Wish I could give 0 stars. Bought a new phone and upgraded my plan. Agents on two separate visits incorrectly coded the upgrade and we were charged overage charges. On third visit agents didn't understand how it could have happened and connected us with customer service on the phone. After a 2 hour back and forth I finally convinced the agent we should not be responsible for charges. Go to another store or change providers!!! read more

Walking in and no one greeting me or customers after me is completely insane especially after at the time that we waited. Whoever is the manager at the location needs a serious meeting about hospitality and communication. read more

Let me just say that if you are on a fixed income DO NOT use this company. I was deceived by an employee that works for ATT about prices and due dates. Since coming to this company not only is the price I am charged for my services different from the agreed amount but that amount is withdrawn from my account twice in one month. I don't know about your situation but being disabled and only being paid once a month puts a big strain on my fixed finances that are available to be used. The overdraft fees you have to pay in order to bring your account even, just causes a whole different set of challenges. Unfortunately I found out these details past the 15 day cancellation point.. If you wanted to simplify your billing payment process by getting all your services from one company, DEFINITELY DON'T GO HERE. While you may think all your services are coming from 1 company, your different services must be handled by different parts of the company that you must explain the situation to each and every person you talk to. Not only that, but whenever you make any changes with this company you have to wait 2-3 billing cycles for the changes to take effect. Don't be deceived in thinking that the money you are promised when you came to this company would be paid in 1 lump sum for your phones, it is not. YOUR PAYMENT IS DRAGGED OUT OVER 3 YEARS, AND YOU CAN DO NOTHING ABOUT THIS; IF YOU LEAVE, YOU LOOSE THE MONEY YOU ARE OWED FOR YOUR PHONES AND YOU CANNOT GET YOUR PHONES BACK. So above all, this company is deceptive in its practices, overcharges, only open M-F and makes it very difficult for you to actually talk to a person when you call in. !!!!!!DO NOT USE THIS COMPANY!!!!!!! read more

Horrible. Scammers. Mr. Ricky specifically. While purchasing a new phone, I inquired about transferring my spouses Verizon line to my account. He told me it'd be $7. Also told me if I did it by the end of the month, he'd give me two 'free' iwatches as incentives. Got everything in line to switch the line of service. Went in 7/31. My total bill should be $177. It's over $500. Charged for both physical watches, lines of service on each. Was also told by Mr. Ricky to sign up for aarp to waive activation fees. Was charged 4x $35 activation fees for all devices on my plan. Corporate says that's a bold face lie. I've sat on line with customer service for a cumulative five hours. Anytime we call the store (and by WE I mean myself and corporate) they hang up on us/ don't answer at all. Avoid. Scammers. Lowkey assholes. read more

Ricky "crammed" a $10/month phone replacement plan onto my phone plan. He did not ask me if I wanted it, he did not even mention it, it just magically appeared on my bill. Then, it took TWO trips to the store to get it removed. Also, the credit for my trade-in phone has not yet appeared on my bill. I was told it would take 2 months for it to appear. Really? They can immediately charge me for the new phone and the crammed / unwanted replacement plan, but take 2 months to give me any credits? Really? read more

We would like to acknowledge the customer service of Austin at the ATT store on N Michigan Rd in Carmel, IN. He went out of his way to help us with several issues with our Galaxy cellphones. We came away feeling that we understand much more about our phones which we purchased in December. Dave and Bonnie Craig read more

Lots of problems with my Samsung Galexy S 24 Ultra ever since I bought it from ATT. Often due to updates that totally change some function or another. I am happy that there is a store nearby but I do not enjoy visiting it as often as I do to try to get help with it. The associates I've met are pleasant, but use iPhones so knowledge of Android/Samsung varies. Was there 2 days ago and, with the help of another associate, presumably got a problem figured out and fixed. As soon as I got home I discovered I had the same problem, it just appeared different. Going back today. As I write this I continue to get a drop-down banner saying I am not connected to the internet and I must to post this review. Phone itself says I am. Five days ago I had my fourth visit (over the past 1 1/2 years) by ATT tech(s) all to fix connectivity issues, plus other problems, with my ATT service. Not an easy thing to get. Apparently they still have not fixed that either. But that's a different issue. That's all for now. If this site is correct, flashing about every 15 seconds (12 times?) as I text, that this will not be posted as I am not connected to the Internet, no one will see it anyway. read more

Sam Krebs, AT&T sales manager in this area, came to my home and totally lied about the contract he promised. He left the house with our two phones saying he would complete paperwork in our driveway and provide detailed paperwork. Instead, he drove away with our phones and the "contract" was nothing like he said it would be. Ugghh! read more

Brad (Bradley T.) is the absolute G.O.A.T!! His level of customer service is outstanding! His level of professionality and positive energy immediately lifted my spirits. It was the most positive experience I have had in an establishment in a long time. Brad presented me with all of the current deals and promotions that are going on. He was very detailed in his explanations and breaking down various points. That shows me that he actually knows his job, what it entails, and has had proper training. Keep up the good work Brad!! read more

Ricky was very easy going and managed to get me taken care of and I walked out with a new iPad and my situation take care of!!!!

