Very good customer service,professional and on time service .fixed my ipad 2 screen nicely…read more They even managed to understand my thick accent Thanks

Let me first say that I wouldn't even give them one star but it wouldn't let me post my review…read moreunless I gave them at least one star. Wish I had never gone! Went to the kiosk in the mall because they offered same day repair of a cracked iPhone screen when everyone else was telling me 1-2 days. Regret not having the patience to wait. Was super happy at first that it only took them 20 minutes and the cost was only $115 plus he gave me a deal on a case. Right away I noticed my phone messing up. The screen would glitch and then the phone would randomly open apps on its own and the only way around it was to turn my screen off for 5 minutes. Went back the next day and he took my phone and replaced the screen without a question. It stopped glitching but now it's even more screwed up! Someone told me they must have laid the screen in improperly and not correctly in line with the sensors that operate the touch screen. It takes me forever to type anything because the keyboard is out of line-if I'm trying to type a "j" for example, every time I hit j it will put an h on the screen, if I want a j I have to hit on or near the k button. And recently it's started glitching again. At this point I don't have the money to go elsewhere and there is no way I'm going back there! DO NOT TAKE YOUR PHONE REPAIRS THERE FOR ANY REASON! THAT IS UNLESS YOU LIKE TO WASTE MONEY, TIME, AND YOUR SANITY!!! I give them 0 stars... if I could give negative stars I would. Oh and surprise surprise the case that he told me I should get because mine didn't offer any protection and was the reason my screen shattered so badly, the one he gave me the deal on ($30 instead of $40) fell apart less than a week later. It split at the seam and the glue holding the part that wraps around my phone and attached to the actual case part basically did the same job as my spit would have. What upsets me the most is that I told the guy that I was a single mom and that I had saved for weeks to fix the screen and gone without quite a few things in order to get it fixed, he's also the one who told me I should "treat" myself to a new case and even tried to sell me one that cost $60 first. I am usually not one to write reviews let alone scathing ones but if it keeps just one person from going through what I did than it's worth it. After 6 months of hell and aggravation I finally have the money to get the screen repaired at the business I've been to before, the one I should have gone to in the first place. They told me it will take a day and I'm more than ok with that. Screw you Rogue Valley celerairis! Thanks for nothing. PS this review has taken me more than 40 minutes because I have to keep going back to fix the errors because the screen is not properly set on the sensors and keeps picking the incorrect letter

Went to have glass replacement screen protectors on two new iPhones. Danny was quick and the…read moreinstallation was perfect. We have used ZAGG in Natick before for older phones and will in the future.

I've had a Zagg shield on every iPhone, iPad and iPad mini that I've owned, and I've owned every…read morepretty much every single model that's been released. Zagg has been great at protecting my devices as well as honoring their warranty. Today, after Apple refused to replace the cracked screen on my 10 y/o's iPhone 6+, I stopped by the Zagg kiosk to have the cracked glass shields on my 11 y/o's iPhone 6s+ and my 7+ replaced. I noticed a sign that said they also replaced cracked screens so I asked about the service. The technician explained that if he replaced the screen Apple would not look at the phone. I indicated that was fine since they refused to replace the screen anyways. He said it would take about 20 minutes. We returned after 30 minutes to a fixed screen and a very excited and happy 10 y/o.

Was promised a different trade-in value - didn't get to sign the contract and was locked into 36…read moremonths. Then Verizon kept telling me to walk into the store to talk to the manager since it was a Victra location, which I attempted to do with no luck. Also emailed and called the manager and got no response. Shady business, terrible customer service. Straight up unprofessional. Beware of this place. Go to a real Verizon.

