After an exhausting and frustrating experience with trying to get my phone switched from Verizon to…read moreT-Mobile I was able to talk with Adam, the manager. He explained that my current phone was not compatible with the T-Mobile system, that's after being told by 2 other employees at the store it was, he offered me a completely new phone on the house. He got the phone set up and working in a flash. He really turned my unsatisfactory experience into a most favorable one. I really doubt that I'd have gotten that top notch customer service for Verizon. Thanks Adam!

Anthony the store manager has given me a fake name, denied to tell me when he will be in store to…read moreresolve my issue, denied me a return before the 30 day policy and than said it got ordered and fixed it and NEVER ordered the phone and went on Vacation! After saying he would follow up in 2-3 days!? If I didn't defend myself I would have been harassed and forced by Anthony deliberately trying to make it so I am past the 30 day return. I am now returning the phone to the same store tomorrow after getting it fixed in 30 min with customer care regardless if after 30 days. Do not come to this store. Anthony is of poor character and ethics. I myself used to work for Victra before I was an ops manager. I would never treat customers like this! I'm going back to verizon! Better service and better network. Austin was a great help letting me know Anthony's schedule and giving me his business card. I've already gotten it confirmed and taken care of by customer care let's see if he keeps trying to say I can't return my phone that they downgraded me from 1TB to 200gb. I encourage everyone to steer far and clear from this store.

Would give 0 if I could. Incompetent. Bad management. So far 3 trips and 5 hours wasted just…read moretrying to get a new phone. Store not kept clean. Displays not turned on and consultants that know very little about the phones they sell. Manager doesn't keep appointments and apparently everyone makes their own hours. There's a reason it's empty all the time. Do yourself a favor and drive further.

the store is fine,however t mobile customer service is the worst.returned internet modem 4 months…read moreago and they are still billnig me for non returned equipment that they confirmed they received it.

As a longtime customer when visiting the retail location I expect better service…read more The man was funky and disheveled looking. He appeared to have little to zero interest in helping me even though I have insurance he refused to help me unless i wanted to purchase another phone. All i wanted was for my volume to work. He insisted that it had to be replaced with no real explanation.

They are CROOKS I tried to change companies They were not good to deal with They LOCKED my…read morephone up for over a week Refused to release it and after they finally did They had the nerve to charge me 3 additional charges NOT authorized by me. I have not bee able to get it removed I wet to the location on 355 in Frederick Was basically told they can do nothing and when I tried calling Customer Service told the same. Terrible company to deal with. They charged me additional charges eve after I cancelled my account. BEWARE Beware Beware s and that is a Company owned location. When I first signed up with them on the phone I was given to a person NOt in the US He added 3 additional numbers to my account that I did not authorize that took me 5 months to get removed as well as the charges. BEWARE BEWARE BEWARE Terrible company to deal with!!!!!!!!

So last night at about 7:30pm i decided i was going to get my boyfriend a new cellophone while he…read morewas working and it would be a surprise. i made a phone call to the kiosk and a gentlemen handled everythign i needed. he was very polite and friendly and was very accomidating given that i arrived about a half hour before they were supposed to close. I felt bad and did not want to keep him there past the time they closed. But he was very nice and did not seemed bothered. he got me the phone i wanted and everything was perectly set up when i left at 9:03 great customer service skills!

Dr Jaffee is one of the most caring physicians I have ever encountered. He is direct and attentive…read moreto your problem and seeks the most optimum solution to your treatment. Office staff also helpful and respectful.

Comcast cable Company is terrible, horrible, all the customer representatives, managers are liars…read more I talked to a billing manager to pay my bill over the phone. On the phone calls that was made for the past two days each customer service representatives, and managers lied on a recorded phone about my bill each time. All them treated me unprofessional, nasty, and horrible each time. In each phone I was given false information about my bill. In which, Comcast cable has very expensive price bundle that people cannot afford at all. I DO NOT RECOMMEND COMCAST CABLE TO ANYONE AT ALL! Especially, not yo my family, friends, and the American people. The Comcast Company is TERRIBLE! Please do not have sign at all to Comcast cable. If you do have Comcast Company look for another inexpensive company and truthful people that work for that company. Comcast Cable Company rating is 0 not enough 1 rating.

In July of 2019, we moved to Baltimore's Federal Hill area. This was my first experience with inner…read morecity living and I truly loved it. One of the necessities of city living, is having some type of security system for your home. I researched several companies and decided upon a highly recommended one, in First Security. First we met the sales representative, Jeremy, who was quite knowledgable about his competition and of course his company. He shared the differences First Security offered and every one of his points of contention were quite valid. I believed his straight forwardness and honest approach and agreed to utilize their services. Now the installation. Larry Conner was their man. This man had so much knowledge about his company, the alarm company they work with and every little detail one could ever ask for. He had the entire system set up in about an hour and completely covered every detail of their system. I was totally able to turn off, or turn on any part of their alarm from anywhere in the world. That was truly a feature we just loved. In early December we returned to our home, to find we had no heat in the upstairs of our home. Since the entire heating system had just been installed, we were totally baffled why this was happening. Was it our alarm installation? Did the installation effect the heating system? We called Larry to discuss the situation. He agreed to come back to the house to check out his installation and to be sure it wasn't caused by him. In an extremely professional manner, Larry explained why it couldn't be caused by the new security installation. He was so concerned that we didn't have heat, he called us at least 4-5 times during the week to see if we found the cause. That was far beyond his job description, but we truly appreciated his concern. We finally discovered by an electrician, that the wiring for our upstairs heating system was done incorrectly and the original gentleman who installed it, came back to repair the problem. Everything ended well, but we were totally taken back by the concern of First Security, We strongly recommend using their services. Totally first class in every way.

I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.