Terrible customer service. Walked in and waited 20 minutes with NOBODY even speaking to me or thanking me for my patience. 0/10 never coming back. read more

It was a busy Sunday afternoon and David went above and beyond to help me out. He was really positive and tried a few solutions until one did the trick. I really appreciate it! Thank you read more

What an amazing employee !! Diego Arevalo I had upgraded my phone and had no idea how to transfer from the other.Diego took his time very patient and helped me . If you're going to this T-Mobile please ask for him. You will not be disappointed. 10 stars if I could. Thank you again, Diego!! read more

Literally every time I come in here the workers have the worst attitudes. If you don't like your job you aren't being forced to work here.

I came in with an issue and Carla listen to the issue and then helped me fix my problem. Excellent customer service! Took care of everything fast and efficient read more

store 9300. 201 plaza drive J-2. service is horrible and the the manager tiera was very rude,disrespecting and insulting. I don't think I would t-mobile f a long period of time. read more

T-Mobile - Asking for a signature permission to be sent to the apartment and I was lucky enough my landlord found it on the floor by her office door. - Mobile Phones Near Me - Buford, Georgia

THANK YOU Jeff Russo!! He is the most knowledgeable and helpful expert I have ever had at any t mobile! I would highly recommend asking for him with any need! read more

Tevin really helped me out I have never once had a joyful experience at phone places this first time ever I didn't wanna blow he was nice and easy going even with it being super packed read more

What a great way to get free umbrellas when you come here for TMobile Tuesday app. Every week, TMobile Tuesday comes up with promotional items for you to get from socks, t-shirts, bags, etc. And this time, it was an automatic umbrella that opens by itself with a push of a button, I sure do need it when it rains alot here in Atlanta. This store has alot of displays for you to test out and see what the latest gadgets are before you decide to get the $1k price of phones nowadays when you choose Samsung or Apple. I'd say go with Samsung cuz they got newer tech. read more

Love t-mobile but not this store, manger guy is way too much very aggressive and rude, T-Mobile is awesome though, I would go to the store in the mall instead read more

Service was fast and easy. Have had problems with T-Mobile in the past but not today. Great customer service. Professional as well.

In the past I would rather get a colonoscopy than a new phone plan and new phones for the family. Went to TMobile and saw Andy. He was very friendly and professional. Found us the best value on plans and didn't try to up sell us on anything we did not need. He assisted us in switching over each phone and setting them up. He also discussed some additional apps that would make out lives easier. So no more phone store phobia. I would recommend this low stress and helpful store. read more

Went in to upgrade (jump!) my phone and I was greeted by a lovely lady named Silvia, who helped me throughout the whole process. She was very knowledgeable and it all went so smoothly. It actually turns out that she was off the clock, but she stayed another 20 minutes to make sure everything got done, as far as transferring all my numbers, pictures, and even getting a new number. There's also the fact that I can be complicated at times, but she stayed patient and professional the whole time I and I couldn't have asked for better customer service. Great experience. read more

Horrible service today!!! I was treated like a criminal when I went in here!! Refused me service for not having my ID even though I gave the girl there every kind of information she needed. ....all I was getting was a replacement SIM card had to get my husband out of the van for an ID , mine was at home.....the way I was treated was I was not liked because I was white ......I have never felt like this before. When WE came back seconds later my husband showed his ID and she just starred at him.....he finally said you need an ID here it is......her response was I didn't know what was going on she acted like we were sticking up the place.....all she did was glance at it from afar....she couldnt see it. I will never go here again....when I told her how GOOD my experience was LAST with someone else some guy from left field that worked there said that's not how it's supposed to be. read more

Worst costumer service. We were at the door 8:40 and they don't close till 9:00 and they were standing looking straight at the door but wouldn't open it. Like really? All I wanted was to buy a screen protector and 3 employees saw me , they were standing at the door just to be ready to leave 9 instead of doing their jobs. read more

Would rate zero stars if it was possible. Overall service at the store is okay, but one worker, KECIA IS THE PROBLEM. Yesterday I went to jump my phone from the galaxy S4 to the s6. I had waited months with a cracked screen because I was concerned about losing my pictures since I had not yet backed them up. I found out that they can just transfer your pictures in store upon request, so I decided to go. It was near closing and they stop the machine that transfers the pictures at 7:30, so they couldn't do it at the time. The worker, KECIA, assured us that if we buy the phone that night, we would be able to come in the next day and still get the pictures transferred. She promised they would not send it off and she would keep it in her locker for safekeeping. I left both the phone case on and the memory card in. Today, around 5:30, we returned. The workers in there recognized us immediately. At this point, KECIA comes out to inform us that my phone has been sent off to the warehouse. She first off promised the phone would not be sent off today and that I would be able to transfer my pictures. Besides myself, we called the insurance company. They informed us that the store had 10 DAYS to send the phone off OR THEY COULD'VE GIVEN IT TO US TO SEND OURSELVES. Which KECIA did not inform us. My phone was sent away at noon with no warning and no call (memory card, case, pictures, music, etc) after KECIA PROMISED it would not be. I am outraged and am absolutely certain I will never use this location again all because of KECIA losing all of my memories of the past 2 years..including lost relatives, pictures of newborn relatives, pictures of vacations, and much more. Never let this woman serve you at this store. She is careless, dishonest, and had no problem with losing all of my personal information. She didn't offer any kind of help to find my phone, nor did she offer any type of credit for the trouble. Awful customer service. read more

Do not trust the associate named Kecia. Yesterday, 4/15/15, I took my daughter to finally go Jump! her phone to the Galaxy S 6. The machine that they use to transfer media files to the new phone was down. We wanted to wait until the next day and made it perfectly clear that she had not backed up her pictures and media and would not relinquish her phone without transferring her pictures. At this point, Kecia advised that she had already processed the Jump! Claim into the system and couldn't reverse it so we had to proceed. Not only that but we asked for a 64 ram and she then told is we could only get a 32 ram in store. We reluctantly agreed after Kecia explained that she was upgrading from a 16 ram and would have enough room. But there was the other issue that My daughter was freaking out about loosing everything but her contacts. Kecia made a promise that we could come back the next day after we Jump! And get the pictures and other media off. Kecia asked my daughter to put her memory card and case back on the phone so she could set up the new phone. All the while, both of us are repeatedly asking her that she is sure we can get the pictures and other media off the old phone the next day. She promises again each time. Says its no problem. Well needless to say, we returned today after my daughter got out of school and Kecia comes out of the back room to the counter and says why'd you come in so late? They had to send out the phone. My daughter and I turn to each other and smile. She had to be joking. But no... It wasn't a joke. No phone call to say, I couldn't hold the phone for you please come up here right now with the new phone so I can get your files transferred for you. No remorse, no regret. No offer to try to do anything to help. Kecia didn't flinch when I demanded to know how she could let this happen. It hadn't even been 24 hours. She gave her word. Promised. We believed she was sincere. Its not like they didn't have our phone numbers, they are our cell phone carrier!!! My daughter was inconsolable. We had to ask one of the other associates to give us the number to the insurance claims center as Kecia blew us off for another customer. They couldn't help because in store Jump! go to a warehouse not to Assurant. I called TMobile customer service and explained what happened and the kind associate on the line was actually trying to locate the package and was making notes on the account of all the grief this caused. Not to mention was compassionate and truly understood how to provide customer service. I'm the end, the only thing she could do was give me a bill credit in the amount equal to what the phone case. But at least she did her job and apologized profusely... Over and over. If Kecia says she will do something for you, Do Not Trust Her. She has no integrity and does not care at all. Dispicable customer service from Kecia. read more