We had excellent customer service with Troy. He treated us like old friends catching up. We were able to look over the products and find deals that works for our family needs. We were able to get the Black Friday deal which started on November 21st, that was a good value for us. Thank you for the great service. We will return. read more

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It's ATT store so most people know what they need before going buy definitely a place I try to avoid . I get my phones from Apple and the warranty from Asurian sucks basically . Can't get same day, takes a lot of back and forth to get anything fixed and can't get asurian on the phone so the warranty they offer is of no value to me. People come and go here so hard to find someone with knowledge so I stay away. Just my thoughts . I don't recommend . read more

I got service with this company and it doesn't work in my house. I tried to return to my previous provider but Att has put a fraud alert on my number. They won't release it even after I went to their store with my government id. Please understand that I am a senior citizen retired and don't have service in my house. If I get sick or injured I am not able to call for help. Att is putting me in possible danger and they don't seem willing to secure my safety. I cannot use their services in my house. To use my cell phone I have to go outside if the house to make calls. My incoming calls go straight to voicemail. This very dangerous. No one in ATT customer service is willing to remove the fraud alert even after I told about the potential for illness or injury. Nor are they willing to give me information on how to get this resolved. So that being said. For any potential customer please don't use this company to avoid and potential harm to self. read more

I went to this store as I was directed to by ATT customer service. I was returning a recent phone order as I was not satisfied with their service. I needed to do two things return the device and get a sim card for an older phone. They wouldn't take the device and walked away when I asked if I could call customer service as they directed me to the store. The person never came back as I was there for almost an hour. I asked for a manager to see if I could still get a sim and they said they would get one but still nothing. So I called customer support again to see if the store could give me a sim but since no one at the store seemed to care why I was their I left after about an hour and a half. Now I have to wait for a few days for a SIM card with no phone service other than Facetime. I would give the store and ATT a 0 star if I could. read more

Well another update....Since the service at this store was not good when I asked for their help with this situation. I have been in this process of trying to receive giftcards since February 20th as you can see from the picture below. On August 14th I texted the associate that showed up to my house (Brent) to make sure everything was ok. He assured me it would be confirmed (see picture below) and that it had been only two weeks since I had uploaded another thing I was supposed to (like the 4th thing at this point) and that there was no reason to worry, because it could easily take four weeks. On August 27th I logged in again and noticed that there was a message saying I was disqualified.... I texted the agent again, this time not even receiving a response. (see pictures below) On August 29th I texted him again hoping for a response and was slightly relieved as he told me and I quote (see pictures below) "I don't see any updates because it's only been 3 weeks, the 4 week mark is next Wednesday." This led me to believe that it was just a technical error I was seeing on my end. . (Keep in mind he said I DONT SEE that I took as he was actually looking at the account...) So, last Saturday having been a few days past what he told me this four week mark was and still having no changes on my end, I texted my him again, with... you guessed it, no response (see pictures below) After trying to call today to no avail I finally asked if he had a corporate number, which of course finally prompted a response... messaging me asking for my account number. That was over 2 hours ago (still no attempt to call me back) and still no response. I just thought I would give the final warning for anyone about to fall into the same trap I have. If you are already in the same situation as I am, I feel your pain. Here are some things you can do to potentially help. #1 Submit a detailed report to the FCC (Federal Communications Commission) via their consumer complaint portal (fcc.gov/complaints) #2 File complaints with Consumer Advocacy Groups complaints like the Better Business Bureau and RipoffReport.com #3 File a complaint with your state's Attorney General (Georgia: Chris Carr) #4 If you have documented proof like I have kept, file a report with corporate ethics via the AT&T ethics hotline. ( 800-807-4205) or (att.com/ethics) # Calling AT&T retentions can also sometimes help (1-800-331-0500 ) I just got off the phone with the support line and they were still missing information even after my agent, as you can see below, assured me everything was fine. I hope you learn from my mistakes and stay away from this company. read more

AT&T Store - The first message with him showing confirm I had all the information and it was set to be confirmed as well as one of multiple ignored texts - Mobile Phones Near Me - Buford, Georgia

The customer service in this location is seriously lacking. I walked in with my husband and none of the customer service representatives greeted us or told us to sign in, nothing. We stood around for almost 10mins before we notice one of the reps walking toward someone else who came in after us. It's ridiculous. I had to approach him and let him know what we were here for. read more