Our experience was five stars - Zachariah provides some of the best customer service I've ever experienced at AT&T. He was very helpful, informative, patient, and knowledgeable. He was very polite as well - which goes a long way. He got me and my 80 year old dad set up with new phones very quickly. Great experience! read more

Recently did a pickup order for a iPhone 15 Pro and they let me walk out the store with a faulty iPhone with a broken camera flash / flashlight. Then on top of that they wouldn't replace it even though i came in the following day. read more

As a longtime AT&T customer, when it came time to consider home security options following the ending of my current agreement I looked at a couple companies but became most interested in AT&T's Digital Life. As I live fairly close to Glendale, I decided to stop into the AT&T retail outlet in Glendale Town Center and get more information on the service. I initially stopped in for dinner, but after being advised that it would be a 45 minute wait I opted to pass and go to dinner instead. However, after dinner I decided to go back and try again as I didn't want a lapse in my service and I was fairly set on ending my current agreement. After another lengthy wait, I started off with one particular customer service person who didn't quite seem to have the knowledge necessary to answer what I felt like were basic questions about the service. Fortunately, she quickly realized it and handed me off to Aaron, who was in a supervisory role at that time of evening. I am a fairly loyal customer. How many AT&T customers do you know who still have an "ameritech.net" e-mail address? That's how long I've used AT&T for my internet service and until recently I also had their U-verse television. After discussing the options, features, and pricing, I remained hesitant as I hadn't yet discontinued my other service and wanted to make sure that went smoothly. However, Aaron offered me a $99 credit to my U-verse bill if I went ahead and went through with it all (Minor Note Here: He initially said "What if I put this credit on your account now?," but by the time I was signing it had changed to "Once you confirm installation"). Regardless, I went ahead and agreed and scheduled the service. I scheduled the service installation for almost two weeks in the future on a Saturday morning, which should have been plenty of time for the needed packages to arrive as they'd estimated 2-3 days for delivery. They confirmed by phone and text (despite the fact I'd told them text only) but, once again, this was a minor irritant. On the day of installation, the technician called to let me know they were on their way and it was pretty close to on schedule. Things were looking up. Unfortunately, as he came in the discussion turned to "Did you complete T&C?" (Which would eventually be explained as Terms & Conditions). I was informed it was an e-mail I should have received, but had not received. I thought this had all been completed in the store, but there was apparently no record of it. We spent the next five hours of my Saturday morning with the technician in my house trying to either call in or log in to Digital Life customer service so that the e-mail could be sent to me. Then, he realized I hadn't been sent the equipment and, once again, there began an effort to track down the needed equipment. What does it say about a company when their own technicians can't get customer service to respond? They finally talked to customer service and the service representative said they couldn't do anything. Seriously, WTF? The area manager was contacted and actually showed up at my house. The regional manager called. Nobody could resolve anything. In fact, I would learn as he was preparing to leave my house that the equipment I should have received was specifically assigned to my account and they couldn't use the equipment they were trying to use (I'm making a mental note - "Why did you not know this five hours ago?") The technician, who was perfectly friendly throughout and I believe genuinely frustrated, spent almost five hours in my home either on the phone or online. He would occasionally wander down my hall, which made me assume he was saying something he didn't want me to hear. Can you say unacceptable? As he left, he assured me that either the area manager or regional manager would follow up as soon as they figured out what went wrong. He advised me that I should expect some sort of consideration considering it was clearly AT&T failure. I figured, here I go being logical, that within 24 hours I'd get a call. Nope. In fact, I got nothing until 6 days later when some call center rep left me a voice mail saying "You missed your appointment and we'd like to reschedule." Oh, I promise you I wasn't happy. It's pretty hard to make me angry, but I called and said very intensely "I did not "miss" my appointment. I was here with your technician for five hours waiting on AT&T to fix your mistakes." The rep nonchalantly replied "Oh, that was just an automated message.": I replied "Well, when it's you who've screwed up it's probably not good customer service to blame the customer." I then hesitated again as he wanted to reschedule and, as already noted, I hadn't yet received the e-mail or the equipment. The e-mail would eventually arrive. After agreeing to reschedule, the phone rep couldn't reschedule because of the existing problems. He said "We need to start over." I said "No thanks," and Digital Life lost my business. read more

