Upgraded our phones. My wife's phone is an iPhone13 Pro Max. Right away, the phone won't charge. I've been on the phone for over 3 hours, trying to get this taken care of. AT&T sent me to Apple twice and cold transferred me to a nonworking extension once. In the first Apple call, he wanted me to pay shipping and give a credit card to hold before sending me out another. The second Apple call finally set up a callback later to check some settings. AT&T said Apple should take care of this and Apple said this is AT&T's issuer to deal with. Nobody is doing anything. read more