Don't even bother with this location. Basic customer service skills are terrible here. I walked…read moreinto ask questions regarding a service issue that I am experiencing with my phone. The rest of my family members on the same plan are not experiencing this service issue so I decided that I would go into Verizon to ask about it. Walked through the door and saw the Verizon employees sitting at a table on their phones. There were no other customers in the store at this time, just me. The employees did not greet me at all, they did not get up from the table they were sitting at, they were not even trying to pretend to be nice. In less than 30 seconds I was told there was nothing that they could do about the service issue and sent me on my way. I do not expect employees to fix major service issues that are out of their control. I was not even relatively irritated about the service issue. I was just trying to figure out if it was something wrong with my phone. I walked into the store with a smile and a friendly tone of voice/demeanor. I completely understand the frustration behind having to deal with an influx of customers who are not satisfied over things outside of the employees control, but it's like the absolute bare minimum to greet someone appropriately and it takes very minimal effort to be friendly to someone who is being friendly back. It was a sad representation of the Verizon Company and I will not go back to that location in the future.

AVOID THIS LOCATION!! I would give it zero stars if possible. I had a very disappointing experience…read moreat this Verizon location. Sam (Samuel Bibb) was completely unhelpful and made no effort to actually resolve my issue. He claimed I couldn't get my Apple Watch exchange because there was "no financing" available on my account (keep in mind I had already gotten approved for a watch, I was just there to exchange it), which turned out to be false. The other Verizon store I went to helped me with no hassle. It was clear Samuel did not want to help a customer, so instead he spends an hour on the phone cancelling my watch line. To make matters worse, both Sam and Melissa were unprofessional throughout the entire interaction, smiling and giggling while I tried to explain and object to what they were saying. It felt very disrespectful and lazy. I would strongly recommend avoiding this location altogether. Go to any other Verizon store if you actually want competent, professional service.

A piece of my phone charger got stuck in the charging Port of my iPhone. I took it to the store and…read moreMarco immediately checked in with me and assessed my phone. Within a few minutes, Ian, his team were able to extract the piece out of my charging port. He even gave me an additional charger as a courtesy. Overall, they were friendly, fast, efficient, and patient with explaining how they did things. I would highly recommend anyone to go to their place if they have any type of repair issues!

Terrible service. I talked over the phone with an employee to ask them about holding an item for…read moreme. We negotiated down a price and then a day later I headed up to Fowler to pay for my item. When I got there I found the employee selling the item I had put on hold for less than I was going to have to pay for it. He tried to give me the same discount as the guy he sold it to ($10) and send me to their Bakersfield store which is 2 hours from Fowler! I paid more in gas getting to Fowler than $10 and I sure as hell would've had to pay more in gas driving to Bakersfield. Do not go here!

They are AMAZING! Went in with a cracked screen. They pulled the plastic screen saver off, it was…read morejust the plastic. The screen was fine. I would have been happy to come back with my money and paid for a new glass screen. Very honest, quick, reliable. To say nothing of saving me hundreds of dollars. KEEP UP THE GREAT WORK!

My go to was the Clovis/Herndon store but they have since closed. I wanted a battery replacement so…read moreI created a project thru Yelp and called around as well. Most stores were wanting $75-100; so I basically thought that was the ongoing rate. Cellfix wanted $75 for battery and labor. I ended purchasing the battery on my own and called back; got a rate of $50 from Cellfix for just labor. I didn't have the right tools and didn't want to break anything so I went them. Within the hour, my battery was swapped. Will definitely go back when the need is there.

I'm a big Ed fan & usually wait until he's in the store to do my cell business. However, this time…read moreAndrea was nothing short of amazing. She is knowledgeable and efficient, with explanations along the way. We had issues with data transfer with my daughter's iPhone. Andrea was as professional and personable and guided us through, with reassurance. Her patience and kindness was much appreciated. Ed and all Verizon customers are lucky to have her. Five stars, A+ and all the accolades available. Thank you, Andrea!

They have a good inventory. They had what we needed...an Apple Watch charger. The staff very nice…read moreand helpful. Price was much cheaper than buying at an Apple Store.

