I've been going to the ATT store on Noble Blvd in Carlisle…read morefor years, maybe decades, for cell phones for me, my spouse, our son, and our daughter. We used to see Stacey Zechman; he was extremely helpful and It was good to see a familiar face. I think he had groupies, and I was one of them. Quite awhile ago he disappeared, whether he retired or moved on to better opportunities I don't know. Anyway in '25 tihngs went kind of downhill. No Stacey and none of the other familiar faces. Let's see...I uppgraded my iPhone 6 to a 12 pro max, then the 12 to a 16. On one of these upgrades Abdull said I would get a credit of $xxx (a high amount) but I had nothing in writing, I went back to get written verification of the trade in amount and Ishmael (I think) said "how does $yyy (higher) sound?" He gave me a printout and circled that number on it; I didn't look at the fine print till later, when I noticed that the trade in value could be "UP TO $yyy". Oops. I think Abdull and Ishmael have moved on. My year-old 16 pro max wouldn't take a charge, and i visited the ATT store to see if they could replace the battery, no, but DeQuan found the problem so I traded the 16 in on a new 17 pro max. Technical issue with the new 17pm; I fussed around with it for hours and called Apple; no help. I. went into the store; Bryan fixed it in three seconds. Then he showed me what he had done in case the problem reappeared (which it did). OK, so on my recent visits: DeQuan fixed or told ne how to deal with a few minor issues, Mai (I think) helped me with something, and now I have confidence in Bryan, DeQuan, and Mai. five stars all around!

I want to give a great big shout out thank you to Cody form the Carlisle AT&T store. Last Friday I…read moretook my 81 year old mother who suffers from mild dementia into the store to upgrade her Iphone 7 to the Iphone SE (need that button!) and he was patient, kind and funny to work with. He took time to answer all her questions, no matter how many times she asked them and related to her on a personable level by sharing stories about his dogs and listening to stories about her dog. Thank you for the human touch Cody, please never lose that and you will go far in this world! You are awesome! Andrea

I was serviced by a customer rep by the name of Juan. He was very informative and helpful, and was…read moreable to help satisfy my phone needs. Although he was having a slight problem with his system at the time of my visit, he was able to quickly bring a resolution to that and get me in and out swiftly. He absolutely made my experience memorable. He upsold products which for me as a customer is a very important detail and because of which I actually bought the item that he was offering. I'm so used to going into retailers and not having a welcoming experience so this was a pleasant change to what I'm used too.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Mechanicsburg store today.

I recently cancelled all of my Verizon services, Wireless and Fios due to overpricing. I was sent…read moreto this store by the Verizon representative who processed my cancellation to return the Fios equipment because it is a "Corporate Store". When I got there before I even opened my mouth, I guess they saw the equipment in the bag. A little bug eyed Manager said we do not take it here "this is a wireless store". He would not look at the email from Verizon with the return instructions and locations. I was very upset and may have said a couple of words i should not have. He threatened to call the cops on me if I did not leave. This is a terrible store with terrible customer service and a inadequate Manager. If you dont believe me look at all of the "1" rated reviews. DO NOT DO BUSINESS AT THIS STORE.

Steve is very knowledgeable and very helpful. I recommend him highly. He truly a geek's geek.read more

Do not shop at the Enola store. I switched to a senior plan to save money. I was told that i…read morewould get 3 free luggage trackers for switching. When I got my bill I called customer service to inform of the billing mistake. There is a monthly bill for the trackers and the only way to get the charge off your bill is to return the trackers. I was told to take the trackers back to the store. The staff remembered me getting the trackers for free. The new manager told me the fee to return them would be $20.00 each. The manager refused to take then back unless I paid $60.00. I now have to write a letter to corp. and give details. The store would not give me the name of the district manager and told me to get out of his store. When I called 611 customer service to speak to a district manager They were helpful but no phone # or email address. You have to write a letter or fax the information to resolve the issue. Stay away from this store .