DO NOT go into this location whatsoever. My family and I have used AT&T for years and never had issues with the actual service/company. However, the particular guy who helped my husband and I with getting a new plan was beyond inappropriate and unprofessional. Aside from the inappropriate questions, he failed to inform us of the phone plans available, what we were actually signing up for, and did not apply the proper discounts we were eligible for. Do not waste your time going in here and a message for AT&T - please vet and do a better job at choosing who you hire to work at your stores. We are appalled at what we experienced here . read more

Zero customer service. Came in to turn in 3 phones for an online trade and sat around for 30 minutes. Wasn't checked in despite being told they had my name. Watched 3 people go ahead of me. read more

Excellent service from Alex and management team. Fast service and very helpful with phone. read more

AT&T Store - Mobile Phones Near Me - Buford, Georgia

This store sold my husband two apple watches, one for him and one for my son. They couldn't get the cellular to work on my son's phone. After THREE HOURS in the store, they sent my husband home and told him my son's watch just needed to be updated. Nope. Then three failed phone calls to AT&T from home, still didn't work. So my husband went BACK TO THE STORE. After another hour, the manager told my husband they won't be able to fix it until tomorrow, so come back then. My husband said, "Take it all back. I want to return the watches." And the manager said, he'd have to charge my husband a RESTOCKING FEE. WORST. CUSTOMER. SERVICE. EVER. BUYER BEWARE. read more

I can only say, avoid this place. My wife and I have two accounts. Both of which are in very good standing, and have been all along. We wanted to merge our accounts and get new phones. The manager here said that cannot be done in a store. I called AT&T, and they said I should do this in a store. WTF! Manager here said he's been here for 5 years and knows what he's doing. Really?! read more

To the supervisors of this corporate location, I visited on 3.7.21. Only to be met by Melanie who was very unwilling to help our situation before we even finished explaining our reason for the visit. Furthermore, attempting to dissuade us in our efforts to receive the support we needed due to her lack of desire in providing customer support. Not only is she rude and dismissive she has no qualifications to work a simple entry level service job with her attitude. My visit with att corporate location at Cumberland was friendly and professional. However, they provided me with the wrong phone. We visited the Mall of Georgia corporate location to get the situation remedied. My experience here was the very opposite of professional service. We should not be treated with annoyance as paying customers with ATT for over 15 years. Never has this happened before. I was forced to call the Cumberland location because of Melanie's unwillingness to aid me. I was told by the representative who aided my initial sale would leave a note stating the error and restocking fee would most likely be waived as a bill credit. Simple. Understandable. And most of all personable. This is the service I'm used to from ATT. I was passed off to Romaine who stated he is the manager. Refused to provide a business card and simply wrote his name on a slip of paper. Then tried to justify his associates behavior through insulting my intelligence on what good customer service was. Had to repeatedly explain to him that the problems we had were not due to the att policy of charging a restocking fee, instead the rudeness and inappropriate behavior. Yet, still remained unapologetic and arrogant. Please review the employees at this location and notice why your reviews are only 2/5 stars. I'm sure it would be worse if customers could provide 0/5 stars as a rating. Unfortunately, I have to give at least 1. Very disappointed not only in ATT but in Melanie and Romaine for their lack of decency. read more

Manager has the worst customer service. Doesn't want to help customers while the other employees are busy with other customers. Since when managers don't work only because they are managers? She said she couldn't help until another employee is available. read more

No comment..... just a horrible experience! Looks like they don't want you to go to the store so they don't have to do their job. read more

The customer service here is not the best. When you walk in no one greets you or even asks you if you would like any help. It takes a long time for a worker to get to you. I would recommend going to another at&t store. read more

I just left the Buford AT&T store. Melanie went over and above for me. She was kind, considerate, answered all of my difficult questions, made the process of my purchases very easy to understand. She is definitely an employee that is a major plus to this company. Thank you Melanie. I greatly appreciate your assistance! read more

Buyer beware BEFORE you spend a dime at this store!!! Read my whole review here because it will not post it all on here. https://www.facebook.com/shopZiadaMall/posts/10154126332899874:0 read more

