Title: Charged Thousands After Cancellation - Documented and Still Unresolved
I selected T-Mobile Internet because it was marketed as a reliable alternative to providers like Spectrum, with the flexibility to start and stop service without long-term commitment.
Unfortunately, the service did not perform as advertised, and the billing practices that followed have been far worse.
From June through October 2025, the service was unreliable:
Frequent resets were required
Performance was inconsistent
It was not suitable for business use
Because of this, I canceled service on October 17, 2025.
From that point forward, I experienced ongoing issues that remain unresolved:
Billing continued every month after cancellation
Equipment return instructions were delayed for months
Multiple follow-ups produced no resolution
In an effort to resolve this properly, I went in person to a T-Mobile store on February 28, 2026. I was explicitly told the account had been fully disconnected.
Despite that:
I was charged again on March 2, 2026
And again on April 2, 2026
I called again in April and was once again assured:
The account is disconnected
A refund is being processed
Neither has occurred.
At this point, I have been charged over $2,600 after canceling service.
The most frustrating part is the pattern of interaction:
Representatives are consistently polite
They acknowledge the issue
They promise resolution
But no action is taken
This creates a situation where the customer is repeatedly reassured while the problem continues unchecked.
This is not an isolated billing error. It reflects a systemic breakdown in service cancellation, billing accuracy, and internal accountability.
I strongly advise anyone considering T-Mobile Internet to:
Document everything
Do not rely on verbal assurances
Closely monitor billing after cancellation
This issue has now been escalated through regulatory channels due to continued billing after confirmed cancellation. read more
