Came to the store to take advantage of an ATT promotion, the customer service rep. Bobby Iler did pretty much everything wrong while setting up my account and signing me up for "free" services that i had to pay. For starters i mentioned about 5-7 times that my address changed and i gave him my new address where i expected the service to be, i dont know how but he still put my old address in the system, ATT is still trying to fix his mistakes, it took me countless hours on the phone to get my service installed at my new address.
Bobby also told me i get free DirecTV app for a year, and even when i came back with a email stating that i will be charged in 7 days he still insisted that its free for a year and he will take care of it, obviously he did not take care of anything, i wasted so much time with customers support and another store which had knowledgeable employees, not like Bobby.
Remember Bob, its not about fixing countless mistakes you have made, its about doing the things right from the start, and not putting the burden on customers shoulders!
I am extremely disappointed! read more