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I just wish they would stop updating. It has been pretty good so far, but this recent update is horrible. Everything you did in the past shows. Last night I got a call and so much info at the bottom of the screen, I hung up on them. If I call a friend, when I pull up the name to dial it shows all our previous calls and how long they lasted. Who cares - I am still not sure how to erase that so that I can see her address to mail a card. And set the timer last night for baking and it shows all the timers I have set before. I wanted 3 minutes more and it shows the timer previously set 35 m, 30 min, 17 m. I had to stop and delete all of them - stupid. Just give me a clean screen and let me see what I need. Memories of previous times I made a call or set the timer - stupid. I am sure I will soon find other treasures they have installed. Wonder what they paid the genius who developed this - while making our lives miserable. And that is not just my opinion as some of my family and friends have said the same thing. Please AT&T take off all the previous info - gosh what a pain and ugly too - calculator now in red - ugh. Ever heard of less is best! I do have to say that the connections in our area are better than Verizon, but that is probably due to the location. When I lived in FL and CT, Verizon was better. And service people who come to our home end up using my phone because they can't get theirs to work - so that is one plus. read more

If I could give fewer stars I would. My daughter and I went in to replace screen protector but all people were tied up. They made us go wait in the car and said we were next. After 20 minutes we just left. We could see other customers come in and getting helped without having to wait in their cars. I'm positive it's because we were only white people there so screw those racist c*nts. I'm now seriously thinking about moving all my services to someplace white friendly. read more

All of the reviews based in this store are very accurate, customer service is terrible and somehow they add extra fees to my bill that were never discussed or approved, it's ridiculous how they take advantage of these customers. I went up there with my boyfriend to get upgrades on our phone, in order to take advantage of the buy one get one special we had to pay off my phone and change the phone number. The employee that helped us screwed it up and we didnt realize until 45 min later when we get home, he ended up putting the new number to my boyfriends phone which was not discussed at all, and is also his business number which could affect work for him. We then find out we have to drive 45 minutes back to the store for them to fix it and the gentlemen that helped us left for the day so we were left with a manager, he was rude to us and didnt apologize for any of the screw ups that they caused and fixed it within minutes. Our bill has been ballooning more and more each month and this company is terrible, we stopped using their cable package last year due to the ridiculous costs and we're about to leave their phone company as well for the same problems that always seem to arise. Get your shit together at&t and quit being crooks and stealing from people read more

I went in today after no success over the phones and Melanie was AMAZING!!! She figured out the issue and got my phone number transferred and my service activated!! She knew exactly what she was doing and the manager seemed to really care about the customers. read more

Purchased a phone from this location for pick up was not contacted by email to know if I had to try to get the phone from another location or request a device get shipped to my home. Was not notified of a refund until I checked my order online and don't know when I will get my money back Melanie on the phone was very rude. All I asked was how was I supposed to know when I was going to get my device and she said " it doesn't get shipped to your house when it's not available at the store it don't work like that" instead of just saying the system automatically canceled your order and you will receive a refund but you have to do the process over again I will never go back and I live near this location and I always upgrade my phone. I guess someone was having a rough day at work but you will never get me as a customer again I do not recommend !!!! read more

Absolutely appalled with this store and their employee "Irma" who just tried to fraudulently add a home monitoring system to my elderly parents account when they went into the store to simply switch out phones as required by the AT&T system upgrade. It takes a particularly vile character to try and take advantage of elderly people. I question why AT&T allows/enables those individuals to represent them or go anywhere near the public. It reflects very poorly on AT&T as a whole. Fortunately, my parents caught the unrequested and very costly addition on their account. However, both parents, myself, and my husband were on the phone with AT&T for an hour. Each time we asked for the unrequested service to be removed from their account, the AT&T rep refused and then put us on hold or transferred us to another rep to supposedly remove the service, only to be harangued some more about keeping the service. The AT&T phone reps kept insisting my parents "give the service a try," refusing to remove it until we demanded they do so and made a Georgia Public Service Commission complaint. Pitiful and completely unethical behavior in every possible way. read more

