It may not be this particular store. But AT&t has been horrible to me for the last month. My internet went out. Ok I understand things happen. I get a next repair time is in two weeks at 8pm. Ok but instead of calling me saying "hey we are going to be late!" I have to call them at 9pm! They say oops! It was cancelled because our driver "got in an accident! Right!! Ok so let's reschedule well it's going to be two more weeks! Fine! So now no internet for a month! The guy comes finally and is here about 10 minutes. And says it's something outside I don't fix outside! What!!! I'll have to schedule a time for the repair guy to come! WHAT!!! You must be kidding! Just awful experience!!! read more

I love this place. The moment I came in I was greeted by a friendly employee named Sofie. She was so patient and knowledgeable in answering my questions.My husband came in after a few minutes and Sofie didn't mind explaining to him things all over again. What a delight having an employee with excellent customer service. She even helped me map the great coffee place she suggested around the area. Great job Sophie read more

Service is horrible! I just walked out, I waited and 2 other people came that were helped right away. I got skipped and when i tried telling them something they ignored me completely read more

Super friendly and helpful staff! They are patient and know the ins and outs of AT&T products. I will be back!!!

Jorge is the GOLD STANDARD of AT&T Representatives! If you're a resident of the Chula Vista/Bonita/Eastlake/Otay Ranch area and you're looking to sign up with AT&T, go straight to Jorge. If you're not a resident of those areas, still drive to this location and work with Jorge! He provided me with a wide variety of different Plans, Services, and Packages that AT&T offered and made sure to set me up with the plan that best suited my needs. What I enjoyed most about working with Jorge is he explained everything to me and made everything make sense. Every plan and every package carried different benefits and values that allowed me to make a smart buying decision. Jorge's customer service doesn't just end when you leave the store either, I was able to call him hours after we left the store with additional follow up questions and he provided me with the same great professional service. I recommend this location and I strongly recommend you work with Jorge. You will not be disappointed. read more

My review is NOT for this particular store but for AT&T company. (The reviews here are not great either). Switching to AT&T has been a huge mistake!! We had an AT&T agent, the ones that go door to door--we BELIEVED him because, well, it's AT&T (not a random/ghetto phone company) the guy offered us an IPhone 16, and what seemed to be a great deal for us, and by the way, we ended up adding even another phone line for our daughter. TRUST is a huge mistake nowadays because I thought we were really getting the phone he promised, but instead got an iPhone 15!!! I found out 3 months after when my friend gifted me a very expensive iPhone 16 phone case (because this I what i thought I had!) personalized, with beautiful expensive crystals.. but it didn't work. When I contacted the guy that came to the house to sell us the phones, he apologized, stated that he would do anything on his power to fix it, that he was sorry, blah, blah, blah. Nothing! I msgd him/called him a few more times, then he called me back, stated that he would speak with his supervisor and asked me to send him a screenshot of our last phone bill. Again, NOTHING. I called AT&T, they were very rude, and after many hrs on the phone, repeating the story to different agents, the last one informing me that there was no one else to contact, that he was the only one now, me that these people are independent sellers, and that they couldn't do anything. So literally I'm stuck with a phone, a contract that AT&T refuses to honor when they gave me the wrong phone!! Wished I never switched phone companies. If you are thinking of ever buying anything from an independent seller, particularly from this guy that comes to your house, DO NOT!! And as a general note, AT&T you have people out there misrepresenting you, you are very aware and you don't care about your new customers; what a shame! I'm a very disappointed new customer, so if you are thinking about AT&T, go somewhere else. read more

AT&T Store - Mobile Phones Near Me - Chula Vista, California

When coming is for cancellation the reps here were very helpful, understanding and knowledgeable, they did not try to sell me anything and helped me with my cancellation process. read more

I visited a few and this is one of the best AT&T stores to go to. All the staff were very friendly and I wanted to leave a special thanks to Jorge, Louis, and Tony for helping me and my family. Yes, their main job is to sell phone plans, but everyone here treats you with respect. They are knowledgeable, experienced, patient and will definitely assist you as best they can. read more

Open during COVID. Swapped providers and came on board to ATT (goodbye Sprint). Associate was patient and asked for my previous provider info and made the move painless. Joined the IPhone Apple cult and I definitely dig my new 12 Pro Max. Better over all deal joining ATT now that they have unlimited deals on their phone plans. read more

Vanessa is a gem. She patiently explained all of my wireless options. She also replaced my SIM card. I really liked the service and help I received at the Eastlake location read more

Tony was Amazing. I can tell he is a Good person. He is Humble and also Non judgmental. I Appreciated him and his Customer Service. Champion. read more