Great overall customer service! Shout out Greg for helping me out today, thank you as always.read more

The guy is really friendly, but it was a rollercoaster of a process…read more First, I called and got a quote of $250. He confirmed it would be a screen provided by Apple. I had been calling around to competitors like U-Tec who were quoting Brand New third-party screens from some pretty reputable screen producers for around $270. Because I wanted an Apple screen I went with RepairAll. I visited the location and dropped my tablet off, he told me if I wanted to pay an extra $30 it would be ready the next day otherwise it would be 2 days total. He ended up closing the store for a family emergency for 5 days after I dropped my device off (why would he charge me $30 more for early pick up but no discount for late pick up). After he finally re-opened the store, I went in to pick up my device and it was not ready. Because they weren't answering their phones I visited the store once in the morning to which he would say "come back later in the day". I would go back later and it wouldnt be ready. This happened for 3 days where I went to the store 2 times a day - wasting my time and my gas. After this fiasco he finally had it ready, but informed me that the device wouldn't turn on. To be fair, it hadn't been charged in a while. He ended up putting on some crappy screen that had a few different issues, but I got it to turn on after he tried up-selling me a new battery. It just needed to be charged for 30 minutes. I called in to get a better screen because this one was absolutely awful which he agreed to. I brought my iPad back in and we went back and forth for another 2 days . I FINALLY got it back with a ... Decent ... Screen. The screen has two blemishes on it, completely not worth what I paid. One near the top with a noticeable amount of dead pixels, and another blemish near the bottom where the pixels aren't the same brightness in a considerably large area. This place offers a year long warranty, but I am honestly afraid to come back here. Even if I had to pay for an entirely new screen I probably wouldn't come back here just to get the warranty. Hey man, if you're reading this - you should really be more considerate to your customers. Call/text with status updates, answer the phone, stick to your commitments, have backup plans, and lastly stop selling these crappy screens that have issues. When people get their device repaired they wanted it in like-new condition. I feel completely ripped off.

Managed to fix me and my sisters phone in less than an hour and a half…read more Prices are very reasonable as well.

This place is a gem! They have everything you need for a new iPhone or an old one. I needed a case…read morefor my iPhone 10. Yes, and they had serval different styles. Will go back again!

I had my iPhone battery replaced at this store. Service was great. The staff were very friendly and…read morehelpful. I would recommend that anyone needing repairs to use their services.

Excellent customer service at a good price. I will be definitely come back if I have another issue…read morein the future.

Another reviewer (W.L.) already mentioned this shady practice by AT&T, but here is my experience…read more My wife and I did a trade‑in deal for the iPhone 17. The agent, Stephanie, never mentioned anything about adding the "Next Up" plan or the "Protect Advantage" insurance, which cost $10 and $19 per month, respectively. With two phones, that's $58 added to the bill. When I saw the upcoming bill amount, I went back to the store and asked another male agent. He told me the charges would change once our old phones were dropped off. They didn't. Three weeks later, I returned to drop off my wife's old phone and asked the same question to another male agent. He gave me the same answer: "it would take 2-3 billing cycles for the amount to change". Later, I discovered that they had added the "Protect Advantage" insurance, which I canceled, so I didn't end up paying the full $19 × 2. But the bill still seemed higher than expected. When I examined the details, I found the "Next Up" plan already charging me $10 × 2, which I canceled immediately. I felt scammed. Many people might keep paying without realizing these plans were added. This is a very shady practice by AT&T. At the very least, the agents should have disclosed these add‑ons. Even when I asked directly, none of them mentioned that these plans had been added.

This is the closest AT&T store to our house so I've been stopping in here when I need AT&T services…read moreand when I remember they are there. There were two men working and three people in the store so I waited about 5 minutes for service. I asked my question, received an answer and left the store. Here's the deal: Our 34 year old son and daughter in law are on our account and are also designated as authorized users. I was told by doing that they can do whatever is needed on the account just as we do. Since I had the time, I went into AT&T and asked them to put them on their own account. AT&T guy says, "You can't do that. They need to be here to do that. You can take them off the account but then they will lose their phone numbers." Of course I don't want that to happen and why can't I do that? An hour later my son goes into another AT&T store and tries to take he and my DIL off the account and onto their own account. That AT&T guy says, "Your mom has to do that." Ridiculous. Get your act together AT&T. An hour after that my son goes into this AT&T store and is told by AT&T person #1, "You can't do it, your mom needs to do it." AT&T person #2 hears him and says, "Oh your mom came in this morning, right?" He tells AT&T guy #1 to go ahead and do it.

This place has great prices and service. It's family owned. Great service. Would recommend.read more

I called this morning for screen repair and Loi was very responsive and detailed with the services…read morethey provided. Pricing was also a lot more affordable compared to the other shops I called. We were in and out in less than 30mins. Highly recommend!