Wow! The gentleman there that fixed my phone today was so kind and helpful! He had my phone done in…read more1 hour. I went in with a broken broken phone and when I came back I left with a brand new looking phone :) yall are the best! Thank you! I'll definitely be coming back!

I have my own part-time computer repair business, Moxley Computers, LLC, and occasionally repair…read morephones, but when the back glass on my personal iPhone shattered, I already knew the iPhone 14 Plus is one of the most difficult to repair. The micro ribbon cables are extremely fragile. After the repair, there was an issue with the flashlight on my phone. As I mentioned earlier, it's one of the most fragile designs, and failures happens quite often. I could not be more impressed with the way Kerem of Dr. Phone Repair in the Hagerstown, MD Valley Mall stood by his work. Not only was my iPhone repaired, but it was also repaired with an entire new back panel which included all the built-in peripheral components. After watching Kerem work, and knowing what was involved, I can unequivocally say that Kerem is the best phone technical I've ever met. He will be getting my future business, both personally and professionally. Thank you very much Kerem for being such an amazing repairman and outstanding person!

These guys were okay to deal with except that they didn't mention. Unless I had everything backed…read moreup to the cloud I would not have access to things. In other words, they really wanted to sell me a new phone. My new expensive pixel phone doesn't pair with my car and I can't find certain apps I used to use for notes so I lost a lot of my writing. So now I have to try to remember all my passwords and for an old person. That's the definition of hell.

If you like being talked over & having your preferences ignored, this is the store for you!…read more This was literally THE WORST sale experience I've ever had. Even when car shopping, I never came across a salesperson so rude & presumptuous. I had a specific brand & model of phone in mind. My plan was to get a closer look, ask a couple questions, and get my number switched to the new phone. Sounds simple, right? The pushy salesperson had his own ideas. I specified the model I wanted, and was told "Forget [model]!". Seriously. Then he launched into the supposed virtues of a much more expensive model - not that I'd asked. When I tried to ask about the model I wanted, he kept talking over me & changing the subject. Like an idiot, I let him look into my account to "see if any promotions were available". I guess that's the modern-day version of "ask my manager to give you a discount". Not that I'd asked. The thing is, I specifically want an inexpensive phone. A cheap phone is less of a theft target, plus I wouldn't freak out over breaking or losing it. I value my peace of mind over flashy features. At this point, he started pushing the expensive phone again, claiming he could get a price of $80 for me. Considering this model lists well over $500, I don't think so. I didn't believe for a second that there wasn't some catch like it was $80 per month, or I had to switch to a contract. I don't do contracts. Ever. Then he started blathering about changing my plan - not that I'd asked. Honestly, I wasn't even listening anymore. My distinct impression was that he was trying throw me off balance. Ooo, I'm frightened, so I'll buy whatever you say! Or some such nonsense. Probably some sexism was involved. I can't picture him (or anyone) being so condescending to a man. I was so annoyed, I just I walked out. I wouldn't have bought anything from someone so pushy & discourteous. I'd already done a lot of research & don't need anyone making my decisions for me. The one laugh I got was that he was trying to give me his b-card as I left. Dude, I'm walking out on you! Why would I want your contact info? Unfortunately, that meant I didn't catch his name. It's probably better to avoid this location anyway, if its management approves of this sort of behavior. Now I'm considering switching providers entirely. If Verizon thinks this is an appropriate way to treat customers, they're losing this one.

Us cellular promised to pay our etf with our last carrier and did not. How we found out was a…read moreletter from a credit reporting agency. So I called us cellular. Excuses were....we were busy, you didn't fill out the rebate paperwork, it's our other carriers fault for turning us in to credit agency. I signed a contract to pay off the phones and us cellular tells me I signed. A 2 yr contract. I don't advise anyone to go to us cellular

I drove 2 hours to buy a cellphone during the US Cellular promotion and did some research before…read morehand so that I would know exactly what to get. So when I was trying to buy my new phone, I told the consultant(Brian Loratto) that I was trying to buy my phone from that I wanted to get the iPhone SE prepaid with a 35$ prepaid card. Brian was having some trouble with the process because of some problems with the system so another coworker(Chloe) came over to help out. But she told Brian and I that the iPhone SE promotion only worked with a 45$ prepaid card. So I asked her again if she was sure and with absolute certainty she said yes it was the only way. I had asked about 3 times about the prepaid card. So I assumed that I didn't do enough research. However when Brian was on the phone with corporate working things out, my brother asked one more time with Brian can check up with corporate about the prepaid card and guess what?? THE 35$ CARD WORKS! I was pretty upset about this. Chloe was either ignorant about this, in this case she should've just double checked instead of asserting her opinion or she was trying to upsell, which is very unethical. Either way Chloe was VERY unprofessional. The only reason I am even giving this place 2 stars instead of one is because of how awesome Brian was. He was very helpful and friendly. If you ever decide to come here you should try to talk to Brian.

DO NOT go to this store for any help. They have employees who have no idea of Verizon's policies…read more Call Verizon directly or go to a real Verizon store.

not sure on selection or value because we couldn't service. there were people in there upon arrival…read morebut not sure who was waiting and who was together. absolutely no help from the service agent. no hello, no it will be 5 minutes, no nothing. we waited about 5 minutes and left. went to T-Mobile and got connected.

I needed help at the store todY and the young man Caleb was extremely helpful and…read more Polite

I would say staff wise and on the friendliness scale customer service whatever you wanna call it…read morethis is probably one of the best Corporate stores in the area AT&T is not known for their customer service at least when you call Them for issues so save yourself the phone call and just stop in to the store they'll take care of all your needs and probably have a pretty good conversation while your wait

Got out of the car, and there's a big human poop, and baby wipe in the parking lot, right outside…read morethe stores door. It's like noon, how do you open the store like that? I know they aren't in the parking lot cleaning business, but have some pride. Put a piece of paper over it. Something. Every single at&t I go in looks run down, this was no exception. The overworked kids running the place did what I wanted with the phone.

Mark at the Dual Highway location was friendly and knowledgeable. Pleasant shopping experience on…read more7/16/2021.

Stopped by to check out some deals and ended up getting a laptop on sale, so no complaints there…read more The store has a decent selection and the process was pretty smooth. Nothing exceptional but overall a solid experience if you're looking for electronics at a good price.

Best buy in Hagerstown not one of my better stores but had a change of attitude after I met one of…read moreyour representatives Mr Tim he was approachable with a beautiful smile and very helpful I told him Best buy was not one of my stores but I came in because someone highly recon mended me to go in and Mr Tim said I'm glad you did and further assisted me this is a wonderful store and I told him I will be back when the AT&t reps come in so I can purchase my phone. Violet Chisley