I have to admit that I walked in in a little bit of a bad mood because I tried for two days to call just to ask simple question and you keep getting rerouted through their phone mail system and then you get hung up on by a machine. When I got there I told the guy exactly what I wanted and what I didn't want. Now I get the fact that he's a salesman and his job is to sell but when I tell you three times I don't want TV I just need Internet you need to pay attention. I eventually just left and ended up using another company even though it's slightly more expensive. It's even more annoying because I have done business with them for over 20 years with my cell phone and I was hoping just to have one bill and now I have two. read more

My mother recently passed away. I called the call center and they were not able to help me cancel her services from the call center after talking to 3 different representatives. I was advised that I needed to go into a store, so this one was close to my home. When I arrived, I was not given condolences (which is fine, people don't know me or my mom even though it seems like I have heard this as a standard practice when I am dealing with estate matters), but I advised that I was quite unhappy that I had to wait behind customers that needed service, activation, etc. and this process couldn't be done quickly. I offered leaving a copy of the original death certificate with her account information. No. I asked if I could leave and come back when it was time for me. No - I would be placed below other people. I said I wanted people to know that this is how I company treats people when someone dies and was told that they were trying to help me but if I caused a scene that I would be asked to go to another store. I said that I am not afraid of any threats, and finished putting my name in and if I need to go to another store I will. This is not a company with which I would ever want to do business. So glad I am with another carrier. read more

I have been back and forth for days with both the store and over the phone regarding a new purchase. Each says to ask the other. Ultimately, I purchased the phone in store and these errors are their fault. I've been sent $1000 phone with the wrong phone number. I can't access my account in the store, on the phone, on the web. One of the worst customer service experiences of my life. read more

AT&T Store - Left on hold "escalation team" - Mobile Phones Near Me - Indianapolis, Indiana

Sometimes you just have to go into the store to purchase accessories for your mobile phone. Especially if you want a unbelievable deal. I picked up some accessories for a mere $5 in store. Service is usually OK at any AT&T store but unlike the old days where chatting with the employees was always guaranteed because they made you feel like family, it's more like a transactional based experience now. No longer can you get your phone fixed in store and no longer can the store employees handle all issues with service, contracts, etc. so store employees may end up making a call to the 800 number for help. I do not particularly care to have my name displayed on a big TV screen or called out like I am at an auction and wish AT&T would take page out of other companies playbook where you are alerted on your phone that it is your turn to get service. The stores are usually short staffed or understaffed so expect a wait unless you are the first customer of the day. read more

I have been a customer for almost 30 years, this was by far the best experience I have ever had in a store. This is coming from a Customer Service professional, I will never go to another store ever again because it would always be a disappointment. The staff was exceptional and recommended products that actually made sense for me, not only to make a sale. Truly, I would challenge AT&T as a company to find me a better staff and to offer me a better experience. Just and absolutely perfect experience. read more

I went there during their busiest time of year and they treated me great. Go here. It was clearly a busy night and each rep there was professional despite an idiot customer stirring things up. I was impressed with how quickly my problem was solved and with their response as well under pressure. read more

I rarely post negative things about businesses unless the service is so deplorable that it necessitates a negative review. This store is one of them. Their customer service is beyond bad. First, I waited at the door for approx 10 mins before someone acknowledged that I needed to be added to the cue. (I only waited because other potential customers informed me that someone would be with me to add me to the cue) I should have taking the hint from their (the other customers) attitude that it would not be soon. When I was finally placed in cue it took over 30 minutes before a rep called my name. There were three reps on the floor actually helping customers. The floor manager,Kyler was just standing around placing flyers in the windows. I asked her if she could help and she stated her sales rep would be helping customers. Question? What purpose do you serve? Once I was called and was being helped, one of the other reps rudely interrupted to ask my rep to assist her. Smh! Further, once I decided to make my purchase the rep stated that he had to get the manager, Kyler, to assist because he didn't have the authorization to make the sale I wanted. After getting Kyler who was doing absolutely nothing, it took her an additional ten minutes simply to charge a phone. Urgh!!! Needless to say it was such a waist of 90 mins. Why is this location so dysfunctional? I have never had this type of service from an ATT store. Perhaps training should be in their near future. What a frustrating way to spend my Sunday. Take my advice, go downtown or west 86th street and avoid this location with all cost!!! read more