I am a very patient consumer, I understand that there are often long wait times and am very willing to do what's needed to have my problem solved. I had called AT&T earlier in the day to ask if I needed to have my name on the account to swap out the size of a SIM card, as my husband's was too large for his new phone. I work for my parent's business part time, and the phones are under that account. They assured me I didn't, that if the rep asked we could just call the account holder, and that they could quickly swap it out at any AT&T store. That's why I wasn't too worried when I was told it would be a 15-20 minute wait when I arrived and checked in at the store. They offered to text me when I was third in line (I started at 6th) and I gladly agreed. I popped over to Starbucks next door and ordered a coffee while I waited. After not hearing anything for about 20 minutes, I went back to AT&T to see the line hadn't moved at all. New customers were coming in, now 10 and 11 in line, and were being told it would be 15-20 minutes. The manager walked over to try to joke with us about customers being mad about wait times, which I found very inappropriate. At the one hour mark, I received the text message that I was now third in line. All told, we waited for an hour and a half to speak to a sales rep. They quickly told me the info I'd gotten from the Customer Service line wasn't true, and there was nothing they could do to help me. I asked if I could provide any account info to prove we were associated with the line, as I was the one who set it up for the business and could corroborate everything listed in there. I even asked if we could call the account holder, something customer service told me would be totally fine. Nope, corporate policy, need the person who's name is on the account there in person. This is all info that I could have been given within 5 minutes of walking in the store. The combination of a wait that was completely nuts for such a small number of people in the store, in addition to terrible confusing customer service is quite possibly some of the worst service I've received. It is no small shock that customers flock to alternatives when they are offered. I will be leaving AT&T at the end of the billing cycle for Project Fi. read more

My siblings and I were shopping at the Mall of Georgia when it came to mind that I should talk to a live person at AT&T about U-verse and bundling the internet service with cell phone service. After learning absolutely nothing about AT&T's services and plans at the AT&T kiosk (http://www.yelp.com/biz/at-and-t-buford-2#hrid:oKbNfkpAcpfNRCBDxC1WwA) on the first floor near JCPenney, we remembered that there was another AT&T kiosk located a level above the food court. Hopeful that the employee(s) at this kiosk would be more friendly and helpful, we headed over. Since it was getting close to closing time, there was only one employee at the kiosk and he was finishing up helping another customer. As soon as he was done, he asked us how he could help us. I asked if I could bundle AT&T's internet service and cell phone service without adding cable, and if so, whether it would save me money. The employee responded with a "yes." He said he was sure that you could "bundle" anything with AT&T. However, he apologized and told us that he, himself, was "new" to working for AT&T and was still in the process of getting trained on all the details. When I told him that the other kiosk told me just to go to their company-owned store outside of the mall, this employee told us he actually agreed that they would have the most information regarding bundling of services. Overall, this AT&T kiosk on the "upper level center court" of the Mall of Georgia gets 3 stars for their good location and the friendly employee. Although we left this kiosk with hardly any more information than the other AT&T kiosk, at least it seemed like the guy was sincerely hoping to help me and he felt bad that he wasn't able to. That, in itself, deserved an extra star. I doubt I would return but at least I know that they're more helpful than the other kiosk downstairs. [Review 313 of 366] read more

I don't have at&t but my boyfriend does and I'm always there to handle my boyfriends problems. Today I had a lot of errands to run and was afraid at&t would take the longest. With the help of Vu Le I was able to tell him the problem and he was right away to fixing it. Unfortunately it didn't work and he believes its a manufacturing problem with the phone. But from right there he told me other options and I enjoyed my service. I was in and out with no problems. So the main point is to ask for Vu Le. read more

When we walked in the door the staff was staring at us like deer in headlights, no greeting or anything. They proceeded to be completely uninterested in helping us as we were navigating an online transfer. We feel as if we wasted our time and were not informed of anything we needed to do prior to the upgrade. read more

This store has absolutely the worst customer service I have ever seen in my life. The workers are absolutely clueless and seem to be discombobulated. I was in the store for over an hour and not one worker came up to me. Absolute garbage. read more

I came in a few nights ago and was promptly helped when I needed to purchase a wireless iPhone charger and Otterbox case. The Samsung wireless charger I purchased does not work properly and I came back today to return it. I have been here for 40 minutes (even though I was told at "check-in" the wait was 20). No one has helped and no one looks very interested in helping. read more