I'm not really writing the review for the store hearsay, but more for the maintenance man that arrived to my house. I have just recently moved back to the states and decided to go back to AT&T since we had them before and there really wasn't any issue in the past. I called the store on Saturday to set an appointment and they had an appointment scheduled for Tuesday between 11 and 2PM. That Monday I had the movers come to my house and pack in everything from my move from Italy. Well I guess they messed something up because once they left I noticed that my entire garage had no power. I tried checking the switches, checking the main breaker and nothing! I then called around the area for electricians and every single one I stated my issue with was no less that $150, some were even up to $350! I then set an appointment with a guy for $180 for Wednesday morning. I was a little distraught, but hey what could I do! When Tuesday came around I was notified about my appointment and got a call and text stating that they were on their way. Once Alfredo (The Installer) arrived he greeted me with a smile and I showed him the area of where I wanted the boxes. I then later told him my situation and he gladly took the time to check it out himself. He then found the issue (which was just the little button on the outlet to flick on that was behind the wood) and fixed my issue. Something so simple that I was going to pay $180-$300 for out of my pocket! So thank you Alfredo! You truly are a life saver and one awesome AT&T employee!!!! read more

So we chose Direct TV Now I stead of the dish and boy was that a mistake. Nothing more frustrating than you favorite programs glitching half way through or getting a "slower than expected" error 40% of the time. So for Christmas we decided to give our boys phones and gift ourselves DirectTV and it took this store FOUR HOURS to process that simple request. It's no wonder AT&T as a company is losing money hand over fist. I'm still praying for Verizon FIOS! read more

AT&T Store - See the ugly cable run through my living room. - Mobile Phones Near Me - Chula Vista, California

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Dominic is the BEST kindest worked i have ever had the pleasure to meet I had an issue with my bill and he helped me not once not twice but 3 times until he finally solved it. all visits were few hours visits too Thank you for being so kind and having such a positive energy read more

Theeeeee best customer service ever. Zuleima was the best. I was going crazy cause my phone was glitching. She figured it out and said it had something to do with the VPN. BINGO!! Working perfect now. Lifesaver because I do all of my business thru my phone. Also managed to pick up a few goodies. They have a special offer going on rn where you buy 2 accessories and get a 3rd free read more

Daniel gave us excellent service and answered all our questions. He knew his products well. No pressure selling . The manager, Andres, got us an appointment to install the internet. Being a senior citizen, we are not comfortable with tech process. Good value for our money instead of buying a Firestick. read more

Jorge Juarez is a gem. He works at this location in Village Walk Eastlake. He has helped me on many occasions. He is knowledgeable and a very nice man. I just wanted to thank him. I would recommend asking for him when you are un this store. read more

Arturo was extremely helpful and provided great customer service. He was super informative and I left the store happy. Thank you.

Extremely poor service and unsafe business practices. I ordered a phone and was told it would be delivered. Some person showed at my home to delivery the phone without prior notification. This rep switches my services without disclosing all procedures and issues this would cause. Sadly a month later half our lines do not work properly. When we called this store and they washed their hands. They have no record or way to track down who came to my House. In this day and age with COVID how can you not trace who went to a customer's home. When I questioned this- the cs rep said it is decided by a third part. Apparently AI decides to send reps to our house instead of shipping the product as arranged and cannot tracks which reps show up at your house How unsafe If you value the health and safety of your children and family I would this store when purchasing new phones. AT&T does ship phones via their website or try another store that will Disclose those full business practices read more

This store I guess pick and choose who they wanna see and when, I checked in and waited for 30 mins while other people came in and was put ahead of me, the only I came here is because I live so close but I will definitely take my business else where in the future, you have staff just chilling in plain sight of the customers, when they could be helping the people that is currently waiting on service. read more

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This store is well stocked and organized. The Customer Service professional that attended to me was great, she was friendly, knowledgeable and saved me money...lol. I was very pleased with their speedy service and they had the cutest accessories for my new phone....winning!!! read more

Dominic is a real one. He helped me get a new SIM card and explained a few other things about the process of getting new phones. I will for sure come see him next time. He was very helpful read more

Came here to do a phone claim, and Asurian couldn't help me out since I had done 3 already. Valeria from AT&T helped me out. She helped me upgrade and I got a free phone with it as well! I highly recommend that if you ever need help you look for Valeria. She really took her time and was patient with all my request, she even gave me her phone number. Look for Her! read more

Absolute worst customer service ever. An an appointment for 230 it's almost 4 o'clock I still haven't been seen after about $4000 worth the phones. And the managers exact come with me was you can wait another five minutes as I help somebody else read more

I have never reviewed a business with 1 star before and I really would prefer not to as I believe in supporting businesses, however my visit to AT&T felt more so like banging my head rather than helpful. Perhaps the reason I switched carriers years ago after being with AT&T was due to their employees, like Jorge. And though I'm extremely frustrated at Jorge's lack of competence, much has to do with the company's training/company morale and perhaps even management style. Watching my friend in frustration was enough to make me want to post this. AT&T is probably THE WORST carrier out there. Horrible service overall. read more

The manager does nothing they can't manage in coming customers, they install phone protection wrong had to what for an hour just to get fixed with nobody in line employees walking around like used car salesman, instead of trying to help people and get them on their way read more

