I got a new battery for my iPhone and was able to stand there and watch it installed in under 10…read moreminutes. So much easier than an appointment and long wait at Apple. A great local business!

Buyer beware. Happy to take your money as first but then absolutely terrible customer service. The…read moreentire experience was frustrating from start to finish. The staff was unhelpful, communication was poor, and I felt like my concerns were completely ignored. I expected basic professionalism and courtesy, but unfortunately that was not what I received.

Not repaired in the time promised. Not repaired at all and missing some original components. Will…read morenot return again.

I want to share such an amazing customer service experience that I had yesterday at Wireless World…read moreat 757 Grafton St., Worcester. Sometimes we are so quick to complain and write negative reviews, but don't take the time to share such positive experiences. I highly recommend Wireless World. Jose there is amazing to say the least. I went there with a smashed phone. I already knew the phone was smashed so bad that it wasn't going to be worth repairing. Jose went above and beyond to try to help me fix the phone so I could at least retrieve the pictures. He also gave me a very reasonable deal on a iPhone, tempered glass, screen, protector, and case. I would give him a 10 star review if I could. Thank you Jose!

One star is too high for this group of bumbling incompetent liars. This problem started at this…read moreparticular store, continued with AT&T's call center and ended back at the same store. They fully admitted their error but refused to take any responsibility and proffer the my they initially admitted I was owed. It started when the incompetent moron they employed in this store did not properly port my number over. Once I find the error I called their call center. The problem was fixed, they told me I'd get a refund for the 6 months of overpayment and a month on free service. The promised refund did not come. It took 4 more calls--over 2 hours each--for them to give me nothing at all. They opened two inquiries but closed them without any investigation. I was told to bring the bills from the other company to the store and they would get me the refund. Despite being my only option, I suspected they would do nothing; and I was right. I gave them the time line and was promised a callback with an update on the following Monday. They never called. I tried call multiple times but I sent to voicemail every time. Ironic that a phone store never answers the phone. I went to store and that's when everything fell apart. They began by going back on EVERYTHING they and the call center said. They blamed me for their errors and refused to take any responsibility. I was left without the promised refund and by being a feeling that they blamed me for their errors. DON'T GO TO THIS STORE. if you can get rid of AT&T.

Not much to review…read more I walked in. Told them what I wanted to do. They worked with me to get to that and weren't forceful with trying to sell my additional things. They did ask me if I was interested in additional services, but didn't pressure me when I said no. Great experience. Highly recommend it.

AMAZING!!!! That's the only word I have for this place. My phone was fixed in 20 minutes. The…read moreservice was so fast and friendly. HIGHLY RECOMMEND!!!!!

So far so good! Quick and easy repair today. Ready in less than 1 hour. Would come back.read more

STAY AWAY QUICK CASH SCAM SHOP!!! I went to this phone shop…read moreyesterday October 9, around 7pm, I asked the gentleman working the front if he could repair my IPhone 11 Pro cracked screen, we agreed to a price of $120 dollars, upon returning to get my phone I tried to unlock the phone with my Face ID which was no longer working? I mentioned this to him, his response was that "he hadn't seen the Face ID work before working on the phone" which meant "he couldn't do anything for me" I mentioned to him that I myself had experience handling electronics (IPhone 7s, IPhone XR) all of which I replaced screens for me and friends 2x, I suggested to him had he turned off the phone before replacing the screen? His response " I took the screen off then unplugged the battery" this answered my question for why the Face ID on my phone which was now no longer working. Prior to walking into this establishment my Face ID was indeed working, I've attached screen shots. Do not do business with this company I am certain they were trying to run a quick cash scam on me no doubt! They do not know what they are doing

Hi I want to the Accessory Depot store to get screen protectors on my Samsung Galaxy tab S8 ultra…read more14.6 screen 256GB 12GB and my Samsung Galaxy tab A8 10.5 screen 128GB 4GB. Great people very friendly. Got the screen protectors in two days. And they put them on for me. I would highly recommend the store and I'll go back if there's any problems with any of my other devices need to be fixed.

My mom and I worked with Caleb today to upgrade both of our phones. His service from start to…read morefinish was absolutely incredible! I would highly recommend any Verizon users to stop by and work with him if they need anything. Thanks for the pens Caleb!

iPhone 13 Mini had poor connection with charger. Sales rep looked at phone port with flashlight,…read morefrowned, and said I needed a new phone. Went home and, with light from the window and a toothpick, cleared the phone port of a rather sizable ball of lint. No more charging issues. It's sad, though, that had it been someone else with same problem (say, an elderly person), they'd have gotten conned into buying a new phone. I hate people.

Jeniy was great. I went in for a new screen protector because mine was cracked and she put a new…read moreone on no problem! It was quick and easy and would definitely recommend it if you need a new screen protector done fast!

I needed a new battery for my iPhone. They were polite, reasonably and completed on time. I highly…read morerecommend. My phone started acting up, touch screen was screwed up. I took it back they repaired it on the spot. The young man apologized and was kind. It is working great

I had a really great experience here! My iPhone 15 was super cracked on the front and back, and I…read morehonestly thought I would need a new phone. The repair was really quick and only two hours. When I came back, my phone looked completely brand new. The guy there was really nice and helpful. I'm really happy with how it turned out and would definitely recommend this place!

Pan Pan and Anthony were very helpful in assisting me with my recent phone issues. My phone worked…read morewell aside from being unable to charge through the port. I initially went in for a diagnostic and trialed two options for fixing my phone to no avail. They offered me a refund for the repairs that did not end up solving my issue and let me know that they could proceed to take another step, but that it could end up bricking my phone if it did not work. I opted to err on the side of caution since my phone still functioned and decided to pursue another option that Pan Pan suggested based on my insurance/warranty. I was able to get a replacement phone quickly after he assisted me with the paperwork involved so I'm grateful for his excellent service and knowledge of the repairs/insurance. Overall it ended up being cheaper than the cost of the repairs too.

Super helpful, nice, patient, and fair service! They really pulled through in an emergencyread more

Fantastic and fast service for a reasonable price! The owner is so nice, professional, and so…read morehelpful!

Wonderful service and very reasonably priced. I go through phones frequently and I have purchased…read more5-6 phones from Phil. Always 100% and highly recommended!!

Service was very fast and the price was good. Fixed my son's broken screen on his iPhone. Talked…read moreabout NEC Turbo Grafx and the game Bonk. He has a lot of cool vintage video games consoles and games.