I would give this place zero stars if I could. I went in on May 21, 2026 to see about upgrading…read moremy phone. The store only had a couple of customers, but not a single employee even acknowledged my presence. I was in the store over 30 minutes. No greeting, no asking if I needed help, no "we'll be right with you", nothing. They completely ignored me. I finally got mad enough I just left. If they don't want my business, I'll go elsewhere. I won't be returning to this store, nor would I recommend it to anyone.

Dallas brother helped me to order a new phone! I couldn't figure it out by myself, and I just came…read moreand he just ordered a new one. He is very friendly, great man!

So you can't call the store to see if they have an item in stock so you don't waste your time by…read moregoing down there and finding the items are not in stock. You call the number and get an operator that isn't at the store. Guess I'll call T-Mobile and ATT

Go have Percy help you! He saved me over $100 on my bill and worked through two trade ins with us…read more Awesome service!

I upgraded my phone and was told by the representative that I'd be paying around $100/mo for my new…read moreservice with the phone upgrade included. I ended up with extra add-on services added to my line that I wasn't aware of, and Verizon customer service basically told me that I was responsible for these charges since I would have approved them. Don't do what I did and put your trust in the representative in store. Read every word of your agreements and watch what they're doing on their point of sale system. Not to mention sometimes this location will close early or refuse to serve customers before their closing time. Sometimes they say their internet is down, but they are unplugging the WiFi routers because they don't want to help people. Give your money and service to someone else.

Be sure to read all your paper work and documents before leaving the store. My dad went in to get a…read morenew phone- ended up having upgrades added to his line that he did not request or approve. When he went back the same day to return a watch he decided he didn't need he suddenly was told he didn't have the ability to change anything on our account- despite being allowed to add lots (some without his permission) that same day with the same associate and him being fully authorized to.

They had no interest in helping me and I wanted to buy a phone. Told to go buy online. If you…read morewant to know why their service is so bad, know this. I was told they cannot access our accounts and they are a franchise not an actual TMobile seller. Also, they said TMobile is selling its locations and they are becoming franchises.

So I was in the T-Mobile next to the crumble in Cedar City and the employee that helped me his name…read moreis Blake, he is a great, great person. He was so kind and sweet and helpful and talking to me to where I understood everything and I wasn't like lost or I didn't understand. Like truly is the best. Every store in America needs a bike and Blake needs a raise cuz the way he was dealing with the other customers coming in while he was still helping me was amazing and for him being the only one there until like 3:00 in the afternoon he did such a stand-up job just 10 out of 10. She is the best ever

This store is an absolute joke. My fiance was charged $35 for his prepaid plan when they had him on…read morea $45 plan. He was supposed to be on the $35/mo plan but the associate somehow changed it. (She also said there was a $10/month unlimited plan and my fiance asked the manager about that and he said does not exist) Because she changed it, when he paid $35 it didn't activate 'his plan'. She said the only thing we could do now was call the number and get a refund that way. It would not be credited to his plan. He asked if they stole his money and if legal would have to get involved. She banned him from the store to where he is not allowed to pay his bill in store. We then had to pay the $45 to get it activated. When I went into the store to pay it (since she banned him) she let me get into his account even though I am not an authorized user. So this associate seems to not follow the rules and makes things up as she goes.

Horrible customer service, they quote you a price for a plan and phone , only to change it up and…read moreraise it 50 bucks a month !!! Rude people , not willing to help The manager refused to help , so I walked out . Save yourself from frustration, go somewhere else. I've been with A T &T for 22 years ... time to change .

I had dropped my LG G4... out of my car... as it was moving. The screen was pretty cracked and I…read morebegan looking for a replacement. I was worried: where in Cedar City, UT could I find someone who could fix my Android? Zagg only did iPhones. Fortunately, I had a friend who referred me to Dave. Dave was so nice: he fixed my phone in little over half an hour, and even directed me to the best tempered glass cover to prevent breakage in the future! He was incredible and now my phone works wonderfully! Thanks Dave!

Best phone repair price in town! Went in and got out within 20 minutes. Highly recommend Fix N Go!read more

I have been calling customer service quite a few times for a bit of help setting up my own router…read moreand firewall. I have talked to Trevor a couple times now and he has been great. He is patient and kind. He really works like he wants everyone's issues resolved. He is a clear communicator. He's the best customer service support person I've ever talked to. Thank you Trevor!

If you still have TDS and are looking for a much improved customer service and billing experience,…read moreI highly recommend switching over to SC Broadband!!!!! You deserve SO MUCH BETTER than to continue to put up with TDS' lies, chronic incompetence, and bullying/mistreatment. TDS needs to be sued for gross negligence.

Colby is the absolute best. Very knowledgeable, fast and fair pricing. I have used this service…read moreseveral times and always received high quality results. I highly recommend.

If you got a PC problem go to A+, Colby is fair, timely on responses & fast with his his process…read more Thanks again for the work, your the man

Ben and Cooter were extremely helpful with updating my computer. They were courteous, very patient…read morewith my questions (senior moments), kind and reassuring. They are the best at real customer service. I've warned them: I'll be sending more seniors their way. I'm really grateful to have found this place.

Oh yeah....these folks know what they are doing! Don't let their ages fool you! Eric and Gavin…read moremight look young, but they are accomplished technicians and know how to communicate with clients. My old desk top was aging out and Eric helped me select a gently used new model HP Pro-Desk Mini for home use. Gavin successfully transferred my entire digital life from one elderly tower into something the size of a sandwich...seriously, super compact, super updated and super fast. But wait! There is more! They helped me select the best Microsoft package for my personal use. I am grateful and I am actually enjoying & using this new system especially because they did the home visit install for a very modest fee....Shhhh, seriously, I would have paid double for them to hook-up and reconnect everything! It was so well executed I thought "Sorcery! Magic!!" Naww, just good old fashioned smart employees & hard work. Good Job Y'All!! And, Thank YOU!!