Very good service. Patient, friendly,knowledgeable and helpful. Help guide me through selecting an…read moreupgrade and choosing accessories. Very satisfied.

Been here before, and had a good experience. But came here most recently for an upgrade for my…read morewife, and Justin was great. I can't really pinpoint each and every good thing that occurred but he was just very caring and knowledgeable about what our plan was. He provided options of pricing for each phone and manufacturer. He was very upbeat and enjoyable to work with. It was nice that my wife was able to easily decide on the phone she wanted as well getting the color she wanted. The other worker there was also funny and enjoyable. He was singing along to some of the oldies songs playing and laughing. Great store and great workers.

Went to them to upgrade our phone and and see why our bill is high. super professional! super…read morepatient! I will definitely go back to them!!!

Seemingly nice enough, but their unscrupulous tactics and general demeanor after I returned have me…read moresoured on any "authorized retailer." If you're in search for a new phone, provider, etc., don't stop here. Initially, I made a mistake common of many folks, going to a kiosk labeled "Verizon" without realizing that it was an "authorized retailer" designed to siphon just a little more cash out of you on top of the usual. After initially being very nice, many phones were not in stock, and added services (insurance, data transfer) were added essentially without consulting me. After I realized what was occurring (namely the data transfer) I asked them to stop because it wasn't necessary (all of my data is already in the cloud and I can add apps like any brainless idiot without paying 30 dollars). Other charges were added to my bill that I did not realize until I contacted Verizon. Finally, they often do not have sales which match or are the same as regular Verizon stores. So, next time you need to go to "the verizon store" make sure you find a real one and not this garbage store.

I recieved a message from Verizon saying I could have $1000.00 towards a new iphone 16. When I got…read moreto the store they said there was no such promotion. They contacted a manager at Verizon and he claimed it was a glitch on their end and he could offer me $800 on an iphone 17 but not on 16. I have been a customer for over 25 years and this is the bait and switch I have come to know as verizon. I am going to take my business elsewhere

Love this store because everyone that works here is so knowledgeable and helpful. Manager is always…read morevery professional.

Went to the coach store and was just a pleasant experience. Everyone working there was just nice…read moreand very friendly. It clearly happy work place and Vinnie, Shirlene and Helen were all a great team that clearly work well together. Just so refreshing to have a great customer experience. I cannot wait to go back and purchase more. Keep up the good work. And store was well stocked and pristine.

For a company that is suppose to be all about customer service well there was none on 12/21/18 in…read morethe afternoon. Three ladies working neither one listening to what my friend wanted and no asking opened questions. All they wanted was a sale!!! They didn't offer to look online as I tried to pull up the website on my phone. The comment was there was bad reception in the store. Unbelievable!!! We left then went back in to finally have a nice young man help us and took the time with us. He listened, asked the right questions and willing to give us the time. I got better service at the Coach Outlet in Flemington NJ then I did at a FULL price store.

I would leave six stars if I could. ran my phone through the washing machine and was sure it was…read moredead. Emil quickly diagnosed it and cleaned and repaired it to like new condition. made sure every function worked before he let me go. price was reasonable and service was excellent. can't wait for my phone to break again so I can return. that's how good my experience was.

Who works there is a total scammer. They fixed my son's Xbox on June 18 and I brought it there…read moretoday on August 16 to be fixed again because it was no longer working. When I paid $106 the first time he told me it came with a warranty for three months. He then today told me that it was almost 3 months, but when I pointed out to him on a calendar that it was barely 2 months, he told me it was from where and tear on the HDMI port. I think it was very mediocre work done the first time causing it to have another issue. He should have fixed it again for free or at least half price and didn't. My recommendation is to steer clear. I think he does Shawty work so that you have to come back to him because he claims he has a warranty buyer beware.

I was able to get my phone fixed right away, no appointment, for less than expected. Chris was…read moresuper friendly, knowledgeable, and professional. I 100% recommend him to anyone needing phone repair or accessories!

I switched to Verizon from T-Mobile in August. Big mistake. I have forgotten how really shady…read moreand frustrating they can be. If you have a problem, one of their favorite tricks is to just loop you around- whether you're calling or online- they have their famous loops. So, when I lost my phone this weekend in my home, I literally tore everything apart piece by piece by piece for two days.... so by the time I arrived at the Verizon store, I was up on the ledge.... That's when Julio Sauza put on his Batman cape and literally saved the situation. I am sure, as anyone who has been a Verizon customer knows, most people do find Verizon extremely frustrating, shady, and not customer friendly at all Combine that with the shock of what 48 hours plus without phone communication can due to an entire weekend. And that people who care about you ..love you ..will turn on you if they can't reach you.!!!? You can only guess, when I arrived at the Verizon store on Csmpus Boulevard in Ewing, I was literally a puddle of drama.... When I walked in, I was looking for a transfer code for my phone, so I could go back to T-Mobile ...BUT Julio stepped in, explained to me that he could activate my old iPhone 13 (which he did)... And, when I explained that Verizon had told me that I was basically out of luck with my 16 pro that never really works very well from day one, he assured me that I did have insurance on that phone and it would be replaced and provided the contact information to make that happen. In the face of my frustration, Julio remained calm, warm and the perfect example of what great customer care looks like.... Verizon definitely needs to pay this young man a lot more than whatever he's being paid, because he is able to keep a frustrated Verizon customer calm, fix her problems and then she finds out when she got home.....She never got the transfer code. WOW!!!

I had an outstanding experience at the Verizon Store in Ewing's Campus Towne thanks to Julio and…read moreShaq. They were attentive, kind, and incredibly knowledgeable, taking the time to answer all of my questions and making sure I found exactly what I needed. Their excellent customer service made the entire experience easy and enjoyable, and I highly recommend asking for them if you visit the store.