My daughter went to the Apple store to get her phone fixed, per verizon support app. She drove 30…read moremiles to get there and thry told her they couldn't fix it. She then went to the verizon store in the mall per apple to get her defective phone fixed. When she spoke with the verizon folks they told her she had to go to another location to have it replaced/repaired. She then put me on the phone with a manager named Dee at the verizon store. When i was speaking with her and asking her why do we keep getting sent everywhere just to get a repair? The manager Dee was very rude with her replys, said she had no accountability and then hung she up on me. Terrible experience at this verizon store in the natick mall.

went to add my kid to my service. the guy knew that's what I was doing and quoted me $115 per…read moremonth. Since I was paying about $90 for just mine, it sounded like a good deal. When I asked for a receipt he said "everything gets emailed", and it was to my chagrin that i learned it was $115 EACH so almost $240 a month for TWO lines. Guy knew exactly what he was doing too. What a scum bag move. Adios AT&T

I've been with AT&T for 10 years now. Went to this store…read morelast week (November 2021). I bought out right 3 iPhone 13s. My previous monthly bills were always $198.79 (total with tax) for 4 lines unlimited everything. I also specifically said that I just want to keep my current plan as is. Now it is $235.40 unlimited starter (this is the lowest plan of the 3 AT&T is offering) They switched my plan added few more things that I don't need (HBO, insurance, ...) I wanted to switch back and they said they can't because the old plan was not available. Spent several hours with AT&T customer support both by phone and by chat. Experienced such poor service support. I've checked with T-Mobile and the total monthly charge with tax for 4 lines unlimited and better features (free Netflix, hotspot...) for $180. So shop around. Will switch to a different carrier as soon as I can.

This is the first time I ever went to an AT&T store, I have been a T-mobile customer for years, but…read moreI had multiple bad experiences with their service and their store (went there just before I came here!) and was ready for change. My family and I went into the store and were immediately greeted with a handshake from the manager, Chris, good guy. We had very specific questions and I'm a demanding customer and the representative, Manny, who assisted my family was able to answer all of our questions in detail and was patient and courteous. We weren't ready to make the jump yet so we left to think about it. We were back in the store two hours later, we took them up on one of their awesome family plan deals they just announced. My parents both got their first starter phones, I chose to buy mine online for less from Ebay and am waiting to receive it, but so far AT&T service has been reliable on my T-mobile LG G2. Anyways, the representative, also named Chris, that helped us the second time was knowledgeable, friendly and Insanely patient with my mother and I. I couldn't thank them enough for their professionalism and patience. We are happy with our new phones and plan and are looking forward to the service. I want to point out that I was able to remember the employees names in the store because my experience was so positive at this location.

Recently upgraded my wife's phone and Dan at the store was very helpful. We had the phone…read moredelivered and set up but later found out the billing was incorrect. I went back to review what was supposed to be done with Dan and he said he would take care of it. Next month billing still incorrect. We exchanged emails and I was again assured it would be fixed. Now several months later it is still wrong, when I email Dan I get no responses and now we can not get the insurance on the phone we were supposed to have and are still be billed incorrectly. I will not go to this location ever again and will look to change providers.

kiosk outside Ann Taylor charged 290$ to replace a phone screen and less than 24 hours later my…read moretouch screen is unresponsive (yes, I took the screen protector off) and now I will have to pay 379$ to get it fixed at Apple. The guy at the kiosk pressured me for cash and so insisted on paying with a credit card but he wouldn't give me a receipt.

Well, in a time of need, they were there for me when I needed to change some settings on my phone,…read morebut now I recently had a pair of fourth generation AirPods that I had to replace and the lady that was very nice about it, but she never taught me how to pair them and now they're still go unpaired. What did you now I have no idea because guess what I go. I have to take Uber or Lyft to get there and Best Buy cannot handle any of my questions comes down to Apple products and you're just out of the way.