Coming here was an absolute waste of time. We recently moved into a new home and we had some problems with cancellation for one of our internet services. I was appointed a representative and unfortunately, these employees have no interest in actually assisting their customers. The representative looked very confused and uninterested after I repeatedly relayed the situation to him, and he could not help me and told me to call someone. I came here to find answers and proper assistance but instead they gave me the bare minimum. It was a waste of time and I wish AT&T had better customer service so problems like this can be avoided. Do not recommend. read more

Sad situation everytime I come to this store. Never a good experience especially if it's warranty work. Or even when you purchase a phone not very knowledgeable. read more

Just went to this local store after being asked by customer support to go show proof of equipment return. The rep sitting outside under the tent said she had to check me in then she proceeded to stand up, walk away and take a personal phone call...left us standing for over 7 minutes the said "go wait in your car we'll get you when representative is available". Mind you the attitude and rudeness was overwhelming, I suppose this is how AT&T helps us first responders. Unacceptable read more

We have been out of Internet for 1 week here at my store . Lake Lanier Carwash is unimpressive at the service in the area . The Internet technicians have rescheduled 3 times this week and we have been unable to operate our POS . Really disappointed in their work read more

Me and my family waited for a hour even we made a appointment that night. Around 9:40, my family ran to Petco because our favorite salesman said its ok. I WAS WAITING IN THE STORE FOR MY FAMILY WHEN THEY WERE NOT PHYSICALLY AT THE STORE. Then the manager came up to me, and rudely told me that I can't finish the service. She refused to let my family in the store after nine!!!! It was the worst experience we had among all the services. My family love the salesman, but the stupid store policy and the rude manager will never bring us there again. read more

Customer service is confused. I purchased a bodyguardz tempered glass screen protector for my phone and was told that if I had any issues with it within one year to bring it back to the store for replacement. Sure enough the adhesive failed and the protector moved off of my screen within 90 days. I called the store to confirm that I could get it replaced and the young lady told me to come in for a replacement. I came to the store and the manager told me he could not replace the screen.... read more

I've NEVER, in over a decade of being an ATT customer, had a good experience at this store!!! A recent time I had gone, a manager told me to call if I had further issues, but he NEVER took my calls, nor did he return any (although I OBVIOUSLY had continued issues that HE said HE would handle). I went to this store over the weekend (since I was in that area) and was told they could not help me, although now both my phone & my husbands are having more problems then we started with. read more

I'm honestly not surprised that they have 2 stars on here. Customer service is awful.

"Incompetent" is an understatement. They do not know their stuff. That's all I'm going to say.

If I could give 0 stars I would. Horribly managed, unprofessional employees. I wish I had the name of the Mgr and young kid who was supposed to help me. After he disappeared to get the manager to assist with a return, he and the Mgr slacked off at the back of the store and sat around a table laughing while I waited over 45 min with a 1 year old getting very fussy. The one decent guy (tall, slim, late 20s) who worked there was at least polite when he went to see what the hold up was. The Mgr never even came out to introduce himself. Totally unprofessional and I can only assume a coward for never bothering to speak with me. The young kid rudely came back to tell me the Mgr was on the phone with customer support and told me there's no such thing as a 30 day return policy. Only 14 days. I reminded him I had the name, ID number and ref number of the customer loyalty rep who gave me the extended 30 days, he rudely and immaturely scoffed, shook his head no, and mumbled under his breath as he walked away from me. Close to an hour later and still no help, I left furious. Not only is there 30 days return granted from customer loyalty, but they gave me an extra week b/c they confirmed the store reps were wrong and acted unprofessionally. Filing official complaint with BBB. HORRIBLE STORE! This is how you treat people and to be that ugly to a woman with a baby in front of a store of people. Disgusting! read more

The amount of inefficiency and poor customer service at this store is truly unbelievable. Every time, I called into customer service, I was told to go into the store. The representatives quickly state (with an attitude) they always do that. Paying loyal customers do not care what should or shouldn't be done. All your customers want is help. I entered the store to get my phone unlock because I changed service providers. I was told to go into the office. I was signed in by Johnathan Suries. I specifically told him why I was there. He stated we could help you. After waiting more than 30mins, he tells me..."we don't do that here." He did this because the store was closing soon. His lack of professionalism and apparent lack of knowledge on the matter gives that location a terrible reputation. read more