Nothing to the people in the store pretty sure they are cool. But version is a very shady company…read more Has the worst and rudest customer service I have ever Experienced. And for some odd reason no matter how much you pay. You always owe. I can't wait to leave them. COUNT YOUR DAYS YOU SHADY COMPANY

Matt & Brandon go above and beyond to ensure the customer has a great experience. Today I had what…read moreshould have been a routine phone upgrade that went haywire thanks to the system. These 2 were totally calm and in control throughout the entire extended process. Highly recommend the crew at this location!

First off I want to say we went to the cricket store most stores know if you have service in the…read morearea you're at but no those assholes just want money in their pockets a quick commission we get home we have no service whatsoever we call them we will refund it but we cannot refund the first month's fee or $50 for restocking fees for your phones so we're out a $140 so then I call cricket themselves and they tell me we're a no refunding company very piss poor service I hope other people don't fall for their bull crap

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Hagerstown store today.

Wow! The gentleman there that fixed my phone today was so kind and helpful! He had my phone done in…read more1 hour. I went in with a broken broken phone and when I came back I left with a brand new looking phone :) yall are the best! Thank you! I'll definitely be coming back!

I have my own part-time computer repair business, Moxley Computers, LLC, and occasionally repair…read morephones, but when the back glass on my personal iPhone shattered, I already knew the iPhone 14 Plus is one of the most difficult to repair. The micro ribbon cables are extremely fragile. After the repair, there was an issue with the flashlight on my phone. As I mentioned earlier, it's one of the most fragile designs, and failures happens quite often. I could not be more impressed with the way Kerem of Dr. Phone Repair in the Hagerstown, MD Valley Mall stood by his work. Not only was my iPhone repaired, but it was also repaired with an entire new back panel which included all the built-in peripheral components. After watching Kerem work, and knowing what was involved, I can unequivocally say that Kerem is the best phone technical I've ever met. He will be getting my future business, both personally and professionally. Thank you very much Kerem for being such an amazing repairman and outstanding person!

Don't go to this store looking for help with a Boost problem. They repeatedly tell you they are a…read morereseller and have nothing to do with Boost corporate. I bought new Boost phones and was shorted a SIM card. They had no interest in helping me, but after an eye roll, offered to sell me a SIM card for $10. AVOID.

These guys were okay to deal with except that they didn't mention. Unless I had everything backed…read moreup to the cloud I would not have access to things. In other words, they really wanted to sell me a new phone. My new expensive pixel phone doesn't pair with my car and I can't find certain apps I used to use for notes so I lost a lot of my writing. So now I have to try to remember all my passwords and for an old person. That's the definition of hell.

If you like being talked over & having your preferences ignored, this is the store for you!…read more This was literally THE WORST sale experience I've ever had. Even when car shopping, I never came across a salesperson so rude & presumptuous. I had a specific brand & model of phone in mind. My plan was to get a closer look, ask a couple questions, and get my number switched to the new phone. Sounds simple, right? The pushy salesperson had his own ideas. I specified the model I wanted, and was told "Forget [model]!". Seriously. Then he launched into the supposed virtues of a much more expensive model - not that I'd asked. When I tried to ask about the model I wanted, he kept talking over me & changing the subject. Like an idiot, I let him look into my account to "see if any promotions were available". I guess that's the modern-day version of "ask my manager to give you a discount". Not that I'd asked. The thing is, I specifically want an inexpensive phone. A cheap phone is less of a theft target, plus I wouldn't freak out over breaking or losing it. I value my peace of mind over flashy features. At this point, he started pushing the expensive phone again, claiming he could get a price of $80 for me. Considering this model lists well over $500, I don't think so. I didn't believe for a second that there wasn't some catch like it was $80 per month, or I had to switch to a contract. I don't do contracts. Ever. Then he started blathering about changing my plan - not that I'd asked. Honestly, I wasn't even listening anymore. My distinct impression was that he was trying throw me off balance. Ooo, I'm frightened, so I'll buy whatever you say! Or some such nonsense. Probably some sexism was involved. I can't picture him (or anyone) being so condescending to a man. I was so annoyed, I just I walked out. I wouldn't have bought anything from someone so pushy & discourteous. I'd already done a lot of research & don't need anyone making my decisions for me. The one laugh I got was that he was trying to give me his b-card as I left. Dude, I'm walking out on you! Why would I want your contact info? Unfortunately, that meant I didn't catch his name. It's probably better to avoid this location anyway, if its management approves of this sort of behavior. Now I'm considering switching providers entirely. If Verizon thinks this is an appropriate way to treat customers, they're losing this one.

I went here recently and Layne and Trevor were super helpful. Got me through everything pretty…read morequick and didn't cause me and trouble.decent value on the items/service itself.

Great service!!…read more Donte Jones. I got what I needed and they didn't try to oversell me. Explained everything about the equipment and my service plan. Set up the equipment. Had what I needed, Best Buy did not. Friendly and helpful.