Verizon store so that I could add her to my account, get the same plan…read morethat I have for my other phones, and get a new phone for herself... not only did the process take forever, the sales rep a.) had problems calling my number...or look up my number - I'm already a Verizon customer; b.) got the plan wrong; c.) added things that i didn't need/want/have on any other phone on my plan... I had to call Verizon again to correct the plan even after my mother spent hours in the store...

If I could leave 0 stars I would, This used be be a place…read morewhere I could come in and get actual customer support, now it's all, do it on the app, we can't do this, we can't do that, what's the point of having a physical store? 3 times the reps at AT&T, gave me straight up wrong information adding more time and frustration to this entire process, Went in to return 1 phone, needed up being a total of 4 hours of the phone with support, visiting this store 3 times and I basically had to do the entire thing. Furthermore the unequal treatment of customers at this location is ridiculous. One representative tells me that they won't talk with customer service, then the same representative turns around and calls customer service for another person and talks with customer service. Lying to customers and picking and choosing who you want to help? You shouldn't work in customer service. Literally the bad apple that makes a bunch of other customer service workers look bad. Will be avoiding this store like the plague

I had recently went to AT&T and upgraded to a 15 Pro Max. The service was OK and for some reason…read morethey did not credit on my account the trade-in that I had I asked the salesman why my account did not reflect the credit he said that I should see the credit on my account within the next week or two time goes by and my phone bill never dropped in six months later. I never see a credit to my account AT&T currently owes me roughly $850 for a phone that I traded to them. So I went to the store. I sat there for an hour waited for a manager to come out. They said that the manager was not there, a co-manager that apparently had been working there for four days, spoke with me. They said they would get the note to the manager. A week goes by still no response. I show up a second time sitting there for another hour and a half talking to a sales rep and the manager still does not come speak to me. They said that they would get the message to them. Never called me, I went in a third time. Luckily the manager was there at 1 PM. Spoke with him. He said that he would get everything straightened out. It is now been two months and I have not seen a credit on my account and no sort of update on the credit. I don't know what is going on over there, but these people are crooks they took my phone, never gave me my trade-in value for it and will not speak to me. If they did this to me, I wonder how many other people they have done this to and nobody realizes. I do not recommend going to this branch.

Melinda was fantastic! She was so helpful and knowledgeable. I appreciate the great service and…read morewould highly recommend her to anyone!

Bought 2 new phones in April at this store. On May 18th my phone stops working. Go to the AT&T…read morestore in Broussard, because it was the closest. The associate looks on their computer and says "someone" reported my phone lost or stolen. I say well it's not, it's right here in my hands and I didn't report anything. They reactivate my phone. Since then it has been rinse repeat. Yesterday it's happen for the 7th time. We have spent hours on the phone every time, even last night we spent 4 hours on the phone talking and getting transferred to 4 departments. Still even after starting a fraud claim and speaking to probably 6,7,8 "supervisors" we are still with a phone that is blacklisted and doesn't work. What more do we have to do to get AT&T to fix this issue. Oh and did I mention that it was a employee at the AT&T store on Pinhook that knew our PIN number that reported MY phone lost and created a warranty claim to get a new phone for themself. Isn't that great. And after AT&T knowing this they still have not corrected or done anything for me to use my phone. We are now on the 7th time my phone has stopped working.

Sigh. I had to come to The Orchard when I was having problems with my old iPhone. My closest Apple…read moreStore is in Baton Rouge, so Apple has these little orchards popping up in cities so they can diagnose your problem without you having to have to drive too far. While I appreciate the clever name and convenience, having to go through phone issues is always so annoying. Especially since I didn't consider my iPhone 7 to be a dinosaur yet, but I guess I was wrong. Look I'm an Apple girl all the way but I've come to realize that all Apple users are basically their bitches. Think about how attached you are to that thing and when it breaks you're shelling out the dollars just to get it or the newer version of it back in your hands. All that aside, the guys here were so nice and helped my issue but basically warned me to brace myself...my phone was not much longer in this world. They were right. I'm an iPhone X owner now. Apple's bitch for life :)

I brought my phone in because it wasn't holding a charge. The staff was incredibly friendly and…read moretook the time to explain the repair process to me. They tested the phone, identified the problem, and ordered the part all in the same day and, when the part came, the repair was very quick! They even allowed me to keep my phone while the part was arriving. Will definitely be back!

Went there to get my battery replaced in my iPhone. The man behind the counter easily and quickly…read morefixed my battery in front of me on the spot in less than 15 minutes

Great job thanks for helping me get through a bad day and keep up the great job and the price was…read moregreat and I get warranty that was awesome