I would like to publicly recognize Jayson at the Verizon Coulmbus Ohio store(s), on Hamilton Rd…read more and Stoneridge. I've been with Verizon for over twenty years and have never received the high quality service I received from this young man. He worked with me and took care of other customers at the same time. Usually, it's been my experience that after the sale is complete, customer service comes to an abrupt halt. He is patient, knowledgeable, humble and friendly. He helps with technical issues, and explains them in a way I can understand. I would put him in the category as a super-exceptional employee and should be acknowledged. Any business would be fortunate to have him as an employee. Kudos to you, Jayson! You rock!

Another Verizon franchise retailer gone wild (and I don't mean with bikini-clad coeds)!…read more Whatever you do - avoid this store. First of all, it's not a corporate-owned Verizon store. What does this mean to you? Less integrity in regards to customer service issues and a greater chance for customer dissatisfaction, which is exactly what happened to me. If you never received your high school degree and want to manage your own retail store, I'm sure the owners of this franchise will be more than happy to hire you without an interview apparently. Why do I say this? The manager on duty when I visited this store appeared to have recently had a lobotomy (or something similar to it). He didn't know anything about anything. Constantly on the phone with other stores to find the answers to customers' questions, this manager was in serious need of some real training. I actually felt sorry for him. Maybe he's more proficient now, but he wasn't then and that's a true reflection of the leadership involved with this store. Finally, I don't even know why one would bother walking into this closet-sized store. It's too small to provide the selection one deserves when patronizing Verizon. Compared to the corporate-owned stores, this one doesn't even come close. Why bother? Sorry Verizon. There's always a few bad apples in every bushel and this is one of them. Good luck.

Had an excellent experience and Chad did a great job helping me out. Chase was so kind and…read moregenuinely nice to talk to.

UPDATE 8/14/23 - so as you'll see below, the business manager from cellular sales answered below…read moreasking me to email him at that email. But I already sent the email last night based on seeing that email in other responses, and he hasn't answered. So I question if All his responses below are just BS to try to make it look like they care about their customers. Let's see if he responds to my email requesting the $200 back. ------ Came into this Verizon Authorized Retailer Store today to upgrade my wife's phone and sales rep Alpha told me the trade-in value on her current phone was $220 with keeping our same data plan - the 2GB data plan. We had a very long conversation comparing my grandfathered 2GB data plan versus the lowest unlimited plan, and it would have been $56 more per month than my current plan. So it was very clear we were staying on our same 2GB data plan. I asked what promotions we have to upgrade the phone on our current plan, and Alpha said while there aren't any promotions, the trade-in value on the phone was $220. So my wife signed some digital paperwork, Alpha started setting up the new phone and transferring over data, and when it came down to sign the final digital paperwork, he informed us he could only give us $20 for the trade-in phone. We had already been in there for probably an hour and a half and when I asked him to stick by what he told us, by the deal that we made for $220 for the trade-in, he refused, and then he called his manager Brett and Brett refused as well. And then supervisor Melissa and rep Christina at Verizon customer service refuse to honor the deal that Alpha made as well. This isn't the first time this has happened. The Polaris Verizon store previously refused to honor an offer I had in writing. I would not recommend going to this Verizon store because they're going to give you misinformation and then refuse to stand behind the deal that they make with you until you're already far down the line, and then change the deal on you after you've already signed some paperwork. Shame on Alpha, Shame on Brett, and Shame on Verizon overall for failing to stand by the deal Alpha made and for failing to make this situation right with a long time Verizon customer.

employee blatantly lied to me about being able to change my plan when I had already called the day…read morebefore and was told by somebody else at that store that I could. I left and changed it myself on the app with no issues. I had also come in to look into buying a new phone and he basically told me to come back next month for some sort of upgrade discount that doesn't seem to exist seeing that I have a prepaid plan with a device I never bought from them. Youre best to go to a different location or call boost directly if you want correct information or somebody willing to sell you anything.

The boost mobile at this location on weber have thee most awesome people. The customer service has…read morealways been more than exceptional. I drive out of my way and even pass other boost stores just to come here... it all started with a free phone - lov u guys for taking care of my needs and with short wait..big thanks for your kindness. So i just called and it was Will that helped me...

Well, in case you've all been following along at home and wondered how this saga has gone with my…read morephone. I was asked to call Asurion directly after leaving a review. I talked to a woman named Jennifer. I've talked with her no less than five times. She has assured me that she is working on my case she claims she can get no one to respond to her and she's unsure what to do next Jennifer's last statement was today June 19 telling me she would call me back before the end of her workday, which was 6 PM Pacific time. Guess what? I received no call back. My phone is still broken. The screen is not cracked. It's not been resealed correctly. Assure on will not make good on their warranty and Jennifer has not been able to resolve my problem. I was really hoping that I was going to be leaving a review that would tell you they stood behind the work that they did and they were a quality company. Unfortunately two weeks later and there has been no improvement at this point I will be going to Apple getting my phone fixed the right way and I will reach out to others and let them know that this company is not to be trusted. They cannot resolve your problems and by no means, should it take two weeks to resolve my issue when they did not seal the phone correctly for anyone wondering do not use any of these companies and I wish you all the best in repairing your cell phones.

I had a claim for a broken screen and was referred here by my carrier's repair plan. It turned out…read morethey just the screen protector was broken but we needed to change the claim which was proving difficult. I still received excellent service and the fix was fast and free due to the claim. I would definitely come here for any repair needs.

Excellent! TechCraze easily diagnosed my iPhone issue and fixed it in 40 minutes for a very fair…read moreprice. Love TechCraze!

I took my iphone 14 pro on March 30th for screen replacement. They replaced it with a counterfiet…read morescreen and during the replacement they messed up my battery connections. After the screen replacement my phone starts restarting in a non stop loop. I went back and the front desk guy refused to fix the issue. This place needs to be reported to law enforcement.

Had an issue with my phone and needed to come back multiple times. The guy that was working helped…read moreset up my phone repair and then reset it, and he pushed his mealtime back to help me out. Super nice and easy to get help from.

We went into this place to fix a camera and they did an amazing job. It was cheap and fast…read moreservice!!! The young man was very knowledgeable and kind. 10/10

I stopped by this Metro by T-Mobile location on E Hudson Street while looking for a new phone plan,…read moreand the visit turned out to be a really smooth experience. The store itself is easy to find, and once inside the staff were welcoming and quick to offer help. What stood out most was how patiently everything was explained. Instead of rushing through the options, the associate walked me through different plans, phone choices, and pricing so I could actually understand what I was paying for. Metro focuses on prepaid wireless plans with talk, text, and data services, which makes it a convenient option if you want flexibility without a long contract. The setup process was surprisingly quick, and they made sure the phone was fully activated and ready before I left. They also answered a few questions about transferring contacts and managing the account through the app, which was helpful. Overall, it felt like a straightforward and friendly experience. If you're in the Linden area and need a new phone, plan upgrade, or help with service, this Metro by T-Mobile location is definitely worth checking out.

Jordan was great! Customer service was outstanding. Got new phone and adapted my plan to a lower…read morerate. I recommend them highly. ​

My brother has been a Verizon customer for a long time. He purchased a new Google pixel phone here…read morewhich stopped working eight days later. He has tried to get a resolution for three days - he is told there are tickets out requesting service but still has no answers. He also has no working phone which he is paying for. The store is declining a replacement as they "do not want to take a $1,200 loss. " But they have no worries in not fulfilling their part of a contract to ensure my brother has a working phone.