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    AT&T Store

    1.7 (46 reviews)
    Open 9:00 am - 9:00 pm
    Updated over 3 months ago

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    The first message with him showing confirm I had all the information and it was set to be confirmed as well as one of multiple ignored texts

    Well another update....Since the service at this store was not good when I asked for their help with this situation. I have been in this process of trying to receive giftcards since February 20th as you can see from the picture below. On August 14th I texted the associate that showed up to my house (Brent) to make sure everything was ok. He assured me it would be confirmed (see picture below) and that it had been only two weeks since I had uploaded another thing I was supposed to (like the 4th thing at this point) and that there was no reason to worry, because it could easily take four weeks. On August 27th I logged in again and noticed that there was a message saying I was disqualified.... I texted the agent again, this time not even receiving a response. (see pictures below) On August 29th I texted him again hoping for a response and was slightly relieved as he told me and I quote (see pictures below) "I don't see any updates because it's only been 3 weeks, the 4 week mark is next Wednesday." This led me to believe that it was just a technical error I was seeing on my end. . (Keep in mind he said I DONT SEE that I took as he was actually looking at the account...) So, last Saturday having been a few days past what he told me this four week mark was and still having no changes on my end, I texted my him again, with... you guessed it, no response (see pictures below) After trying to call today to no avail I finally asked if he had a corporate number, which of course finally prompted a response... messaging me asking for my account number. That was over 2 hours ago (still no attempt to call me back) and still no response. I just thought I would give the final warning for anyone about to fall into the same trap I have. If you are already in the same situation as I am, I feel your pain. Here are some things you can do to potentially help. #1 Submit a detailed report to the FCC (Federal Communications Commission) via their consumer complaint portal (fcc.gov/complaints) #2 File complaints with Consumer Advocacy Groups complaints like the Better Business Bureau and RipoffReport.com #3 File a complaint with your state's Attorney General (Georgia: Chris Carr) #4 If you have documented proof like I have kept, file a report with corporate ethics via the AT&T ethics hotline. ( 800-807-4205) or (att.com/ethics) # Calling AT&T retentions can also sometimes help (1-800-331-0500 ) I just got off the phone with the support line and they were still missing information even after my agent, as you can see below, assured me everything was fine. I hope you learn from my mistakes and stay away from this company.

    Excellent service from Alex and management team. Fast service and very helpful with phone.

    Claim a "No Hassle Policy" and just exchange your device

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    6 months ago

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    8 years ago

    I'm honestly not surprised that they have 2 stars on here. Customer service is awful.

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    7 years ago

    "Incompetent" is an understatement. They do not know their stuff. That's all I'm going to say.

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    Page 1 of 2

    Ask the Community - AT&T Store

    Review Highlights - AT&T Store

    I went in today after no success over the phones and Melanie was AMAZING!!!

    Mentioned in 4 reviews

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    Best Buy Mall Of Georgia - Refrigerator

    Best Buy Mall Of Georgia

    2.1(95 reviews)
    0.3 mi
    $$

    I'm an extrovert. I love good customer service…read more Being asked NINE TIMES why I'm in the store, if I have questions, if I need any help, and TWICE by the AT&T guy to talk about my phone plan is not good service. STOP. MAKING YOUR EMPLOYEES. HARASS PEOPLE. I just want to browse. The odds of me buying anything go exponentially down with your people hovering aggressively everywhere. Because now I'm trying to look unapproachable instead of actually looking at products! I can't even tell you about prices or deals because I was SO CONSCIOUS of all the swarming employees. We were standing in a triangle, backs out, having an ACTIVE conversation, and someone interrupted. We said no thanks. THEY KEPT TALKING. then I was telling another family member that exact story -- once again in a circle -- and we were interrupted AGAIN! It was funny because of how ridiculous it was and how closely together the interruptions happened. We couldn't have been in the store more than 20 minutes. Had to leave because it was so frustrating I was afraid I was gonna start screaming, lol.

