If I could give NO STARS IT WOULD STILL BE TOO MANY.
12/07/2022 - Wednesday
The Cedar City AT&T store manager: COLTER A. Sucks. Is the WORST.
COLTER A. - Store Manager, is condescending, argumentative, passive aggressive, disrespectful, belittling, and indescribably unprofessional. His assiduous BULLYING is completely unacceptable. He should be removed from any position of customer service or that of authority within the AT&T company, let alone be a store manager.
When I, a frustrated customer, entered the store for a mere explanation of charges on my new bill...that are $150 more than what I was quoted, I was met by Store Manager, Colter A. who was COMPLETELY and socially ill-equipt at ANY semblance of appropriate, customer service resolution. On that day, he demonstrated clearly his inability to POLITELY resolve even the mildest of issues with me, a frustrated customer, who was not even remotely hostile, rude, angry or belligerent.
For 45-minutes, I endured Colter's BULLYING, disrespectful and demeaning tone. I have NEVER IN MY 61-years of life been treated or talked down to by a passive aggressive STORE MANAGER the way he spoke to me. I felt powerless and abused by his lack of appropriate polite customer service, treatment. To the point, I was reduced to tears by his poor treatment.
I contemplated cancelling service with AT&T after 35 plus years, but, would have certainly incurred an exorbitant early termination fee, so, imagine the helplessness I experienced; and he knew it too.
I AM A PAYING CUSTOMER. I'm not an employee of AT&T ; Colter A is. He is a representative of the AT&T company. Like with Andrew D. on 10/21/2021, I too will be contacting AT&T with a formal complaint.
Colter A.'s last words to me were: ---insert Colter A's bad attitude and condescending, disrespecting, demeaning and assiduous tone here--- "did you want to say something?".
I paid. I left. Unsatisfied, knowing nothing will come of my complaint. My only satisfaction is being able to write this review.
There is no amount of "training" Colter A. could EVER receive that would change his disrespectful, demeaning, and passive aggressive nature.
I pray I NEVER have to physically go into that store again and deal with Colter - AT&T store Manager, Cedar City, UT read more
