We went in with the intention of upgrading our IPhones! Chandler did an excellent job of helping…read moreus decided which phones were best for us to upgrade too! He was really patient and answered all of our questions and insuring us we got the best upgrade for our money! We are definitely looking forward to getting the most out of our new iPhones 17 Pros.

When i checked in I was asked after 10 minutes my reason for coming in. Told them exactly what I…read morewanted (New phone and tablet deal) even down to the exact phone I wanted. Was told I would have to wait and then they didn't even look at me again for 1:40. Only then did they tell me they didn't have that phone in stock and tried to upsell me to a phone that was 3 times the monthly payment, when I said no I was told I was out of luck then. Complete waste of my time. I WILL NEVER SET FOOT IN THAT STORE AGAIN!!!!!

I'm sorry but the representative did not help set up me set up my iCloud and it's been more than a…read moremonth that I can't access my account. He was also acted as if he wanted to be anywhere but there which I understand but this has cost me hours of time trying to access my account if he had at least tried and worried less of what was going on with basketball. Once it's locked it takes weeks and no human can help speed up this time at Apple. I wish he just tried a different approach for a five minute (at most) fix It's a shame because last time I was there the representative went above and beyond. the shop itself is nice but I was very disappointed in the quality of help I received from my previous interaction

I don't have any real complaints. Stopped in to get my mum a phone (new service) and we were…read moreattended to right away. The rep got us setup and we were on our way fairly fast. I'm not an ATT customer although my mum now is I def would consider ATT.

Store opens at 10A, and I just stood outside with a group of other customers waiting for doors to…read morebe unlocked by the employee inside...after knocking, calling the store, and waiting another twenty minutes outside, we were forced to leave and find ourselves a different store location. Now I'm currently waiting for 45 minutes to have my screen protector replacement ("lifetime, free...but not free") in the Jonestown Rd. location while employees just politic with each other and only one is helping customers. I've never been one to review things, especially negatively.... But GET YOUR BILLION DOLLAR BUSINESS TOGETHER, AT&T. Terrible service. Always. (And I've had other providers previously, they all have their issues...but I have never been more disappointed for sticking with the proverbial Devil I Know.)

Ronyay was super kind and helpful. We had a few questions coming in and he was very insightful!read more

We came in here with a ton of questions, regarding my husbands phone. We had originally had my…read morehusband's phone set up at their Carlisle location. We had billing concerns, and it turned out that the Carlisle location did not set his phone up properly with the discounts. He was paying $150.00. We came into this location, and Eddie corrected it. He made sure my husbands state discount was applied. Our bill went down to $45.00 a month!! Supposedly this is their main location in the area. If you're having concerns with your device, stop by this location.

Noah was very helpful and very patient He helped me with…read moreeverything I need and didn't push any sales on me as I'm just a kind old lady seeking help

My wife and I shared a grandfathered data plan with my mom until she died. My mom didn't write down…read moreher AT&T password or passcode, so whether my wife and I were going to stay with AT&T or switch, the only way to do it was to go the local AT&T store to transfer our lines to an account in my name. When I went there, they told me we weren't allowed to keep the grandfathered data plan and would have to switch to unlimited. My wife and I use very little data, so I knew at that moment we'd have to switch carriers to get a fair price for the service we need. I set up autopay and paperless billing with AT&T before I left the store that day. 3 days later I ported our numbers to another carrier, and 2 days after that I received our final AT&T bill. I didn't know until I received this bill that AT&T doesn't prorate final bills. In addition to charging us an entire month for only 3 days of service, they also took away the $10 per line discount we should have received for setting up autopay and paperless because I canceled our service before the bill was generated. I tried multiple times on the phone and in online chat to make my case to customer service that we were unfairly overcharged. Even if I had conceded I was at fault for not knowing they don't prorate, they at least should have reinstated the autopay discount when I explained our situation and the reason we canceled our service. Every representative I spoke to gave the same answer: there was nothing they could do unless I reactivated our service. Doing so would have made no sense because my wife and I aren't big data users. I will absolutely never be an AT&T customer again. They showed no mercy to a grieving family and made us pay $160.32 on our way out the door for only 3 days of service on 2 lines.

Very poor customer service. Young man at like he did not want to wait on me, because I wanted a…read moreflip phone for my mother. I asked questions and he acted like he did not know the product because I bought a prepaid plan, not a monthly plan. Or a expense smart phone. Was not told about return policy when I ask can I return it. Took phone back the next day to my money back and was told a $55.00 restocking fee. I question that, store manager was not nice and trying to get smart with me. A very poor train manager and does not know what customer service is. Left there with poor option of that company. Will not do any busyness with them again. This is not how business should work. Lack of proper care for there customers and this company seems to only care about money. Sad what AT&T became.

I would never use this location. Gentleman was too busy eating and not even willing to help. He…read moresaid that you need to call corporate. He didn't even offer to look up my account see what type of insurance I had to see if he could help. Awful customer service.

Great service I will continue to be here on the regular, they wore there masks at all times, they…read moremade good conversation, showed me a couple good food spots around this area since I'm new so thank you AT&T!!!

This by far has been the worst AT&T customer service experience I have ever received…read more The employees are extremely unprofessional and rude. 4employees were discussing getting high and doing drugs and cursing very loudly during my checkout experience. As a woman just trying to purchase a phone for my daughter, I feel so very uncomfortable with the employees in this store. Unfortunately, we were the only customers in the store - our associate was watching sports and laughing with his coworkers all while "helping" us out. He did not explain my options. He did not even tell us his name. He was very rude and his manager seemed to except and perpetuate the behavior of the employees. This experience has made me reconsider renewing my contract with AT&T. I know that AT&T as a company will likely not care about this experience however I advise all of you to drive to a different location and do not come to this store.

Came In to have my phone transferred to an iPhone....have been waiting over an hour and have not…read moreeven be seen yet. The workers are showing zero sense of urgency and don't seem to care how long customers wait. Will never come back to this store.

Been using them for email hosting for years ,but it appears if they have no fail-over servers or…read moregenerators ,so no mail during a black out

Before having CTI Networks design my new company website and tracking my business web traffic our…read morephone never rang because someone saw us on Google. We are now receiving 3-4 call per week. Phil and Evan do a great job every step of the way and always have time for me and my company. Best business decision I've made in a while!

I was serviced by a customer rep by the name of Juan. He was very informative and helpful, and was…read moreable to help satisfy my phone needs. Although he was having a slight problem with his system at the time of my visit, he was able to quickly bring a resolution to that and get me in and out swiftly. He absolutely made my experience memorable. He upsold products which for me as a customer is a very important detail and because of which I actually bought the item that he was offering. I'm so used to going into retailers and not having a welcoming experience so this was a pleasant change to what I'm used too.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Mechanicsburg store today.