I liked Dr. Duncan. He was brisk and thorough and fast. But it seemed like he talked a little too…read morefast for me to take everything in. Then the communication with the front desk was not all it could have been. Like he told me they would give some meds for my eye one time and the staff did not get the word - so i had to stumble through asking them for the sample of something I could not pronounce as they were trying to rush me out the door. Then they did not communicate well with the VA which had approved my treatment and sent me to them. They changed it from a two-eye cataract procedure (with a break in between, of course) to only one eye - rather than one eye first and schedule the second operation at the time. The point being my second eye got delayed longer than it could have (so I was dealing with a patch over one eye for a longer spell than necessary) as they had to request a second authorization and wait for a second approval. For the second eye they scheduled me for 7:00 a.m. so I had to drive in to Cedar in the dark, with one eye with normal vision and the other with my glasses with one lens, wishing that they had given me some consideration as an old man coming from so far out of town - scheduled it sooner with a time slot later in the day. For that second eye surgery they were more rushed than for the first eye. Like they asked me my d.o.b. only twice - as opposed to five times on the first surgery - and came into the change room before I was finished struggling into the surgical gown and one nurse hurried to take my bp, reaching over the other nurse who was inserting the I.V. And they rushed me into the operating room before I was out - which was O.K., but on the first eye they had waited until I was asleep before wheeling me there. Not complaining about the professional services - the surgeries turned out fine - but it didn't help my anxiety level to think that they had someone more important to get to and wanted to just get me out of the way. Maybe it was that they don't feel Viet Nam veterans are worth the trouble or that they just hate dealing with the VA because it tends to not pay. Which I can't blame them for that - but they could have treated me with more humanity or even respect. Then I needed to new glasses - because my new lenses that Dr. D. had inserted into my eyes were for distance, so I needed reading lenses and U.V. protection - I priced the glasses at Mountain Eye and then at Southern Utah Vision and ended up at the latter: they allowed me to use my old frames and came up with a price about 100 dollars less than Mountain Eye - $241.00, which I paid because the VA was stalling on approving them. And BTW Dr. Brown at Southern Utah Vision said the surgery on my eyes was very good when he made the examinations.

The front desk ladies were not very helpful and rude. Called back to ask some questions and they…read morewere not willing to help me out at all. Told us to just go elsewhere if we were not satisfied.

They're awesome. I…read morebrought my glasses in on short notice for a repair. It wasn't an easy fix as the frames required a rewire. They completed the repair within an hour. And didn't charge me a dime. Very nice and accommodating.

Great experience here. Dr Albrecht is thorough, easy to talk with and takes time with you, and no…read morepressure to buy. The office staff are equally friendly. The office is no fancy frills type of place. It offers a basic and thorough eye exam. I will definitely return and recommend to friends. I'm really pleased to find Eyetown.

I visited the Panguitch office today for myself and my one year old daughter who has a slight lazy…read moreeye. I was SO IMPRESSED with the entire experience! No wait at all. The doctor and the staff were absolutely amazing with my daughter. The doctor took care of all of my concerns and made us feel like he actually cared, which is rare with doctors. I highly recommend and I'll definitely be going back!

My first impression of this office was that they are BUSY. Dr. Pace has been terrific, and this…read morereview does not reflect on his service. But there is a large staff - which you would think would be a plus - but it isn't. They are all very friendly, but there is too much inefficiency. When it works well, there is no problem. But when there is a problem, it becomes an exercise in frustration. I had a very frustrating experience with the billing department last year. This year, I have been waiting for my new prescription for 22 DAYS now, and they still can't tell me when they will be finished. Why not? LENSCRAFTERS gives you your new glasses in ONE HOUR. Since I only need to see an eye doctor once a year, a well-run office ought to be a quick and easy visit. But it wasn't last year, and it isn't again this year. I'm going to find a SMALLER, more efficient office - where the doctor actually cares about RETAINING patients. When I told the doctor I spoke to on the phone today that I am going to find another office - he said: "That's fine." Totally unacceptable. If you want to be "one of the crowd" - this office is for you.

He helped my son's vision when other optometrists didn't even try. Dr Whitney is very knowledgeable…read moreand up-to-date on new research and technology. The staff is so nice and helpful with insurance co-pays and such. Def recommend them.

I have to say, I'm really disappointed with this eye care center. It's extremely expensive for what…read moreyou get, and the attitude you get when you decide not to buy glasses or contacts from them is unbelievable. To top it off, they claim your prescription is only valid for one year--when state regulations clearly say it's good for two. It feels like a money grab, plain and simple. I won't be coming back after realizing they tried to pull one over on me.

Too busy for their own good. You'll be just "one of the herd." And they charge more for their…read moreframes than anywhere else.

Great customer service by the pharmacist, "Hayden"? I think!? He filled my Rx when Walmart had to…read moreback order on the day it needed to be filled. Thank you! You saved the day!

Still horrible. Asking for insurance again as if I haven't provided it a million times, even had a…read morelong discussion in person about this last time. Will be transferring to a new pharmacy because they just cannot get it together...