I have 'attempted' to get customer service there multiple times: a. Someone meets you at the door to get your name. b. He/she cannot let you know how long it will be. c. There were 3 ATT people talking at one table. I was told they were 'busy' with customers?! d. One 'sales rep'--and I say this loosely--started talking about where he lived, his lifestyle--did not stick to the topic with the customer based on the fact that between me and the person in front of me, there were now 5 people waiting! e. I am in the process of changing service based on this locations lack of customer service. read more

Over and over Apple store has disappointed service. Today was the worse. The tech person kept mentioning that if the phone is working why will Apple replace it!!!!!! I am not here to REPLACE the phone! But if I have a problem and you do not FEEL like replacing the phone. Just tell me how to Fix it!!!! And being nice is also seems difficult for them! read more

I'm not typically someone who writes reviews, but felt strongly about our interaction today. We have been faithful AT&T customers for almost 20 years. We have been visiting this specific location for about 6 years and have typically had very good service. Today not only did we receive very poor service (inability to explain our bill, upgrades available, etc.) from a sales rep, but he left us at the table for over 20 minutes stating he was checking to see what color iPhone XR's were in stock. When informing the manager on site of the poor service we were emphatically told "I'm with another customer" several times. We were very disappointed with the service and will not be patronizing this location in the future. read more

Pete the store manager could not answer one question I had about Adding 2 lines of service to my current plan... it seemed so simple 1. How much would it be a month to add 2 lines. 2. Will I be able to transfer info from a versizon phone to a new LG or Samsung phone? 3. Are there any specials on free phones for adding lines? NOPE COULDNT ANSWER ANY OF THESE... maybe more training? He was however outstanding at placing people's name in the que. But there were only 3 customers n store 10 am Monday... read more

Worst service ever! They refuse to answer the phone. I called for over an hour. When the phone rings to the store they pick up, dial to reject the call every time. I needed to know site specific information about evaluating a phone to add to my account. Don't bother expecting anything like customer service from them. read more

I went into this store completely defeated after battling with multiple people over the course of almost 3 months for a mistake that att made. Catalina and her manager (don't remember her name) took the time to figure out what was going on and went above and beyond to fix the situation! I was completely done with att and beyond pissed off and upset. I still do not care for how they run things but because of these 2 I have faith that there are employees that do care and that will keep me with att. Thank you both so much!!! read more

If I could give no stars I would. Worst customer service ever. I tried to call the store for over 20 minutes they didn't pick up. I get it you are busy, then why have a phone number connection to the store at all??? I went one day and they were busy so I made an appointment for he next day. I was late (which is my fault) but I tried to call to reschedule. Called for 15 minutes on the way there and when I got there called for another 5 minutes in the store. The phone doesn't even ring?!? Wasn't even greater until being there for 10 minutes. When I explained my situation they offered no help or solution beside adding my name to the list and having to wait 3 hours or come back again. I will drive the extra mileage just not to have to go there again. Save yourself some time and don't even bother you will just leave angry and frustrated. read more

I came on a Saturday to fix my iPhone so it would connect to LTE. I expected a long wait, but even though I was 4th in line the staff got to me within 20 minutes. I was happy with the service I received from Erin. Thanks for not trying to sell me things I do not want! read more

AT&T Store - Mobile Phones Near Me - Indianapolis, Indiana

Stupid me. I lost my brand new cell phone. Fortunately it was a very inexpensive one, for which I didn't have to extend my contract. I went back to all the places (I think) I could have lost it at, and no one turned it in. I went online, checked the usage, and found out someone started using my phone, so I used the on-line chat feature at ATT, and had the service rep suspend the account. I went back to this ATT store, decided I wanted a better model with a camera anyway, and extended my contract in order to get a good price. This time Kevin waited on me, and he was as professional and helpful as Kathryn. read more

Awful experience with Oliver. Basically he did a bait and switch on us...sold us a multi-phone upgrade that AT&T and the store will not honor. I would highly recommend you stay away from this store. I have been a loyal AT&T cellular customer for 10+ years with a multi-line bill that averages $300/mo. and they will not honor a $150 credit that was promised at the time of upgrade. I'm leaving AT&T as soon as I can and would recommend you either not sign up with them or leave AT&T. read more

