This store is total bullshit. I've been taking phones and lines from here for 4-5 years, and this is how they treat loyal customers. The two people running this place are absolutely disgusting and dishonest. I bought three watches from them. I returned the third watch, but they never removed it from my account. Because of their scam, I was forced to pay for that watch for almost TWO YEARS even though I didn't even have it. That is straight-up theft. They took my money knowingly and did nothing to fix their mistake. This place is full of lies, excuses, and shady behavior. DO NOT take any phone, watch, or line from this store. They will cheat you and drain your money. This is my honest experience and warning to others. This store is total bullshit. I've been taking phones and lines from here for 4-5 years, and this is how they treat loyal customers. The two people running this place are absolutely disgusting and dishonest. I bought three watches from them. I returned the third watch, but they never removed it from my account. Because of their scam, I was forced to pay for that watch for almost TWO YEARS even though I didn't even have it. That is straight-up theft. They took my money knowingly and did nothing to fix their mistake. This place is full of lies, excuses, and shady behavior. DO NOT take any phone, watch, or line from this store. They will cheat you and drain your money. This is my honest experience and warning to others. read more

AT&T Store - My at&t phone bill - Mobile Phones Near Me - Fresh Meadows, New York

I had the worst experience of my LIFE coming to this AT&T location. My brother and I went to this location a few days ago to start a brand new phone line each and had a terrible experience with one of the sales reps. Just so everyone knows, this sales reps fist name is DAVID. There are only about 3 reps that work at this location so it should not be hard to run into this guy.. and I will suggest never to work with him and probably not to go to this location at all as a whole. However, there was a manger by the name of ELI who was a gentleman and did an excellent job straightening things out after all the damage DAVID had done.. Now let me quickly get into what exactly happened.. so my brother and I started up fresh new billed phone lines each. DAVID was the rep who assisted us. First of all, he had us write our personal information down on a piece of paper (SSN included, that made me uncomfortable). I have done billed plans before at other locations and they usually have me manually input my personal information into their tablets when requested. That was the first red flag.. we where making small talk and DAVID was a very funny guy who seemed to throw out cheap shots and slick responses to things we would talk about. That was completely unnecessary and instead of me confronting him about it, I remained professional and just wanted to get the process over with. After he turned on my service and I was all ready to go, he then proceeded to complete my brothers service. He made jokes about my brothers hand writing and my brother did not like that and told him that his jokes was not funny and let's just get these bills done and no more small talk. LITERALLY 2-3 mins later, DAVID goes and says "oh it seems your 'application' did not go through". We where shocked and confused because we where not financing any phones were there should have been an application with approval odds or not. We where only simply opening new phone lines and had our own phones so we where lost and confused by what he was saying. At this point, we confronted him and asked him if he tampered with the application because of what my brother had told him about his bad jokes and slick remarks. He swore that he did not do anything. He looked like a big fat liar and this made us furious. However, we remained composed and silently walked out of their establishment. We not long after went to a "corporate" location where they apologized for our experience that we just had at this other location which so happened to be a "authorized retailer" location. The corporate guys said that it is pretty typical for authorized retailers to be very unprofessional and they always hear complaints from authorized retailer locations. They then proceeded to EASILY set my brother up with his billed plan, although mr. DAVID claimed my brother "could not make an account in their system" for reasons he could not explain. Because of all the fishy feedback I was hearing about the authorized retailer, I asked the corporate guys to please check my billed plan to see if they had did anything they shouldn't have to my account. Come to find out, DAVID did in fact charge me for a more expensive plan then of what I had requested. This made me furious!!!! The next day, I went back to that authorized retailer location to speak to the manager. Thank goodness the manager had a good head on his shoulders and he straightened everything out, fixing my billed plan to what it was originally suppose to be. Again, this managers name is ELI. In conclusion, I have NEVER had to go through an experience like this my LIFE EVER! This process was suppose to be short simple and sweet. I would suggest to anyone reading this to NEVER go to this location, but if you have to, do not deal with DAVID. DAVID has bad intentions for people and who knows how many people he has done this too. I would also advise, please only go to CORPORATE locations. AUTHORIZED RETAILERS have a bad reputation and can be unprofessional. I was almost not going to write this review but I just found out this morning that DAVID also did not put my correct email on my profile.. so now I am left no choice but to throw him under the bus. This about wraps up my experience and I hope this can help anyone deciding on a good location to go start their AT&T service. Have a good one guys and be safe out there! read more

Bad service. They don't seem to know what they are doing at all. Expect to be in this AT&T for at least a hour for even the smallest things. No seats in there. I wanted to chop off my limbs. Head is hurting. Heart is aching. 10/10 would not recommend rather walk 30 mins to another one. read more

They never have any products they have to order everything. They don't have any charges for merchandise in store and poor customer service

I went to this location with my brother. Sales rep "David" was the worst rep I ever met in MY LIFE. My brother, Tameer who also rated about it his store has went more in-depth about the experience here. Shortly put, this man does not take his job seriously and misleads customers. Just because he felt like it, he denied me service for a phone plan saying that "oh there's an error" and that I won't be able to simply make a new personal phone line with him at this store which was the follow up of a bad joke he made about my handwriting which was very unprofessional and personal. As I made a remark back to him about my hand writing and that I went to a great school, probably one better then his, he proceeded to purposely deny my service saying "there's an error" which was completely made up. This is a "certified retailer location". RIGHT AFTER, I went to another location, a corporate one by chance. Went to sign up for service and had also explained what had happened at the location with David. They was able to get my service up and running with a phone number in 5 MINUTES, just like a phone store is supposed to do!! DO NOT GO TO THIS STORE, YOU WILL WASTE YOUR TIME, HIGHLY UNRECOMMENDED. read more