Cam helped us and he was awesome! The preteen received a new Galaxy A15 5G and Cam helped us with…read morethe case and screen protector. Thankfully, he put the screen protector on for us! Cam's customer service made him our Christmas hero.

My iPhone had been locked Out for about a week because I forgot my passcode. I've tried going to…read moreApple Store to get it fixed and we'll they were no help at all all they could do is reset my phone to factory settings. So it like oh well we can't do anything else. I even called Apple support like 4-5 times and they just had me going in circles. So yesterday 9/29/22 I went in the Carmel store and not having any anticipation of having my phone looked at let alone fixed!!!! So why not.. the assistant Mgr Sangam Verma took a look at it and did a few things with it and tried a few things and low and behold he got it unlocked!!!! He took his time and didn't give up. I want to say thank you again Sangam you are my HERO!!!!! T - Mobile I hope he gets recognition for going above n beyond and for doing what Apple couldn't!!! Thank you!!!! Great customer service!!!!

Great experience with 'Chris' at this location. Took at least 1.5hrs of his time just to help me…read moretroubleshoot and address a hardware issue on my ancient iPhone6s. I had experienced terrible service at the Zionsville (Whitestown) Location but this store renewed my trust. Thanks,

Hi Chris - I was setup with a "free" trial of internet air for a month by a former employee back in…read moreAug/Sept, returned the equipment and then was charged over $130 for the "free" service. I have spent months trying to get this resolved, have been sent to literally ten different ph#s (two of which they sent me were to disconnected numbers). Connor at the branch has been great, but his form to correct this was denied. So for a family that spends over $600 a month with AT&T, I find it ridiculous that I now have to consider pulling all our accounts that we have had for at least a decade over this. It makes no sense to me for this to be happening. Now I have been sent to collections for the first time in my life and at this point I will definitely consider leaving AT&T.

Had a new screen fitted on my granddaughter's iPhone, 3 months ago. Today, it was acting up and…read morewould only allow intermittent touch response. I was somewhat stressed, as I couldn't find the receipt for the replacement. Katy, at the front office, was very professional and they agreed to replace the screen. This review is not about the free replacement, but the fact that the entire customer experience was 5 star. We, in a 5 cell phone household are very happy to have found our go to cellular business.

I have bought from and sold to this place multiple times. The employees are very nice and have…read moregreat communication and knowledge.

Very honest and helpful on battery selection and if we really needed to buy a battery vs upgrade…read moreour cellphone. Lots of batteries in store that you're bound to get a charge out of!!

So needed a weird sized battery for a house alarm remote. Could have ordered it from Amazon but…read morechose to try and buy local. I don't know when Batteries + moved from the Gas Station but it was a much nicer building and lay out. Both employees were waiting on other guest so I looked and was able to find the battery I needed. Kid that rang me up had zero turn as my Mom would have said. He looked like he was just bored with life. I hope his day picked up. Sad to be so young and appear so unhappy. I was happy they had the battery , and when I got home I installed it in the remote and vola it worked. They have a mask sign up on the door but neither employee had one on as well as one of the two customers.

After my 3 year old decided to throw his iPad and crack the screen, I had to make a decision. He…read morecould live life without an iPad or I could listen to him whine and cry all day, especially on long car rides. Well, against my better judgement, I decided to get his screen replaced. I shopped around to get the best deal and this place ended up having the best price. They also had a relatively quick turnaround. I was quoted 3 days, but it was ready within a day, which was nice. They fix all types of cell phone, tablets, and computers. Not only do they fixed cracked screens, they sell used/refurbished products as well. They also do general repairs like battery replacements, fixes charging port or software/boot up issues. The shop is kind of tucked away in a small strip mall, but not too hard to find. They were very responsive to my request and needs. I called an asked them how much it would cost and they gave me a straight forward answer. The man working the counter was very friendly and helpful. My kids iPad was as good as new and now has a new life. Having two young kids, I am sure that this will not be the last time that I will need a screen repaired. This will probably be my first stop when I do. I highly recommend checking out this place for your cracked screen needs.

My phones battery randomly went out the other day and i was expecting a really long and tedious…read moreprocess to get it fixed but it was really easy! Just came in told them the problem and it was fixed a couple hours later. Everyone was very nice and professional and the prices were good!