Impressively poor service. Despite multiple mistakes in account formation and billing on the part of AT&T, management was surprisingly rude in person. Repeatedly said that "we'll see what happens" in regards to the incorrect billing as opposed to handling it in the store. They even went so far as to acknowledge they could rectify the mistake but were choosing not to do so. "I could fix it, but I'm not going to" is an exact quote. Unfortunately there is a reason behind their low rating, and I strongly suggest going to a different location. Andrea, one of the customer representatives, was very kind and helpful despite management's lack of interest. That is why this is 2 instead of 1 star. read more

Place is horrible they don't speak when you walk in took me a hour just to buy a phone charger they need to get thing together

Nothing but good things to say after our experience with Juan. He helped us for 2.5 hours to get switched over from Verizon. He was organized, informative and gave us the best customer service that I have had with any carrier. He even found us additional discounts our our cable internet. I was so impressed with him and will only be back when he is working. read more

I have stopped by this office numerous times to discuss smart phone plans an also getting a new phone. There is no one to greet me or to tell me how many people are ahead of me...I have had to go around and ask other customers who are waiting where they are in line. When I have learned that this person or that has been waiting upward of an hour and there are still a number of people who are ahead of him or her, I usually give up and leave as I cannot hang around for two hours waiting for a sales person. So I come back on another day with the misconception that things will be better, but each visit is like the previous one. Why do most of the AT&T offices in this area generally have such low ratings? And why does a business think that the customer should be hanging around for all that time to give THEM business? What does this tell you about what kind of ordeal this would be, if a customer has a problem and needs help with it? There would be another two hour wait! My suggestion is that they need to start adding trained staff to their offices -- AND FAST. read more

Awesome service. Jason helped me and he was training new employee and they were awesome!!! I left and felt i knew exactly what I purchased and they gave excellent customer service. 5 stars!!! read more

Friendly service and knowledgeable staff. When my husband wanted to et a new phone 30 min before closing I told him he was crazy and rude. I told him it'd take forever and he'd be keeping the staff hostage. Nope! The place was empty because it was near closing on a Tuesday and he was in and out with a new phone in 25 minutes! Awesome service! read more

Lackluster service, the last time I went in there the place had a serious mold problem going on inside. Unfortunately this is the closest location to me so I have to go here all the time. But I will say AT&T is better than Sprint. Sometimes if you go during the middle the day you can get really good service because it's empty. Unfortunately I've had to go to different branches sometimes to get my business done right. read more

I was hoping for a good, welcoming experience. However, when I arrived 45 minutes before they closed, they encouraged me to come back the next day. And when I decided to stay, they were very cold and rude in different ways. I highly recommend other AT&T stores. read more

Awful accountability. I had a cell phone, and tried to pay my bill over the phone. It had a defective card, so the payments failed. I discovered this after I got disconnected, got the phone to work and promptly paid a monthly payment to reinstate phone service. However, ATT insisted on charging me a "reconnect fee" of $40, even though I told them it wasn't my fault and I had tried to make payments as I always had. I would have been more than happy to pay the monthly charges that had failed, but this "reconnect fee" was insulting. I've saved the phone and an online chat session screenshot in the event of legal action. Because of this, I dropped them for cell service and went to Sprint (excellent so far, I would recommend). However, they started calling every day to collect what they claim I owe, which I don't. They cancelled their contract in my opinion when they demanded an unfounded "reinstatement fee" from me. I warned them that I would drop their Internet as well, which I've had for 6 years, if they kept calling. It worked for awhile, but then the calls resumed. That was the last straw, and I did some more online chat, telling them I would be dropping my Internet. I will be going to Sprint, and I plan on beginning that process after work. If you are or considering becoming an ATT customer, I would advise to the contrary. Sprint away from your awful company and find better. read more

Purchased two new iPhone 8s last week from AT&T, one worked fine second phone had problems placing an outgoing call and accepting an incoming call. Stopped at this AT&T store and there were two customers in the store, waiting for 15 mins, no-one took my name as is usual. Eventually someone asked if I needed help, I showed my iPhone and they used it to call their phone and it worked, I explained that the problem was random and I would be grateful if it could be fixed as I use it for business. I was told the signal strength was good and the phone was ok. Ten minutes later as I was driving it happened again, I then stopped at another AT&T store and was told the simm card was defective, they installed a new card and it had worked perfect since. Totally different customer service from the Keystone store, I suggest you stay away and get your problems solved elsewhere. read more