3 good experiences with this Verizon. Had no issue upgrading to a new phone, quick and easy…read more Upgraded to an iPhone SE 2020. Also got a screen protector and case which they applied for me. Then I got AirPods a second visit. Then after a horrible first experience with the battery of my phone; they allowed me to return and exchange my SE 2020 for a 13 mini. Really helpful reps in there who are always nice and go the extra mile lmaooo.

Does anyone work here? There are only 4 customers in the store. I've seen 3 different employees but…read morenever more than 1 at a time in the showroom. They all run down the hall as frequently as possible not to be seen for 15 minutes at a time. After 30 minutes, when the people who arrived before me still hadn't been helped, just left Never a hello, a welcome, a be with you in 30 minutes......no acknowledgement at all. Hey owner, look at your average rating here. You're OK with 2 stars? Do NONE of your employees have ANY concept of not just being personal, but juat even acknowleging my presence????

Replaced my wife's iPad battery in 24 hours. Great friendly service at a fair price. I highly…read morerecommend you check them out if you need a smart device repair. They also my iPhone 7 battery in less than 2 hours. Taking my iPad in for a battery and a screen. Doing both will take extra time but it will be worth it to me since both the screen and Battery on my iPad are busted. Which means I really really busted it Updated on 04/16/2021 They did wonderful job fixing my iPad

This was my first time coming to this place but I'm glad I did. My daughter iPad was having trouble…read morecharging so I wasn't sure if it was a battery issue or charge port issue. The lady was super nice and attentive. We left her iPad for a little bit to see if it was just a charging issue and it seems like I just need a new block with higher charging power. She provided her recommendations and we were on our way. It was super quick and efficient. She seemed very knowledgeable so I would definitely be back for any other electronic issues I'm having.

The gentleman at the Saturn Drive store was very helpful, knowledgeable and efficient. I'll…read morecertainly be back here and will highly recommend them.

Lindsay was amazing. My mom's phone was acting crazy, and she wasn't able to use it with all the…read morepopups continually telling her the memory was full or her phone had been infected, even while trying to look at photos. I did a factory reset and nothing worked. We took it to CPR and Lindsay knew almost immediately what was wrong. She removed 2 innocent looking apps (Adobe reader was one of them) and the phone was as good as new! It saved my mom from buying a new phone, which she was about to do. Thanks Lindsay!

Spencer gave me the best service ever. As long as he is with T-mobile, so am I. He was very…read moreknowledgeable and helpful. As a brand new customer, all I can say is I'm extremely satisfied with my new phone & plan and it's all thanks to Spencer. Grade A employee for sure.

Awful store! Employees don't seem to know what they're doing and the manager, Kayla, is simply a…read morepoor leader. She is as unprofessional as any manager I've ever met and simply doesn't understand customer service. After meeting her, it is easy to understand why the employees are so ill-prepared to take care of customers. Avoid this location.

Amazing Customer Service . Affordable Price Friendly . Very Timely Service…read more Highly Recommend !

As always, good service. Very personable and professional…read morestaff I used the store on Gervais Street thank you

I'm going through a medical situation right now and Porsche was beyond helpful…read more I needed a phone immediately. She got me the best deal on my account and got it hooked up in no time got all my information on there. Everything went smoothly. I could not be happier and I can't say enough Thanks and praise for her.

Wayne is the new manager here and he is amazing he got us a great deal!! If you go in ask for…read morewayne! and they are super military friendly!

I came in Sunday 08/23/2026. Had an issue with my phone not being in service. Ricky figured out…read morewhat the deal was and got me back up an runnin. Preciate you Ricky!

My experience was a great one. I didn't feel pressured and the representative was very nice and…read moreknowledgeable about the product he sold me. He was dressed professionally and I'd be happy to visit this location again. His name was Chris.

Title: Charged Thousands After Cancellation - Documented and Still Unresolved…read more I selected T-Mobile Internet because it was marketed as a reliable alternative to providers like Spectrum, with the flexibility to start and stop service without long-term commitment. Unfortunately, the service did not perform as advertised, and the billing practices that followed have been far worse. From June through October 2025, the service was unreliable: Frequent resets were required Performance was inconsistent It was not suitable for business use Because of this, I canceled service on October 17, 2025. From that point forward, I experienced ongoing issues that remain unresolved: Billing continued every month after cancellation Equipment return instructions were delayed for months Multiple follow-ups produced no resolution In an effort to resolve this properly, I went in person to a T-Mobile store on February 28, 2026. I was explicitly told the account had been fully disconnected. Despite that: I was charged again on March 2, 2026 And again on April 2, 2026 I called again in April and was once again assured: The account is disconnected A refund is being processed Neither has occurred. At this point, I have been charged over $2,600 after canceling service. The most frustrating part is the pattern of interaction: Representatives are consistently polite They acknowledge the issue They promise resolution But no action is taken This creates a situation where the customer is repeatedly reassured while the problem continues unchecked. This is not an isolated billing error. It reflects a systemic breakdown in service cancellation, billing accuracy, and internal accountability. I strongly advise anyone considering T-Mobile Internet to: Document everything Do not rely on verbal assurances Closely monitor billing after cancellation This issue has now been escalated through regulatory channels due to continued billing after confirmed cancellation.

If you are military, avoid this company like the plague. The sales associates downright scammed us…read more- their corporate people confirmed this today. We signed up for international plans and even added a line for our daughter (that we were told was essentially free with promotions towards her phone - otherwise we wouldn't have added her plan). It's been 23 days, we received our first bill and it's TWICE what we were told it would be and we are being charged for her phone and plan. They are telling us our only option is to come back to the states to the store we weren't to, to have it fixed (we JUST got to our duty station overseas so that's not going to happen) and the lady on the phone said there's nothing they're willing to do otherwise - even though they fully admit the store sales associates scammed us and/or gave us wrong information. Needless to say we will be cancelling our plans and moving forward with another company. I am super disappointed in the lack of customer service and dishonesty of their corporate store.

I reached out about replacing my cracked screen. He responded within 15 minutes giving me the price…read moreand said I could come in the same day and get it done. I get to the business, and he tells me it'll only take ten minutes, and I can take a seat. I was checking the time, and he did not lie it only took ten and it looks just a good as when I got the phone!!

I regret being referred to Cellular Plus on Parklane Road and will not return. I brought in my…read moredaughter's Apple Watch for a cracked back, charging issues, and an upside-down screen orientation. I was told it would be repaired for $100 and ready Monday. Instead, I received no updates and had to return multiple times over approximately three weeks. Each time, I was told it needed more time and would be ready "tomorrow." When I finally received it, the watch was rubber-banded together, covered in glue, and only the back appeared to have been repaired. The other issues remained unresolved. Two days later, the watch shut down again. When I returned to discuss the problem, the representative became defensive, called me a liar, and refused to review the cameras he had mentioned. I had remained patient throughout the process and was not disrespectful, so this treatment was completely unacceptable. I paid $25 after he initially quoted $30-$35, yet he said I should be grateful because he had done more work than I paid for. The money is not the main issue--the lack of communication, poor workmanship, repeated promises, and unprofessional behavior are. I cannot recommend this location.