    On Friday, November 14th, I ordered a TV online from Best Buy. When I arrived to pick it up, I…read morerealized the TV wouldn't fit in my truck, so the sales associate recommended scheduling a delivery. The earliest date available was Monday, the 17th. I also learned that Best Buy offers TV installation and mounting for an additional $179.99 -- which felt expensive, especially since I already have my own mount -- but I went ahead and paid for it. I was promised delivery and installation by Tuesday, November 18th, no later than 3 PM. After 3 PM, I received a call from a Geek Squad electrician informing me that he was out of the area, very behind schedule, and would not be able to complete the installation until later in the day or first thing the following morning. I had already taken off work and cancelled a scheduled appointment to be available for this install. Considering the money I paid and the time I lost, I am extremely disappointed. This was my first purchasing experience with Best Buy, and the service I paid for was not delivered. I attempted to call for support, but after being transferred multiple times, my call was dropped, and I never received a call back. No customer service, no resolution. Given that this service was costly and not fulfilled, I am requesting a discount on the delivery and installation fee or a full refund. This experience was very disappointing, and I will not be using Best Buy's delivery service again. Delivery Order #1125318213027 Reference Number: 57719092840201

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    Best Buy Mall Of Georgia - Fire Hazard & no customer service

    Fire Hazard & no customer service

    Best Buy Mall Of Georgia
    Best Buy Mall Of Georgia - Geek Squad Center

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    Geek Squad Center

    uBreakiFix by Asurion

    uBreakiFix by Asurion

    3.1(28 reviews)
    0.5 mi

    I recently began building my first gaming PC and ran into issues with power and cabling that…read moreprevented the system from turning on. Being new to PC building, I contacted UBreakiFix and specifically spoke with Cody Mack to confirm that he works on gaming computers. After setting an appointment, I brought in my brand-new build, explaining that it had never been powered on. Cody told me he would look at it the same day or, at the latest, the following day and would provide an update. After five days passed with no communication, I called on day six. Josh answered, asked for my phone number, and told me, "Oh, this has been ready for pickup." I then received a text stating my computer was ready. When I arrived at the store, Cody asked if I had built the computer myself. I said yes and asked what the issue was. He told me the wiring was incorrect and that he had replaced several of my power cables with spare cables he had lying around the office. As a beginner, I trusted his judgment and was just happy to see the computer powering on. At that point, Windows was not yet installed. I took the PC home, installed Windows, and everything initially seemed fine. However, after about a week and a half, the system began crashing, blue-screening, and showing GPU artifacting. I contacted Cody again and was told to bring it back in. The second time, Cody said he would stress test the system and have results the next day. I did not receive a call, so I followed up the day after. Another employee answered, took my phone number, and repeated the same information I had already given Cody--making it clear that no one had actually looked at the PC yet. Two more days passed, and when I called again, Josh told me no technician had touched it. I decided to pick it up. When I arrived, Cody claimed he had stress tested it extensively and could not get it to crash. I asked why I hadn't been updated, and he said he was busy. Frustrated, I took the PC home and began troubleshooting myself. After posting photos online, multiple experienced builders pointed out that I had mismatched PSU cables installed. That's when I remembered Cody had swapped in spare cables during the first visit. Further research confirmed that you cannot mix PSU cables between different brands, especially on a fully modular power supply. Cody had installed a mismatched GPU power cable and used a daisy-chained splitter on a 40-series GPU--something that is widely known to be unsafe and can cause hardware damage. I returned to the store and explained this. Cody insisted that swapping PSU cables would not cause damage, which directly contradicts basic PC building standards and manufacturer warnings. I had already spoken with multiple other technicians who confirmed he was wrong. A simple Google search would have confirmed this. Eventually, after I got the PC to crash in the store in front of him (after being largely ignored for over four hours), he reinstalled Wi-Fi drivers and claimed that was the cause of GPU artifacting. It clearly was not. When I requested a replacement GPU (since it was brand new and damaged due to improper cabling), I was told there was "no way" it would be replaced and that corporate would not approve it. Corporate later claimed I swapped the cables, which is completely false. I provided a full written account explaining that their technician installed the mismatched cables. I have now received no response for over two weeks. I am currently left with a fried GPU, no accountability from the store, and silence from corporate. If you need help with a TV remote or a simple battery replacement, this may be the place for you. If you value your PC hardware--especially high-end components--I strongly recommend going elsewhere.

    I was so scared of the one star reviews but they were amazing! The employee who did my phone was…read moretired but still took my phone in. He replaced the screen in a timely manner. He also added a screen protector after! Very nice and clean place.

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    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    AT&T Store - mobilephones - Updated May 2026

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