Emmanuel was great, and made the transition smooth and easy!! He was very personable and helpful!…read more Omar then helped us with another transaction, had to stay late and continued to help us with what we needed! Thank you

I would avoid this Verizon store. Every time I've visited, there has only been one employee…read moreworking, and the customer service has been very disappointing. When I walked in, an employee named Marco, who was wearing glasses, was helping two customers. He never looked up to greet or acknowledge me. I stood in front of him for 5-10 minutes waiting for some acknowledgment, but he never said a word. I finally asked how long the wait would be, and he told me about 10 minutes. While I was waiting, he seemed to work very slowly, carrying on long conversations instead of trying to help the customers more efficiently. During that time, I saw two other customers walk in, realize no one was going to help them, and leave. After waiting about 15 minutes, he finally helped me, but there was no apology for the wait. I was there to purchase two new phones, and the process only took about five minutes. A couple of weeks later, I discovered that my trade-in had never been processed and several parts of my order had been handled incorrectly. This store needs to be reviewed by Verizon's corporate office. Customers deserve to be acknowledged when they walk in, treated with respect, and have their transactions completed correctly.

Location: T Mobile Date: June 19, 2026…read more Service: Online Order Pickup This week I had the opportunity to stop at T-Mobile because I had to pick up my online order from my family. Once I arrive there the manager Ray assisted me right away and introduced me to Noberto who is the technician throughout the transaction. I appreciate it their time and their patience because when you transfer one phone to another as we know it takes it consumes a lot of amount of time. But once the upgrade and transfer was completed I was out of there no problem and headed straight home. I highly recommend that you check out this T-Mobile with Ray and the rest of the staff.

The workers go out of their way to help though you may have to wait for a while. I'm impressed,…read moreespecially by Tom who set me up. They all seem to be anxious to help. I have had some help, though I'm having issues with Google, but I am now far out of the country. I lost Google before I left Fresno, but did not have time to correct before Curacao, the Dutch Caribbean. I wa

I was having a difficult issue with a different location they told me to go see their manager…read moreEnrique at a different store and that he was there at that moment so I went over there. When I got there we were greeted by an extremely nice gentleman. He was very knowledgeable and very kind and resolve my issue 100%. He explained everything to us and was able to reverse the original confusion that we had over the last several days with the other cricket location. Enrique was awesome and I will only shop at this cricket with him because I know he is honest and fair. He gave us first contact resolution, and offered us additional assistance. What was so different about Enrique is that he truly seem to care and he did not rush us out of the store. He simply stay calm connected with the customer and resolved our issue. Excellent job Enrique I hope you get promoted.

Im writing a review on the Cricket Wireless Authorized Retailer near the corner of Shaw and…read moreBlackstone! Went into the store to purchase an iPhone, ran the credit check, got approved, and the representative gave me the iPhone, as well as, a speaker and some beats headphones (nice), YET FAILED TO TELL ME ABOUT THE WARRANTY. I had to ask for it. I had to ask about the payment options, which she said to call a number and changed the payment option, so instead of paying $1000 I will pay $600 less. I had to ask her about the warranty, then she gave me the paper with the phone number to call if something happens to my new iPhone!!! I kept having to talk and talk and ask and ask to get the options i wanted. If i was an inexperienced shopper, I would have been ripped out (paying $1000 instead of less than $400, no warranty (btw, the iPhone overheated in 2 days)). Plus, the internet in my opinion isn't as good as ATT. Customer service was nice but was not helpful. I won't be shopping at Cricket stores anymore!!!

I got back on my yelp account just to leave this review…read more I went in just to get a new phone, as my iPhone ended up getting water damage so it wasn't working properly at all, and I walked out with a new phone, phone case, car charger, glass protector, AND a lower price for my plan (all since we were so outdated) for a reasonable price. This is the best customer service I've had in a long time at a Verizon kiosk (basically store, they're almost the same thing). Chris Piceno was an absolute joy to work with! He's smart, has a really upbeat personality, and legitimately wanted me to be happy at the end of my purchase. We talked for a bit about what I wanted and it really felt like I was talking to a friend, not someone who was trying to make me buy something (even though I went in with the intentions of getting a brand new phone). In the end, I still got a case and car charger since I had one for my iPhone and didn't want it to be weird without one and it was the best decision to go to that area for sure. If you go to this store, or call, make sure to see if Chris is there. Again, you won't be disappointed! Because of the customer service and how happy I am now, I wish I could give way more stars to this location! :)

