I went to the store located in Danada to upgrade to a new phone. The rep told me I had to pay for a new phone. I don't know why when I've been a customer for years. The rep aggravated me so I left! I noticed an AT&T store on my way home so I stopped in. Right when I came in Alex greeted me at the door (unlike the other store) and was ready to help me. Unlike the other guy Alex explained how the upgrade works. I wish the other sales guy took the time to explain it to me other than just telling me I'm paying for the phone. He also informed me of a free tablet deal they had, and he helped me lower my uverse bill. For being a customer with AT&T for so long it amazes me how one store didn't know how to explain upgrading, but another one can. I will no longer be doing business with the Danada location, I will only be doing business with Alex at the Glen Ellyn store for now on. I'm happy I took the long way home too! thank you for all the help Alex! read more

I can not say enough great things about this location. I've been going to this location for roughly 9 years now and every time I visit, the associates are more than helpful. In particular, though, I want to highlight my experience from today as indicative of the great service this store provides. I went into this location to activate an old phone for my son. After 30 minutes with Luis D., not only had he activated the phone but he also figured out a way to save me $30 a month on my bill. He was beyond patient with my questions and worked aggressively to ensure I left satisfied. Luis represents everything that's great about the AT&T brand. Thanks for the awesome service, Luis! read more

After being a customer for 30 plus years, I decided to rate shop. Deciding to switch to T-Mobile, I started the process of changing my account over. Att has the highest rates out there!!! Lets just say without me typing paragraph after paragraph, This comppany sucks and made it an infuriating process. During the time of my switch I experienced other issues with my business land lines being shut down on Valentines Day, due to Att confusing my account with someone that was apparently claiming bankruptcy!! My advice is run away, far far away!! read more

My Mom and I recently upgraded our iPhones from 6s to 13. The employee who helped us was named Jase Janak. He was extremely helpful, funny, and kind. He carefully explained all the different features of the 13 to us, offered a reasonably priced data plan, and included wall adapters for our chargers, free of charge. Sadly, Friday January 6th was his last day at the store. But his service was exceptional and worth the time. The store was also not very busy and quiet too, thank goodness. Would highly recommend this location. read more

I have been to this store on three separate occasions, worked with three different AT&T employees and have presented them with three different issues (activating a new number, purchasing a new phone and making a claim on a broken phone). All three times, I have worked with efficient, knowledgeable, pleasant and friendly employees. Sebastian, Eden and Gio have been simply outstanding!!!! I ask too many questions and I have small children in tow and still the service is EXCELLENT!!!! read more

I have to applaud the AT&T store in Glen Ellyn, especially Sebastian and Christopher who went above and beyond to help me with my issue. They got on the phone with the help desk and worked until we got a satisfactory outcome. They also helped me with my new phone to make sure I was comfortable with how it worked before I left the store. I would absolutely recommend going to this store to get the help you need. These guys were great! read more

The employees here were great to work with. They stayed positive and made sure I was well taken care of. thought they were closed but they are open during this shelter in place. No wait and saved me some money on my bill. The inside is an eyesore because of the orange color... but the cleanliness, organization, and appearance of the items available and the store itself made up for it. Will be returning if I need anything else later on read more

AImee Froehlich is a star. She helped me with my phone, my son's phone, and a number of issues. She was patient, navigated my options through AT&T, and resolved our need to get a new phone fast. The entire staff was helpful and spent a significant amount of time resolving a number of challenges. I was very impressed by the manager and the team overall and with Aimee in particular. read more

Chris and Sebastian were very helpful. I'm not tech savvy and I they helped guide me through the process of getting a new phone, case, cover, and transferring my date. It was quick and painless. Setting up the phone with customer service on the otherhand...well that wasn't quick and painless but the customer service person was lovely so I still can't complain. read more

I went into the store to find out why my daughter's phone was not working properly. Whereas it's more of a technical phone issue, Sebastian was very helpful, did his best to fix it, but in the end set up a meeting for us at Apple. I've been to several ATT stores, this was some of the best service I've had in my experience in cell phone situations. read more

Robbie and Eden went above and beyond for us tonight. They are highly knowledgeable and their customer service is top notch. We were in store for two hours and heard several of their interactions with multiple customers. They were extremely patient and helpful to each one even when the customers were not being easy! Highly recommend this store! read more

On 8/4/19 my phone stopped working all of a sudden, I searched for a store open on that Sunday and found this one open up the way from me...Went in and Eden who worked there helped me get a new updated phone and very patience with trying to get my old phone to work..Guess it was time to upgrade anyway...Thanks Eden for all your help and patience. read more

This store is incredible!!!! Every time I come in I am greeted immediately!!! I may have to wait some times but it is worth it for such wonderful service!!! Robbie and Crys are super helpful and always teach me new things on my phone. I want everyone to know how much i love and appreciate the people who work here!!!!! read more

I needed a new phone and service. I wanted to switch from Verizon to AT&T. Gio did a great job educating me about the products and services they offered. He valued my time and gave me a great deal on the service and products that I purchased. I'm loving my s20 phone, speck case, and quality service. Thank you! Julie G. read more

I had the greatest experience at this store when I got my new iphone from by daughter. The store manager - a very nice young lady named Savvy went to great lenghts to transfer my information from my OLD Samsung android phone to my new used iphone. I am very pleased with the service I was given. Very Pleased!!! read more

The reps at this store are amazing. I tried several stores earlier with a problem I had with my phone and the rep I dealt with was very patient and understanding of my problems and worked with me until they were resolved. Definitely with be going back to this location anytime I need help with my AT&T services. read more

Everyone here is very helpful and nice. Even the one guy, named Bob who wasn't helping me helped the Chelsea by putting on my screen protector for me so that we could get out faster. knowledgeable people and they helped me save a lot of money on my cell phone bill!! will never go anywhere else! read more

Stopped in this store for a few brief questions and i must say i was blown away by the staff. They took the time out of their day to explain to me like i was their grandpa what i needed to know about my phone and any questions I had. Bravo to you and everyone there!!! read more

Camila and Megan are amazing! I came in with a Google email problem and both of the ladies were able to get me back on my feet and running. I highly recommend this store for anything you need, it's a one stop shop to assist you with all of your AT&T needs. read more