Great service!! Donte Jones. I got what I needed and they didn't try to oversell me. Explained everything about the equipment and my service plan. Set up the equipment. Had what I needed, Best Buy did not. Friendly and helpful. read more

Too crowded on Sunday evening- made an appointment for Monday am. Showed up on time. Clerk helped others before us- manager stocking shelves would not wait on us. read more

I went here recently and Layne and Trevor were super helpful. Got me through everything pretty quick and didn't cause me and trouble.decent value on the items/service itself. read more

My wife visited the Hagerstown store to purchase a new Iphone 13 pro max, instead of coming home with a new phone she came home in tears. After an hour of waiting, without as much as a hello or we will be with you shortly, a representative did finally sit with her it did not go well. When my wife told her she would like a new phone the rep. questioned WHY she needed a new phone. The Rep asked for her password, and when my wife asked to type it in herself, the rep seemed offended. Still trying to buy a new phone, the rep insisted that she needed a new sim card and not a new phone. The rep kept trying to change the plan, and offered no description of what was to change but kept insisting that she needed a new plan to get 5G. When my wife told her 5G was unavailable in our neighborhood, she told her my cell service didn't work because she "lived in the woods." When my wife asked when 5G was going to be in the area and when were we going to get additional cell coverage for our suburban development, the rep was curt. My wife said she felt like the woman was not being helpful, and at that point the rep told my wife she was being rude and yelled at her in front of other customers to get out of her store. The rep would not give her name when asked. The entire episode baffles me. I have never been to a retailer to try and spend more money with them and been treated so poorly. Also, we have been to areas that have 5g and the phones have used it no problem. We also get DirectTV through ATT, but after the treatment my wife received I believe we will be taking our business elsewhere. read more

I dealt with Taylor the past 2 weekends and she was fabulous. I had my mother with me who is older and didn't understand technology and Taylor was very patient with us. The 1st day she spent 2 and a 1/2 hours on the phone. Trying to figure out why I could not add my mother's Phone to my account . She didn't give up. She was very patient and very knowledgeable. She has a great personality and great customer service. She told me to come back the following weekend. To make sure all my changes took place. And when I did, she was there to help me again. She has excellent customer service, and I will definitely be back to see her if I need any more assistance. Please recognize her for her great service dedication and patients with her customers. read more

So, we went to the AT&T store to buy an Apple Watch series 4 after multiple failed attempts to buy it online (thanks, Antietam Cable... our internet kept timing out before we could complete the transaction!) We've always had good service at this location, but this time it was especially excellent. Danielle greeted us at the door and took care of us right away. She knew exactly what we were looking for as soon as we asked, and got us set up and running in no time, even helped us through some necessary updates to get the watch paired with the phone. Very positive experience! read more

They could not set up an AT&T wireless internet device. I told them something is wrong with my plan and they needed to activate it. They didn't listen and thought something was wrong with the device. So, they got another device and said here you go. I plugged it in and showed them it was only getting 0.05 mbs download speed. I also showed them from the AT&T community page where it said it means that this speed indicates that a device is voice only and the data plan is not active. The sales lady tried to say that it was because the device had only 2 bars. Tried to speak with the manager, but he was totally incompetent and refused to call technical support and fix my plan. I went to another store and they re-registered my device and after a restart, I had 30 mbs download instantly. read more

Went into the store on 11/12 and asked if they had a shipping box to send my At&t phones back from a upgrade. I was told NO and I could look out back in the trash. NOT 5 Star customer service. read more

Pretty meh service. I wanted a iPhone 12 mini and their only option was 110$ a month, couldn't even sell it to me outright prepaid. Go to waynesboro or something, their ATT store will go out of their way to help you. This place has employees that seem like they don't care at all... read more

1st time at this store. I've always had pleasant experiences at AT&T stores. No one acknowledged me upon walking in. When someone did finally start working with me he was rude. It was a poor customer service experience. read more

Dave was super helpful and cordial. Do all my business there. Have been with ATT for years and will be.

My review is a little late. It's now been a month since my husband and I made the switch from Sprint to AT&T and we honestly couldn't be happier. We went in on Mother's Day when they had some really good promotional deals. Kim helped us with what seemed like a very daunting switch at first (porting 6 of our 9 lines over) but she was a pro. In no time she had everything done and we were walking out of the store with our new phones. I must mention that she and her manager stayed over their normal closing time to finish. I had to go back the next day do to an oversite on my part where I had entered in a number to port that we had canceled a few days previously, instead of the number above it. (Sprint didn't kick it back until a couple hours after.) Danielle helped me on the second day and was an absolute trooper and stuck with it until we got it fixed. (The call center kept dropping calls when it would go to transfer the call to a different department, so the process took a while.) I must say this store with it's wonderful employees and managers made what could have been a horrible experience into a great one. I can't stop telling people about them and their store. I'm glad I grabbed a few extra business cards because I've passed them all out already. read more

Went in after hearing about a promotion on a trade in. Spoke with employee and verified my phone qualified for $800 trade in. Employee looked at it and confirmed I was good to go with $800 credit and had 30 days to turn old phone in. 7 days later I go back and was told that he made a mistake and was sorry but nothing they could do but maybe waive restocking fee if I gave new phone back. Easier said than done after taking a while to switch every thing over then factory resetting old phone. Absolutely trickery and unprofessional to bait someone in and not hold your word. My advice is not to go to an AT&T Authorized Dealer and deal with Corporate only. THANKS FOR STICKING TO ME Garland Groh AT&T. read more

These people are liars. My rep told me if my hotspot did not work, I could return it and pay a $35 restocking fee and no other fees. It did not work, I paid the fee and now, 2 months later AT&T has sent me a bill!! This is ridiculous. The device never even worked at my home. Funny how the sales people tell you anything to get you to try something and get their commission. BEWARE!!!!!! read more

The associates here are less than professional. My iPhone would not work and as I knew it was a hardware problem, they were less than willing to help, look up the warranty as they sold it to me, and I had to ask for a phone to use. Dan says, "do you have another phone to use?, while I am in the store trying to get help. I asked for a directory to look up a phone number to get assistance and he said "we do not have one" with no other assistance. Another associate offered for me to use one of their phones that has internet connectivity. If I ran my business like this I would be out of business. Save yourself the frustration and annoyance of dealing with these guys. Another lady that came in the same time inquiring about her phone not working properly after purchasing it her a week prior left saying she would bring her husband back with her for help. So sad I need AT&T service or I would never set foot in a AT&T store again. read more