If I could give 0 stars I would. We've all had cell phones for quite some time and we've all gone…read morethrough the unbearable 'switch', but this one took the cake (and a lot of my money)! I went in to assess if switching made sense financially. I sat with Stephen, who just came from my current carrier. He looked at my current plan with said carrier, and I asked him 'How much would it cost us if we switched to Verizon?'. He said that if we signed up 5 lines our total out of pocket cost would be roughly $500, my monthly rate would stay the same and we'd all get Apple Music for free. Awesome! Say no more! So we decided to make the switch, came back with the fam and ended up paying about $100 more than he said (not a deal breaker). We got our first bill fairly soon after and not only was it $270 more than the cost of the forecasted monthly plan, we found out that our plan did not actually include free Apple Music. I talked to the manager and he said he'd try to make it right b/c 'there's a reason we have 4.9 stars' He did some 'creative' book work to make it look like we returned items that had not been returned and gave me a credit of a little over $100 in the store. He said he would continue to work on making us whole, but he'd have to wait on the sales for the rest of the month to see what kind of 'money he'd have to play with'. Two days later, they stopped answering calls. I went to the store to find that they went under renovation and I never heard from them again. I went to another Verizon store in the interim to find answers and they just shook their heads telling me that my first mistake was doing business with this location because they weren't an authorized Verizon retailer and that I wasn't the first person that had had issues with this store. Unfortunately, there wasn't much they could do. We decided to cut our losses and leave it alone. Two months later, we got a bill from our now past carrier that we owe $800 for the phones that were apparently still being paid off! I went back to the Verizon, which was now open, and I talked to Stephen. I told him what's going on and he said he'd talk to his manager and call me later that day. He called a few hours later to let me know that there is nothing they could about the $800 bill and that it isn't their responsibility to inform me of such things, and they wanted to make it 'abundantly clear' that if I thought about switching, I would then owe Verizon 'thousands of dollars'. All I have to tell you is BUYER BEWARE. These guys are much more interested in making a sale than helping customers make informed decisions that are best for them. Save your money, time and sanity by going to a 'verified' Verizon store (like on Greyhound Pass in Carmel) where there's actually some accountability. #verizonwireless

In November 2020, I had the opportunity to take my elderly father to this store to get his phone…read morerepaired. We worked with Clark, the store manager, and were impressed by his knowledge and customer service background at Verizon. The phone issue wasn't simple so he created the pathway for us to get a fix should this initial attempt not work. He backed up everything, etc. Just what you'd hope for. He was so respectful to my father and even thanked him for his military service.

Kevin hooked us up today. We had a very pleasant experience, and would certainly recommend this…read morelocation if customer service is important to you. I'm used to dealing with other locations that do not take the time to explain the process, so this location was definitely a breath of fresh air. 10/10 would recommend this location whenever you're in need of a new phone or accessory.

This was honestly a great experience for myself and my mom. We went in looking for a new phone and…read morethey were out of stock. Logan (whom I believe is the manager) was SUPER helpful! THey, unfortunately, did not have the phone we wanted in stock, so he called about 5 or 6 other stores in the area to ensure that the one we were going to have was in stock. I would highly recommend going here and requesting Logan. Thank you so much, Logan!

I was in a crunch one day last week and needed to get a couple things last minute and I put an…read moreorder in online and it was ready within seconds. The lady who was working this particular morning was incredibly kind, and very helpful. Immediately showed me to where something was that I asked about and kindly grabbed my package off the shelf(instead of me getting it myself bc I had a pick up order). Super quick and easy and I will definitely have this location in mind the next time I need office supplies!!

This is a great location. The employees are very friendly and helpful…read more Online ordering with curbside pickup is fast and convenient. I often print flyers and other items at the copy and print center, and it is a quick and efficient process.

The service in this store is real bad. For a Saturday morning of a weekend before the holidays they…read morehave one person working. He's trying the best he can but spending 45 minutes trying to fix a watch while a bunch of other people are trying to get help is a poor customer experience.

Ummm yeah. I don't know where to start. When I first suggested management call me about my…read moreexperience I got a look that suggested I was crazy. I am not crazy. It's Christmas Eve and AT&T has blocked my phone from being used. So yeah. I'm going to need to speak with an individual in upper management. This entire ordeal has been a nightmare. Long story short. I've been told conflicting stories from the store and 611 about what needs to be done in order to resume service. And this has nothing to do with billing since my FIRST due date is 1/2/25. I am beyond furious!!! Did I mention it's Christmas Eve and I don't have a phone??? I have to wait until the 26th to get this resolved. This is a very bad business practice. I will be expecting contact with upper management once this is resolved. CHRISTMAS WITH NO PHONE THANKS AT&T.