This stores employees will lie to make a sale and will not honor what they offer you. When I first…read morewent to the store, Harley offered $1100 trade in value for my phone. He ordered a new phone for me. When it arrived, I went to trade in my old phone. It was then told to me they would only give $350 for the phone. Emmett is rude and condescending. He stated more than once that he was ready for us to leave and that he will also lie to make a sale. Just be aware and get everything in writing.

This has been the most pleasant in store experience I have ever had at an AT&T and I have been a…read morecustomer for over 12 years. I was meant at the door on yesterday by the representative named Blair. He was so helpful in walking my family and I through our old plan and giving us options and also letting us know we qualified for a teacher appreciation discount because I am a teacher. I was coming in to get a new iPhone as mine was ancient and it was time for an upgrade. I was able to trade in my old iPhone and because of the good condition received a very great deal on the trade in. Overall the representatives were so kind and helpful. The environment was clean and all representatives were helping other families. This experience raises the bar 100% to what I expect!

Had pixels that was messed up and back of iPhone 15pro was broken. Installed new front screen and…read morehad the back ordered. When I got to vehicle Face ID not working. Went back in and was told it was a chip behind screen that all would be taken care of when back was replaced. Came back same guy wasn't there and the lady working opened phone up but said she couldn't do anything she had to wait for guy that she was sick. Came back again at 10 am Saturday and although it says they open at 10 no one was there. I went to another shop down the street thinking that there was a different issue and fixing back would solve issue. The new tech told me they did not use a premium screen that's your issue he in front of me unplugged the screen from universal. Plugged in his screen and it worked flawless no issue. Brought screen back to universal because they opened and they are saying warranty voided! No refund for screen that did not work on 2 attempts for them to fix! Back would fix it and the screen doesn't control facial recognition. I watched new tech. He did nothing except unplug screen from Universal and plug in his screen! No refund hence this review.

I give It 10 stars if I could , awesome service and great price!!!…read more My iPhone was trashed as far as I'm concerned but now it looks the day I got it, I love my iPhone 7 Plus more so I had Matt put a new battery in her and we back in action!! Thanks for a job well done!!

While exiting the parking lot of a small retail center, I came across this shop. I remembered I had…read morea cell phone that I could no longer charge because the charging port was worn out, so I decided to stop in. I spoke with one of the gentlemen working that day and explained my situation. He assured me it was something they could fix and that it would only take a day or so. A few days later, I finally remembered to bring the phone with me and dropped it off. Just two days later, the charging port had been replaced, and the phone worked as well as it did when it was new. The repair cost was about $58, which I thought was very reasonable. The team did a great job, and I really appreciate the quick turnaround. This isn't my main phone, but it's nice to have a reliable backup again.

Accessories are over priced and not any better than what you find at a discount store. no Customer…read moresupport on lifetime warranty products not what it's cracked up to be.