Friendly and knowledgeable staff! Went there for an upgrade yesterday and was very satisfied with…read moretheir down to earth and lay back attitude. I felt like I was hanging out rather than getting into another cellphone. Tyler was very courteous and professional. I have a T-Mobile store a lot closer to my place but will totally drive the extra miles to this location for any future needs.

They allowed Verizon to schedule an appointment for a warranty fix, and when we arrived at the…read morescheduled time they were closed. Very disappointing to drive 30 minutes only to find a closed sign on the door.

If I could give a zero I would. Replace the battery in my piece of crap Pixel. So simple a 5…read moreyear old could do it. But not these guys. 4 hours is stupid

Jen was absolutely incredible. By far the best Mobile Expert we've ever had. Our regular and…read moreBusiness accounts have been messed up for years, and for years I've been dreading and avoiding trying to fix them. I did try at a couple other stores and I always got the same answer once they found out what I needed to do to fix everything....."you better just keep things how they are" they basically didn't want to tackle it. We also had a line on our normal account that my dad was being charged for and didn't know it for almost 3 years, we tried getting it taken off the account at other stores and they always gave us the run around as to way they can't. ..... Enter Jen... one Saturday morning we decided it was time to upgrade our phones (after 6 years) and finally try and take care of the problems with the normal account, Business account, and that extra line. We showed up at this tmobile store and waited for them to open on Saturday morning, we were the first ones through the door and Jen greeted us. I told her we have a complicated situation we wanted to finally fix, I told her everything that was wrong and needed done....she basically smiled and laughed and said that it was no problem and she would fix it all....and she did, very quickly. This was by far the best cell phone experience any of us have ever had, and now we never want her to go to anyone else. Jen is amazing at her job, and is an amazing person as well. We left there with a better account for my dad, with that extra line taken off, the correct lines moved onto the business account, 3 new phones, plus we got to take our old phones with us for 30 days just to make sure everything transferred correctly and we got absolutely everything we needed out of our old phones. Thank you Jen. You are awesome.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

We went in with the intention of upgrading our IPhones! Chandler did an excellent job of helping…read moreus decided which phones were best for us to upgrade too! He was really patient and answered all of our questions and insuring us we got the best upgrade for our money! We are definitely looking forward to getting the most out of our new iPhones 17 Pros.

When i checked in I was asked after 10 minutes my reason for coming in. Told them exactly what I…read morewanted (New phone and tablet deal) even down to the exact phone I wanted. Was told I would have to wait and then they didn't even look at me again for 1:40. Only then did they tell me they didn't have that phone in stock and tried to upsell me to a phone that was 3 times the monthly payment, when I said no I was told I was out of luck then. Complete waste of my time. I WILL NEVER SET FOOT IN THAT STORE AGAIN!!!!!

Had my computer die on me and I had many personal files on the hard drive that needed transferred…read moreto a new external drive. Quoted price was excellent (compared to G Squad) and they had it done the same afternoon! End result was excellent with great friendly service at more than fair price! Running new computer with two hard drives and loving it! Highly recommend these folks!

Multiple electronic devices repaired by their electric wizard. A great repair job and experience…read moreevery time.

BEWARE CONSUMERS - I only gave this Verizon Wireless AUTHORIZED dealer a one star because giving…read moreZERO stars was not an option! I was swindled into a phone and a tablet "that would only increase your total monthly bill by $11 a month". This didn't make sense so I took the contract to a CORPORATE Verizon store (there is one on Carlisle Pike) and was told my bill would increase by $65 a month. I took the phone and tablet back to the mall dealer and after all the restocking fees and charges I only received 8% of what I paid returned to me- yes, I walked away with only $21 after everything was said and done. The manager defended his employee and added he was "being nice" by not charging me more for returning the items. I then went to the CORPORATE Verizon store and did my business there. And let's face it, cellular service is a rip-off anyway, but only deal with a CORPORATE office.

The WORST customer service. They only care about their commission, not about you as a customer…read more They don t have any sympathies in how many times you ve had to replace phones through them. As a customer for almost 8 years, it is appalling that they are so callous and have nothing to say about the crappy phones they sell.