On June 30, 2019 I visited the CCHB-Herndon Brawley, Verizon Retail Store. My goal was to purchase…read morea new phone with the best camera available. The store Manager Jayson and the clerk Roy showed me three phones to choose from. Both Jayson and Roy stressed to me that the Motorola, Moto Z4, was without a doubt the best picture, plus I qualified for two gift cards. We even shared how they would pay for the phone. Three months later I called regarding the gift cards. This was the first of promised calls, that never came. After countless visits and calls, talking to Roy, Joshua, Lane, and others, I met Tyler. Not only did he say I didn't qualify for the cards, I was only $25 short on the price of the phone. Had I known that I would have totally bough the more expensive phone. Well, Tyler fit the spirit of this retail Verizon store. He promised me not only a call back from the store manager but also the District Manager...Two weeks later, no calls...Evidently each store s responsible for any mis-communication, misrepresentation to consumers. It is the responsibility of the individual store. Needless to say, this store completely mislead and took advantage of me, as a senior citizen, I am so disappointed by Verizon for not standing behind their promotions and very dissatisfied with the Verizon Store on Herndon/Brawley. I feel they saw an older women and totally took advantage of her/me. If you choose to shop at this Verizon Store, realize they may not stand by their promotions. I can't help but wonder if they just blatantly took advantage of me for commission on a possible unpopular phone, just to get them all sold.... AJ Guest 02/09/2020

I can't thank this guy enough for his patience and dedication! I dropped off my iPad on a Saturday…read morefor a screen repair and was told I'd get a call when it was ready. By Sunday, Monday, and even Tuesday with no update, I started to worry--especially since I needed it before my vacation! In a bit of a panic, I reached out through Facebook and Instagram, hoping to hear back. It turns out he had been trying to call and text me all along, but I wasn't receiving the messages. Even though he was on vacation, he went out of his way to return to the shop and hand over the iPad. I felt terrible about disrupting his time off, but he truly went above and beyond to help. The screen repair is flawless, and I am so grateful for his kindness and professionalism!

I went in to try and get my computer serviced, and they just told me to go to a different place on…read morethe other side of town! I was completely denied any service. Complete bs!

Awesome equipment for our office Excellent customer service…read more Anthony Elliott has been very helpful and attentive to our business. Highly recommend this company for any business looking for office equipment

I figured it was time for an update. Caltronics is fantastic (and has remained this way for many…read moreyears). All of the technicians do a thorough job and either calling, emailing or logging into their portal makes service calls a breeze. We use them at the office and we are more than happy. Anthony Elliott does a great job checking in and suggestion machines that will meet our needs. Since the upgrade we have been running perfectly. I highly recommend them over anyone else; they leave the competition in the dust based on customer service and promptness alone.

Excellent service, great customer care! I came here to bring…read morein some non-working items for store credit. I brought in 2 PlayStation 5 controllers, not expecting much. I wanted to purchase a new one for PS5. I ended up only paying the difference of $4 total for a brand new PS5 controller!! The clerk also reminded me of my monthly reward.

GameStop has the video game you want and the ones you didn't know you wanted. We came in here…read morelooking for Zelda for a 3DS. We found that but were unable to get a Skylander we were looking for. Calvin K. was very nice in offering to call around to see if other Gamestops had it available in their shops. Anthony checked us out and he was super pleasant to the point he laughed at my silly jokes. He was very nice and he tried his best to help me access my rewards points. This store has great customer service. My only problem is not with the establishment but with some patrons. Now we have employees here that go far and beyond to help us find what we need... Please acknowledge them the way they acknowledge us. Don't be gangster. Get off your phone for just a second and say,"Hi, no thanks. I'm good." Please people don't mess up a good thing and be nice to the employees.

Colimas battery #2 great service affordable prices also really nice of them to give the option to…read moreupgrade to a new battery with in 30 days and just pay the difference I like that. Also the young lady MELISSA great customer service very respectful and knowledge she came outside and tested my car battery good attitude also good to see a nice smile thank you for that thank you for your service definitely will comeback for more businesse 1/16/20 at 1:50 pm

Purchased a reconditioned battery from Colima Battery #2 (not listed on Yelp) for $35. I brought it…read moreinto the shop today because my car wouldn't start occasionally. It was within their 6 months warranty so they replaced and installed another​ reconditioned battery on the spot! Great and fast service!