DO NOT go to this store for any help. They have employees who have no idea of Verizon's policies…read more Call Verizon directly or go to a real Verizon store.

not sure on selection or value because we couldn't service. there were people in there upon arrival…read morebut not sure who was waiting and who was together. absolutely no help from the service agent. no hello, no it will be 5 minutes, no nothing. we waited about 5 minutes and left. went to T-Mobile and got connected.

My husband and I purchased two expensive iPhones 16 Plus from T-Mobile less than a year ago, after…read moredownloading the latest software and both of us having major issues with our phones, I decided to go the the store where we bought them.(January 29,2025 at 11:15am) I walked up to a blonder lady roughly around late 20's early 30's who worked for them and asked her some simple questions, she brushed me off and said, I'm not Apple it's not our problem and ignored me. I left and went to Best Buy who didn't sell me the phone or have a contact with and they were willing to help. When our contact is over we will get our phones from Best Buy where we should have gone to in the beginning. Please teach your employees the importance of customer service..

I lost my old phone and had to get a new one…read more The two guys working there were super knowledgeable with getting in a new Sim Card for my new phone. The service was friendly and quick.

wanted to switch to t-mobile and my agent was very helpful. i was signing up for an age dependent…read moreplan but didn't know that i needed to be the primary account and i guess the agent didn't know either because he let my 28-year old partner be the primary. got our first bill and it was forty dollars more than the plan we signed up for. come to find out, the plan automatically switched to a plan where my partner is able to be the primary. t-mobile will not fix it. despite 2 calls and lots of conversation, they refuse to back up the agents lack of knowledge. they didn't stand behind their product but instead blamed it on a strict computer program. lamest excuse ever.

Tech support is no help. A can of cheese whiz would do better. Bill is erratic. Clearing up…read moreissues even with receipts in hand is difficult. Checking into a better provider.

Wow! The gentleman there that fixed my phone today was so kind and helpful! He had my phone done in…read more1 hour. I went in with a broken broken phone and when I came back I left with a brand new looking phone :) yall are the best! Thank you! I'll definitely be coming back!

I have my own part-time computer repair business, Moxley Computers, LLC, and occasionally repair…read morephones, but when the back glass on my personal iPhone shattered, I already knew the iPhone 14 Plus is one of the most difficult to repair. The micro ribbon cables are extremely fragile. After the repair, there was an issue with the flashlight on my phone. As I mentioned earlier, it's one of the most fragile designs, and failures happens quite often. I could not be more impressed with the way Kerem of Dr. Phone Repair in the Hagerstown, MD Valley Mall stood by his work. Not only was my iPhone repaired, but it was also repaired with an entire new back panel which included all the built-in peripheral components. After watching Kerem work, and knowing what was involved, I can unequivocally say that Kerem is the best phone technical I've ever met. He will be getting my future business, both personally and professionally. Thank you very much Kerem for being such an amazing repairman and outstanding person!