Convenient corner location across from Dutch Bros Coffee. I visited store re: new promotions and…read moreleft store with a new Phone and improved plan ! Thank you Christian -:-)

Everything! The service was terrible. It was a joke would…read morethe call go thru or not. Internet was worse. it ran when it wanted. Then when we changed carriers I put every thing in the boxes it came because I had saved them. I sent it all back. About three months later, I started getting bills and ugly threats. I have never resolved the issue,It's on our credit.

I was looking at possibly switching carriers but the moment you walk in the store at the 3807…read moreAmbassador Caffery location in Lafayette, you are not made to feel like a priority or valued customer much less welcomed. 3 Employees sitting at a table not helping anyone with 1 trying to wave me towards a kiosk while staying sitting at that table. No greeting, no approach to ask if I need help with anything, no kind of customer service whatsoever. This is probably the worst experience I've dealt with personally. I do not reccomend anyone utilize this location. Take your business to another location and save yourself the absolute best example of pure laziness and lack of effort the customer service industry has to offer.

So I came in with a foreign phone and the sim card could not work in my phone. I was denied a…read morerefund by the manager (stating the reason my lack of credit card) through the sales associate and indirectly made to buy another phone from Walmart just for the sim card to work or loss my $45 (for the sim and one time activation fee). I knew he did that because he noticed I was new to Lafeyatte. Reluctantly I got a new phone and came back to the store and went back to get it fixed. I met a new associate and she was super nice and friendly. Her nice attitude made me let go of what previous happened. I'd be giving a three star rating because I honestly was not satisfied with the treatment I got from the manager. I'm pretty sure I'd stay away from the store.

If I could leave 0 stars I would, This used be be a place…read morewhere I could come in and get actual customer support, now it's all, do it on the app, we can't do this, we can't do that, what's the point of having a physical store? 3 times the reps at AT&T, gave me straight up wrong information adding more time and frustration to this entire process, Went in to return 1 phone, needed up being a total of 4 hours of the phone with support, visiting this store 3 times and I basically had to do the entire thing. Furthermore the unequal treatment of customers at this location is ridiculous. One representative tells me that they won't talk with customer service, then the same representative turns around and calls customer service for another person and talks with customer service. Lying to customers and picking and choosing who you want to help? You shouldn't work in customer service. Literally the bad apple that makes a bunch of other customer service workers look bad. Will be avoiding this store like the plague

I had recently went to AT&T and upgraded to a 15 Pro Max. The service was OK and for some reason…read morethey did not credit on my account the trade-in that I had I asked the salesman why my account did not reflect the credit he said that I should see the credit on my account within the next week or two time goes by and my phone bill never dropped in six months later. I never see a credit to my account AT&T currently owes me roughly $850 for a phone that I traded to them. So I went to the store. I sat there for an hour waited for a manager to come out. They said that the manager was not there, a co-manager that apparently had been working there for four days, spoke with me. They said they would get the note to the manager. A week goes by still no response. I show up a second time sitting there for another hour and a half talking to a sales rep and the manager still does not come speak to me. They said that they would get the message to them. Never called me, I went in a third time. Luckily the manager was there at 1 PM. Spoke with him. He said that he would get everything straightened out. It is now been two months and I have not seen a credit on my account and no sort of update on the credit. I don't know what is going on over there, but these people are crooks they took my phone, never gave me my trade-in value for it and will not speak to me. If they did this to me, I wonder how many other people they have done this to and nobody realizes. I do not recommend going to this branch.

I give It 10 stars if I could , awesome service and great price!!!…read more My iPhone was trashed as far as I'm concerned but now it looks the day I got it, I love my iPhone 7 Plus more so I had Matt put a new battery in her and we back in action!! Thanks for a job well done!!

While exiting the parking lot of a small retail center, I came across this shop. I remembered I had…read morea cell phone that I could no longer charge because the charging port was worn out, so I decided to stop in. I spoke with one of the gentlemen working that day and explained my situation. He assured me it was something they could fix and that it would only take a day or so. A few days later, I finally remembered to bring the phone with me and dropped it off. Just two days later, the charging port had been replaced, and the phone worked as well as it did when it was new. The repair cost was about $58, which I thought was very reasonable. The team did a great job, and I really appreciate the quick turnaround. This isn't my main phone, but it's nice to have a reliable backup again.

Have been with V three years now. We live way out in the country so cell phones and WiFi can be a…read moreproblem, but boo boos don't happen often. We have very good service and are completely satisfied with our phone carrier.

I had my mother go to the Verizon store so that I could add her to my account, get the same plan…read morethat I have for my other phones, and get a new phone for herself... not only did the process take forever, the sales rep a.) had problems calling my number...or look up my number - I'm already a Verizon customer; b.) got the plan wrong; c.) added things that i didn't need/want/have on any other phone on my plan... I had to call Verizon again to correct the plan even after my mother spent hours in the store...