I want to share my recent experience with the iPhone 16e purchase and the trade-in program at this…read morestore. When I first visited, I was just browsing phones, but a representative informed me about the trade-in program. I was told I could get $210 for my iPhone 12 Pro if I traded it in within two weeks after they assessed my phone. This information played a significant role in my decision to buy the new phone. However, when I returned today with my iPhone 12 Pro, I was shocked to learn it had a trade-in value of $0. This was incredibly disappointing, especially since I had been assured of the $210 value during my earlier visit. Had I known about this discrepancy, I wouldn't have gone ahead with the iPhone 16e purchase. I believe it's crucial for customers to receive accurate information rather than misleading figures to drive sales. I'm really frustrated by this situation and would appreciate any assistance in resolving this issue. I was told this store would respond if I emailed and after 3 emails I have not heard a word from them

Excellent, professional and friendly with speedy service. Moni and Raju were extremely helpful by…read moreremoving the broken sim card tray part that was still inside my phone. It was removed efficiently and on-the-spot. I highly recommend this phone repair service.

Guy overcharges for a simple screen protector replacement and did not do a perfect job. Was always…read moreinterested in getting to the next customer instead of finishing one job first. Will go elsewhere next time I scratch my phone.

Samsung support specifically directed me to this location in Natick, MA, which is why this…read moreexperience was so disappointing. I understand service centers have policies, and I wasn't trying to argue or ask for special treatment. When I walked in the store tonight it was empty and I hear a "I'll be right with you" yelled from behind a wall. When the technician walked out and asked what they could do for me I replied with a sad smile and a "I hope you can help" and went on with my story. As I was trying to explain, they interrupted and asked me to remove my phone from its case, and took it without explanation. As soon as they noticed a very small cosmetic scratch on the frame -- unrelated to the software boot issue -- they cut me off mid-sentence and stopped listening. The phone (which is 2 months old) was handed back to me with "it's out of warranty," with no other explanation. I tried to continue the description of the issue, as it was a known software issue with the phone. They insisted that a minor cosmetic scratch voided the warranty. I questioned it and they said they would check with the manager. Went behind a wall for less than 2 minutes and returned and said they wouldn't help, I could try mailing it to Samsung. The manager did not come out to address me personally. This was especially frustrating because Samsung later confirmed the device was still eligible for warranty service for this issue. I can accept a "no," but the lack of basic communication and empathy made an already stressful situation worse.

Very frustrating experience here. Brought an ipad that wasn't charging. They convinced me to…read morepurchase a monthly plan with Asurion, as it would be the best deal for fixing it. Picked up the ipad and they assured me it was fixed and would charge. Got it home and it did not charge at all. Brought it back and they said it was actually a different problem (without really acknowledging they'd previously told me - falsely - that they'd fixed it). Went to pick it up for the second time and they said it would be too expensive to fix and I should call Asurion, file a claim and most likely they'd replace the device for me. Called Asurion who of course had no interest in helping me. So I spent 2 round trips to the store, lots of time on the phone and money on a monthly plan, without actually getting anything fixed.

Mobile and Internet, who are the experts when it comes to Verizon every time I go to someone that…read morecalls herself an expert there were no answers to any of my questions I had issues right from the start because I was moving from one network to the other, thinking, it was a better network to move to wife from the beginning they were one there was an issue because I had the Internet service up on a different telephone number that I already had on the telephone number and then when it changed, no one gave me the right answers on how to change it and then it was set up on two different email addresses my Mobile and my Internet, so I got no real answers at any point at this time now they're sending me threatening letters in the mail demanding me to return the equipment. How wrong is when I don't even have a car and nothing was ever set up right from the start. It was only a bunch of hell right from the start. I had too many problems with you people unsatisfied 100% who are the real experts when it cost to be an expert 100% nobody nobody really has the answers.

Today was the second day in a few months I've had a solicitor come by trying to get me to sign up…read morefor Fios. I have two clearly posted No Soliciting signs that were ignored even after I pointed them out. My dogs do not appreciate some stranger opening the screen door to knock and then just standing there. Even if I wanted to sign up for Fios this behavior would easily change my mind.