Will never go back. I went in at the direction of customer service for a new SIM card. I was told by customer service there would be no charge since is was a defective SIM. Well, this store told me they "didn't have the code" to comp the SIM card and I would have to pay. I didn't want to but fine whatever, I'll get it credited to my bill. I only had cash but they said they couldn't accept cash. WTH??? I ended up going to the Selma store since I was headed that way. I had a new SIM card at no charge and the phone was working in less than 5 minutes. Something weird is up with this store read more

Store has great customer service and representatives. I went in with an issue and the representative was able to help me resolve the issue.

I am 77 years old and like many of the elderly I am struggling to adjust to the computer age. I brought my iPhone into the store at Sierra Vista and was taken care of by a young managed Eric. I had many issues with my phone due to my own neglect and lack of computer knowledge. Eric worked patiently with me for over an hour, always polite and helpful and at no time making me feel like a dummy over my lack of computer knowledge, even though I know I was a 'dummy.' All my issues were worked through and I now have a phone I can use. I will recommend your store and Eric to all my friends having trouble with their phone. Five stars to Eric. read more

This is the worst place to conduct business !! Vanessa C is a horrible representation of at & t is a miserable employee! Hates her job and all customers have had multiple interactions with Vanessa and each time it is the Same horrible customer service she is rude and when I asked if you can speak to a manager or somebody above her she calls Ozzie and he does nothing will not be going back to conduct any service there again till she is no longer an employee ! Give AT&T a bad look!! Would not even give one star but have to in order to post the review ! read more

I talked with Jose who helped me set up my new phone. He was incredibly helpful and did it very quickly; he was also very friendly and personable, and we had a nice conversation while he was helping me with my phone. read more

Went in yesterday for an upgrade without really looking at all the other phones. First night I immediately regretted going for what I stick to. Realized the next morning I really wanted either a whole larger phone or a different color completely, but felt a bit embarrassed because its not THAT big a deal. I was comfortable finally when Alma who serviced me the first day, serviced me again! She calmed all my nerves and didnt make me feel bad for the exchange and like it was reasonable. Alma, as well as the other young lady with long hair, were very sweet and patient, I could tell they make their customers feel comfortable and secure. Thank you so much Alma you made my experience the absolute best!!! read more

THE WORST RETAIL EXPERIENCE OF MY LIFE!!!! STEER CLEAR OF THIS PLACE!!! I went in to purchase a charging cord and they asked for my phone number. I told them I'm not a wireless customer (why else would they ask for it, right?) They insisted they need it "for their POS system." I told them I don't give my number out. They STILL insisted. So, I gave a generic number. That's when it got ugly. ANGEL came up in a very confrontational matter, told me I had an attitude, grabbed the cord, and told me to "go down the street." I was refused the opportunity to make a simple accessory purchase and kicked out of the store because I wanted to exercise my right to keep my personal information to myself. Angel has no business working with the public and needs a spot in the unemployment line. I'm in the middle of several pending complaints and it would be in the best interest of the business owner to attempt to make this right. read more

I stopped by the at&t at Sierra vista, just to ask a few questions, the girl was so RUDE and basically said "I can't help you." So I was like fine I'll go to another location. I went into the AT&T by my house the one next to the Starbucks and a young gentleman (I think his name was Marceal (could be spelling it wrong). Was SO KIND and answered all of my simple questions for me (without an attitude like the other girl) and put me at ease. What an outstanding young man he was. He needs a raise. read more

I would give zero stars if I could. Late October 2019 went there to upgrade a phone. Wanted an iPhone XR. Salesperson by the name of "Lupita" (sp?) offered me a buy one get one free for another XR or an iPhone 11. I took the offer. Paid all their fees and taxes and left. Two billing cycles later and no credit for the BOGO offer so I am paying full installments. Contacted the store and spoke to the salesperson who admitted she had made a mistake and that the promotion she offered was not available when I took the phones. Stated she would fix the issue with her manager and she would let me know. Several phone calls later and all I got was a voicemail stating that they had fixed it by giving me a $50 courtesy credit. So, I contacted ATT directly and months went by back and forth until finally I realized neither the store nor the company were going to do anything. June 15, 2020 I took both phones back to this store and left them there. I paid my bill in full and now they are asking to pay the balance remaining on the phones. These people will lie to your face just to make a sale. They should consider selling cars along with phones, they excel at the bait and switch. After being an ATT customer for nearly 14 years, this store and their antics convinced me to ditch ATT due to their dishonest sales tactics. read more

I was shopping around for a new service/phone and tried two of the four major retailers in this shopping center. Compared to the other one visited, this one had a little nicer feel and the employees were more welcoming. I talked with a representative for a few minutes and got the details I wanted. He was very open and not pushy at all. He even told me the pros and cons of using their service compared to the other store's and let me know if I wanted to go with their plan, I'd get equal quality. He did fail to mention one of their biggest promos at the time, and after I mentioned it, he said, "Oh, yeah, I almost forgot". So I can't tell if he was 100% genuine. When you enter the store, they take your name down immediately and you're essentially on a 'waiting list' until the next available representative can talk with you. In the meantime, you can walk around and try out the latest and greatest devices on display. Again, the store was clean and friendly, and the people I interacted with were not pushy at all. read more

On September 18th I went in and purchased the new Iphone 7 plus. The rep i was working with said that since i bought the new iphone, there was a special where i would get a free ipad mini for $10 a month. Iphone 7s are sold out right now, so i had to order mine. They were also sold out of the Ipad minis and werent able to order one. She said that they would just honor the deal when i came back, and that they would give me a call when they got more ipads minis. I never received a call. On October 6th i received my iphone 7 in the mail and went to the store to activate it. The same reps helped me. I asked about getting my ipad, and they said it had been too long and i was no longer eligible. They said there was nothing they could do. DO NOT GO HERE. I spent almost $870 on a phone, and $150 in accessories and they were not able to help me?! read more