I was sent here by Samsung to get my glitching screen looked at. I was in the building for no more…read morethan 3 minutes altogether and a minute of that was spent waiting for someone to come to the front. First off, even after looking at the phone and telling me that's Samsung, I would not warranty. The phone because of the so-called devastating damage to the phone. There was no a the remedy offered as far to look at the phone and tell me what's wrong with it. And how much it would cost? To get it fixed. There was no other options offered to me. It seemed as if the guy was more worried to get me out of the store so he could get back to doing whatever he was doing in the back. Pretty lame customer service, if you ask me. Whenever the guy finally came up front i explained to him that I was sent here by Samsung to have them. Look at my glitching phone front screen am I two months old, samsung Z Fold 6. He asked me to take my phone, protect her. Off the phone so he can inspect the phone. The guy literally looks at my phone and within 30 seconds. He says, oh man, your phone is severely damaged. Which clearly is simply cosmetic on this shaft of the phone. He made it as if the phone was completely destroyed and it can no longer be under warranty. But when you look at the pictures, you can clearly see that is cosmetic scratches on the phone. No damage to the front screen, no damage to the main screen and no major dents in the phone. It seemed as if the guy wanted me to hurry up and exit the building as if I was interrupting whatever he was doing, that was causing him not to be at the front desk.When I first arrived into the building. Needless to say, this is not over. I'm gonna take this to Samsung. And they're gonna look at the situation and get this taken care of but I would not send anyone to this business.. And on top of that, when I was leaving, I guess he calls himself being i'm sarcastic by telling me to have a great remaining the rest of my day. I kept my cool and my composure, and I just left without saying anything, .

Your diagnostic fee (per the receipt) was $25.00. I was told that this amount would be applied to…read moreany repairs should I choose to follow through with them. Come to find out: The fee jumped to $75.00 and WAS NOT applied to the repair (replacement power adapter). Also--Amazon sells this part for $25, you charged me $45 in addition to the bait and switch price jump to $75.00. MAJOR FAILURE.

Since then I've been back for other devices and the current employees are trained well and very…read morehelpful. Two thumbs up.

Came here with my family to check the latest phone! We are a Pixel family but never been in the…read morestore. Staff was friendly and ready for our questions. We usually buy online but wanted to get to feel and see the phone before making our decision. Loved how clean the store was and how they were friendly with our kiddo too.

This post isn't about a specific location, but about the service. There isn't a Consumer Cell (CC)…read morestore near me. We recently switched 3 lines from other carriers. Diamond from CC answered the call & was extremely patient and helpful. It took extended time to obtain the Port out PIN from 2 separate carriers. She was very caring & professional. Plus, if you purchase a SIM card from Walmart/Target, you get a $10 bill credit off your first bill. They have several plans, the devices are usually more affordable & the service is unbeatable! AARP discount too. Thank you Consumer Cellular for rescuing me from another carrier! I WOULD recommend CC

Switched over three lines from AT&T. Couldn't be more pleased about going to Consumer Cellular…read more They are very helpful and their call centers are located in the United States.

I kept breaking my screen on my I phone due to having my service pistol on my hip . The barrel kept…read morepressing against the screen when I'm in the car , anyway went into the shop and they can literally replace your screen in 10 mins! Also there super helpful, outgoing, and they stay open later then expected. Honestly they have my business from now on

Good customer service. I had a broken screen on my pixel 2 phone. The rep ordered a new one right…read moreaway and installed it as soon as it came. I even got a lender phone to use while mine was being fixed. The phone works perfectly now. Good as new.

If I could give iTech 10 stars I would. Note: THIS IS NOT A PAID OR SOLICITED review…read more A bit of background... I've been having issues with my Samsung phone where the phone will be fully charged and less than 4 hours later, while only on standby, be totally dead. On Saturday, I took the phone to The Best Buy (I originally purchased the device at a Best Buy) in Round Rock, which is the only one of their stores in the Austin area that services the device. The "technician" tested my device and said the battery was fine and they couldn't replace it because it past their "thorough test". Not one to take things at face value, I went over to iTech in the Domain. The technician was knowledgeable and pleasant and agreed there was something up with the phone. He opened up the device (with me standing there) and to both of our surprise the battery was swollen to twice it's correct size and ready to explode. Remember all those people who couldn't get on airplanes last year because their Galaxy Note 7's were ticking time bombs?...yeah like that! New battery installed and I've had zero issues with it since. Apparently, Best Buy's rigorous test was to ask "is it a battery?" and if the answer is "yes" it passes. I will NEVER give Best Buy my business again. Not only did they fail to correctly diagnose the issue with my device but they let me walk out the door with a device that could have caused physical harm or fire damage. (and yes, I'll be leaving them a review also.) So, in short, bring your device to iTech in the domain with the confidence that it's in good hands. Best Buy....I hope Amazon puts you out of business.

My second time using this business. They're incredibly honest here, reasonably priced compared to…read morenearby competitors and quick!

I came into the store with 2 boostmobile iPhones that had been migrated over from VirginMobile…read more They needed to have their SIM cards changed to make the phones compatible with the boostmobile expanded network. Elvira, the store manager, knew exactly what to do and in a matter of minutes had both phones upgraded to work on the new network. Thanks so much for the great customer service.

This review is more about the manager than the business itself. Boost is a pre-paid phone service…read moreprovider that also sells phones. Buying a cell phone is about as much fun as a root canal, but Lupe (her "official name" is Tejada) goes out of her way to help out the customer. I was there to buy an iPhone on a promotion, and had all my info ready. However, there was a "glitch" in porting the number and Lupe did some creative "persuasion" to get them to push it through. While I waited to get the number transferred, another customer came in, but did not bring his required account number, pin number, etc. Lupe did an amazing job of getting this info from his previous carrier (again, using some "creative" skills!) and helped him get the promo code for a better deal than he originally came in the store to get (actually, the deal I was getting). Not many store personnel would be so thoughtful as to give the customer a better deal. To be honest, the decor and "waiting room" stools left much to be desired, but when I mentioned the hard metal stools, Lupe went into the office to get me a nice padded folding chair. THAT is my idea of real customer service!!!

Just can't say enough about how great work they do…read more Fast ! Friendly and talked about books for like 30 mins !!! Which yes is the greatest experience to have now a daze while yes I was there to fix a device being able to drop it off and just talk about books was exactly what I needed And again amazing work on my phone like brand new with my phone insurance totally free ! Enjoy

They walked me through every single step which was not just out of the ordinary but also helped a…read moretech challenged person like me be relieved that when your cellphone doesn't work they are here to help! I came from TMobile and ended up needing my screen changed. This was the nearest place I could claim insurance for it and had the same day fix! They even stayed in the shop longer to wait for me as I messed up the apple pw I should have a memory for but do not. Highly recommended!! Very professional, kind and efficient store to get your cellphone repaired or fixed.

I loooove this place! First off the best thing they do is clean out the charger port of your phone…read morefor free so it can hold a charger cable well after it gets fuzz and dirt build up after a while! THAT in and of itself makes me love them cause an iPhone repair charges for that. But I've also been replacing the battery in my manual Fossil wristwatch for 16 years and I only paid around $20 once for a lifetime replacement membership for the life of this watch. They are also always very friendly and have other obscure batteries and lightbulbs when you need them.

For the store on Brodie Lane: 5 stars. I brought in a 25 year-old toy (with 25 year-old…read morebatteries). The technician carefully removed the little door to the battery compartment, which is extremely small, and then carefully removed the batteries, which were nearly cemented in place. It took several minutes but he got the old batteries out, installed the new ones, and the toy now works like new. Thank you!