Huge thank you and 5-star rating to Nick Alvarado and Emilio the store manager for going above and beyond in customer service!! TL;DR - Highly recommend you ask for Nick for any service. Back story: was trying to port in an old number from Cricket and literally went to 3 different retail stores and talked to several at&t reps over the phone for a course of a month. No solid information from anyone at AT&T until I visited this store. Was given information that I could do it immediately, 2 weeks, 1 month, and to finally someone telling they couldn't port in the old number due to cricket being prepaid service. At the end, Nick went out of his way to help us out and was able to get our number ported in. Every rep from AT&T prior to Nick was not helpful and he made up for all that within that one visit. No shame, but throwing the Sunnyvale retail store under the bus because of their crap service to begin with. You guys can learn a thing or two from Nick and Emilio. read more

AT&T associate Dominic is an asset to your company. My father was having a hard time canceling services and doing a change of address over the phone so he decided to go to AT&T store and resolve the issue. Dominic was able to cancel Directv and complete the change of address for his cell phone services. Dominic went above and beyond the call of duty and set my father up for success with AT&T services in the future. Thank You Dominic and Eastlake AT&T Store!!!! read more

If you're looking for rude and unhelpful employees, this is the spot!!! Every employee had no customer service skills what so ever. Not a single person was smiling. They all need to be trained in customer service 101. But at the same time I can see how the employees were the way they were because of the manager onsite. He was standing there like a robot with no emotion in his face and his body language was very defensive. I highly encourage AT&T corporate to send in a mystery shopper and they will see firsthand. Based on this visit alone, I know I made the right choice of canceling my service and going with another provider. read more

I came in inquiring about international service since I will be out of the country for a few weeks and didn't want to be without phone service but I also didn't want to pay an arm and a leg. I was in and out within 10 mins, and not a penny spent but informed that I would have service out of the country and only charged 10 bucks a day if I used the service. So easy, so fast and so reassuring. Thanks! read more

Worst AT&T store ever!!! Never going back to this store. The representative passed my case over to a manager without telling me anything and then disappeared without saying a word. I was accused of using my AT&T account fraud while in the store after I gave them my ID card on another occasion. Stay clear of this store if you want good customer service. read more

I've never written a review on Yelp before, however, I was compelled to write this review regarding my recent service at the AT&T Store. The associate who I worked with was named Karen. She went above and beyond in helping me. I recently bought a Samsung tablet, but when I tried to install a certain application, I wasn't able to locate it in the Samsung store. Karen literally troubleshooted how to install AN APP and saved the day! She didn't give up and made me a happy customer, now I get to enjoy this app with my kids. 5 stars to Karen! read more

Went here to get our phones traded in and upgraded. Carla was very helpful and friendly! The process went by smoothly and we love our new phones, thank you! read more

AT&T is well known for their horrible customer service on the phone or at their storefronts. This location is no exception. Staff can be a mixed bag. Some of the staff are legitimately doing their best, but others are just standing there doing nothing. Some of the people there are pretty rude as well. Having to explain your situation to multiple people SUCK. You explain your situation and after explaining all of this they'll just redirect you to another person where you have to go through the process all over again. Sucks even more if you're already in a hurry. Staff bombard you with other offers to try to get you to their "better" plan. My family signed up for AT&T a while back when unlimited data still existed and they tried to get us off of that. No thank you. What finally did it was that it took me over the course of a little less than an hour with my mom present (an authorized user on the account) to tell me that I wasn't eligible for a phone upgrade until a week later. Total waste of time. I'm not sure where else to go to if you want to get an Android phone, but if you want to get an iPhone just go to an Apple store. Did that several days later and received *much* better customer service. read more

Came in to upgrade my dad to an iPhone6+ 128GB and the sales lady was adamant on trying to get us to upgrade using AT&T Next when we specifically came in for the 2-year upgrade option which would also bring my dad from unlimited data to 1GB per month. I love AT&T Wireless mainly due to my Government Reps but I hate going into their core stores and being questioned or really interrogated as to why we don't want to use their Next plan. Seriously?! Give me what I asked for rather than trying to force me on your Next plan to 'save money'!!! How am I saving money if we are paying full retail on the device for the next 24 months and losing unlimited data?! SMH. read more

The worst the worst the worst. They put you on the list you wait forever, one guy walking around doing absolutely nothing other people that are supposedly working I have a very personal conversations with the customers.... While we wait wait wait read more

Ask for Chris. This dude has taken care of my family's plan for a while. Excellent service.

Excellent service! Definitely making this our go to AT&T spot! Dominic was wonderful and really did a great job. He was so helpful and very professional. Wonderful customer service and all the employees we came in contact with were so friendly! We even had the assistant manager, Calvin, come over and help with our screen protectors! Thanks guys! See you next time we need anything with our phones! read more

Only 1 customer at the store and ONE salesperson. One of the girls saw clients and headed to the back and stayed there. Terrible service. Will be writing a letter to their corporate office read more

Was here for an hour in the morning only one sales rep. Waited over 45 min no help. Left and came back same issue. At 1pm came back and 2 sales reps and still not even a hello. Must be the worst ATT store i have been to. Wish these guys had more help. Do not come to this store unless you have the whole day off and can wait up to 2 hours. read more