Everyone in this store was so kind, helpful and fast working. Taylor was helping me with a phone issue and he did the best he could to help. I also had my three young children two 7 year olds and a 5 year old and they let them play on the phones. One gentleman was kind enough to hook up the games for them, he was very interactive keeping them entertained for a short moment when he didn't have a customer. He was even so kind that he went out of his way asking if the kids needed any water or anything because it was a long time we were waiting for the phone fix. I would definitely come back to this location. read more

This review is specifically for the excellent customer service I received from Dave L. in the store on Jonestown road in between the Starbucks and Old Navy. I'm a single mom working full time, gave my daughter a new phone for Christmas and she cracked the brand new screen protector 3 days later. I dreaded going to the store right after Christmas on my lunch break. When I walked in Dave and the only other nice person working with him were slammed with a line of people. He could see it all over my face I was in a hurry when he looked up and remembered me from a few days ago. He quickly asked the issue and explained to the store of people waiting he was going to handle mine because he could multi-task with other customers while replacing the screen and he already knew what everyone else was there for that required more of his attention. He then proceeded to replace our screen while helping 2 other customers with their phones at the same time and also his coworker. Had he not done that I was looking at an hour wait and would have needed to come back another time which would have been irritating. I appreciate Dave's customer service, he literally was able to work with 4 people simultaneously while keeping the store crowd informed of status updates so they had an idea of how much longer and kept their frustrations down. I'm not sure what you are paying Dave but I am sure its not enough! read more