Does anyone work here? There are only 4 customers in the store. I've seen 3 different employees but…read morenever more than 1 at a time in the showroom. They all run down the hall as frequently as possible not to be seen for 15 minutes at a time. After 30 minutes, when the people who arrived before me still hadn't been helped, just left Never a hello, a welcome, a be with you in 30 minutes......no acknowledgement at all. Hey owner, look at your average rating here. You're OK with 2 stars? Do NONE of your employees have ANY concept of not just being personal, but juat even acknowleging my presence????

Let's just start off by saying this store sucks, every time I went in there is was a waste of time…read more went there today for a pickup order the guy says it "glitched Out" I knew that was bs wasted about an hour in the store. Guy says I have to wait 24 hrs to restart the process.( he wanted the sale for hisself) So not only did I leave with nothing I wasted gas. I got home without service and ended up calling customer care then the lady on the phone fixes the problem not even an hour later. These guys are greedy and super fing slow. Never going there again. shout out to the customer care lady I was about to switch both lines to T-mobile. Manger there is the main Ponzi you guys suck.

This was my first time coming to this place but I'm glad I did. My daughter iPad was having trouble…read morecharging so I wasn't sure if it was a battery issue or charge port issue. The lady was super nice and attentive. We left her iPad for a little bit to see if it was just a charging issue and it seems like I just need a new block with higher charging power. She provided her recommendations and we were on our way. It was super quick and efficient. She seemed very knowledgeable so I would definitely be back for any other electronic issues I'm having.

This was my second time visiting them. They were great got my phone fixed and all my questions…read moreanswered. Highly recommend them. Michelle

Lindsay was amazing. My mom's phone was acting crazy, and she wasn't able to use it with all the…read morepopups continually telling her the memory was full or her phone had been infected, even while trying to look at photos. I did a factory reset and nothing worked. We took it to CPR and Lindsay knew almost immediately what was wrong. She removed 2 innocent looking apps (Adobe reader was one of them) and the phone was as good as new! It saved my mom from buying a new phone, which she was about to do. Thanks Lindsay!

Cell phone would charge. Technician diagnosed in less than a minute . Cleaned the charging port and…read moreplugged it in . Works awesome . He was fast and efficient. Highly recommend CPR!

Horrible customer service with continuous lies and wrong charges. You pay your bill and their…read morecrappy system still shuts your service off and they expect for you to pay rostral fees for their mistake. No star if o could that's how bad it is.

I tagged along with my Aunt this afternoon on some errands and she needed a sim card put in her…read morephone. First we went to the Dreher road location in west columbia but were told to go to the 5 points location for help. So we did. When we arrived we were helped by a WONDERFUL woman named Habiba. She was super sweet and so helpful. We ended up not doing anything to the phone due to an issue with LG but Miss Habiba still made the trip across town totally worth it. Sitting at the table with her for those 10 minutes absolutely made our day!

As always, good service. Very personable and professional…read morestaff I used the store on Gervais Street thank you

After my Mac broke from a hairline fracture on the screen, I began an extensive search to get it…read morerepaired. Apple quoted me $700 dollars to fix the computer which did not seem worth it so I tried some local shops. Another nearby shop quoted me $500 to fix the computer but I wanted to keep searching. This SmartPhone Medic location got recommended to me so I went in for a quote. A price of $350 was given to me as the price of part and labor. I figured I would go with it. I dropped off the laptop and they told me it would be about a week. After a week, I got a call, picked up the computer and everything seems good so far. If the part ends up not working, I will definitely make an update but hopefully that does not happen.

I'm going through a medical situation right now and Porsche was beyond helpful…read more I needed a phone immediately. She got me the best deal on my account and got it hooked up in no time got all my information on there. Everything went smoothly. I could not be happier and I can't say enough Thanks and praise for her.

Wayne is the new manager here and he is amazing he got us a great deal!! If you go in ask for…read morewayne! and they are super military friendly!

My experience was a great one. I didn't feel pressured and the representative was very nice and…read moreknowledgeable about the product he sold me. He was dressed professionally and I'd be happy to visit this location again. His name was Chris.

Gabri was excellent and extremely helpful. Very knowledgeable and made my purchase easy.read more

Title: Charged Thousands After Cancellation - Documented and Still Unresolved…read more I selected T-Mobile Internet because it was marketed as a reliable alternative to providers like Spectrum, with the flexibility to start and stop service without long-term commitment. Unfortunately, the service did not perform as advertised, and the billing practices that followed have been far worse. From June through October 2025, the service was unreliable: Frequent resets were required Performance was inconsistent It was not suitable for business use Because of this, I canceled service on October 17, 2025. From that point forward, I experienced ongoing issues that remain unresolved: Billing continued every month after cancellation Equipment return instructions were delayed for months Multiple follow-ups produced no resolution In an effort to resolve this properly, I went in person to a T-Mobile store on February 28, 2026. I was explicitly told the account had been fully disconnected. Despite that: I was charged again on March 2, 2026 And again on April 2, 2026 I called again in April and was once again assured: The account is disconnected A refund is being processed Neither has occurred. At this point, I have been charged over $2,600 after canceling service. The most frustrating part is the pattern of interaction: Representatives are consistently polite They acknowledge the issue They promise resolution But no action is taken This creates a situation where the customer is repeatedly reassured while the problem continues unchecked. This is not an isolated billing error. It reflects a systemic breakdown in service cancellation, billing accuracy, and internal accountability. I strongly advise anyone considering T-Mobile Internet to: Document everything Do not rely on verbal assurances Closely monitor billing after cancellation This issue has now been escalated through regulatory channels due to continued billing after confirmed cancellation.

If you are military, avoid this company like the plague. The sales associates downright scammed us…read more- their corporate people confirmed this today. We signed up for international plans and even added a line for our daughter (that we were told was essentially free with promotions towards her phone - otherwise we wouldn't have added her plan). It's been 23 days, we received our first bill and it's TWICE what we were told it would be and we are being charged for her phone and plan. They are telling us our only option is to come back to the states to the store we weren't to, to have it fixed (we JUST got to our duty station overseas so that's not going to happen) and the lady on the phone said there's nothing they're willing to do otherwise - even though they fully admit the store sales associates scammed us and/or gave us wrong information. Needless to say we will be cancelling our plans and moving forward with another company. I am super disappointed in the lack of customer service and dishonesty of their corporate store.

The owner of the business reached out to me and was accommodating by coming into the business on…read morehis day off to fix my phone. He urged me to let him know if I have further issues. My opinion of the customer service has changed to outstanding.

I reached out about replacing my cracked screen. He responded within 15 minutes giving me the price…read moreand said I could come in the same day and get it done. I get to the business, and he tells me it'll only take ten minutes, and I can take a seat. I was checking the time, and he did not lie it only took ten and it looks just a good as when I got the phone!!