Customer service is not the same. I flew in to have X-mas and take care of my grandmother's duties. I went into At&t wasn't acknowledgment during my entrance. My grandson had entered prior to me. I asked them who was taking care of us they were unsure. There was two associate in front of me with no customers and not making eye contact or initiating conversation. So this interaction is with Dylan and Tommie. Dylan was very rude and condescending. I called my son as he kept stating we created a PIN when we open account. However I have had AT&T for the last 10 years we didn't do this, then but whatever. I called my son to see if we created a PIN. During the interaction with Dylan my son who was on the phone and didn't know the initial interaction when we first entered this establishment said I don't like his attitude and he is RUDE!!! I stated son I know but I was trying to handle things differently since I had my grandsons. However during my interaction with Dylan, Tommie walked over and started saying " I been here for two years he said you lucky he doing this for you" I then waved my hand at him and stated " for someone who didn't acknowledge me when I entered please don't say anything me gone back over there and help yo kinds as you surely didn't want to assist us when we initially came in please don't come over here" We kept talking stating I would not help her, etc. one thing for sure now we have options to served the community you want to in 2025. If you don't want to work with a particular ethnicity or a diverse group. Don't feel valued as a customer due to these behaviors read more

Yet another update: My husband called to try and talk with Brysen and it did not go well so Brysen said come in tomorrow to talk with himself and Amelia to work this out. So my husband had to take time off of work go up there and guess who did not show up for work on Friday, you guessed it Brysen! The talk with Amelia did not go well and basically said this is how it is no matter what we were told by herself and Brysen. I noticed this is how Att works. I have been a very loyal customer for many years only to be treated like crap. So now I am at home disabled with no DirectTV as we had to cancel service as our bank account is still in the negative because of this. They only care about making a sell and lie to do it!!!!! So disgusting and sad. UPDATE: NOT HAPPY!!! We were told by Brysen we needed a card on file but nothing will be charged. Well shocker 4 days later we were charged $100 and it has now put our bank account in the negative for $101!!!! I called the store just now and Amelia said we were put on auto pay(for tv) which we stated we DID NOT WANT AUTO PAY and they charge the minute you start watching!!!! We are beyond upset!!!! Brysen and Amelia at this store were the most amazing customer service we have ever had!!! They met all our concerns and needs!!!! Highly recommend for your tv and internet needs!!!!! read more

Ebony dove right into the issues with no problems . I will be returned soon. She was very kind and patient

Great service and very helpful reps. Always come to this location and they are very kind and knowledgeable

It was raining cats and dogs the other night but we had a kiddo that was having a phone issue so we made the trip from Ofallon to Bridgeton and met our daughter at the store. Dylan was absolutely fabulous. He took care of our issue in just a couple of minutes. At that point there was no one else in the store (probably due to the huge rain storm), but we joked with them about ordering in dinner, etc. They were all so kind and joked with us. It was so refreshing to have that kindness and service. Thanks Dylan! read more

I got my son his first phone here, while the associate was helping me set up the phones parental controls got locked out of the phone. I was told "sorry, you'll have to go to the Apple Store". So essentially I was sold a brick with a screen that said hello. So for the next three hours I scrambled to get the phone unlocked because his birthday was the next day. Thanks for nothing read more

Kamran was amazing this Saturday. I came in with my Ultra 2 I purchased from Apple on Thursday night and spent all Friday (7:50am-10:30pm including going inside the Florissant store with no help at all). Kamran and his manager took great care of me and and I greatly appreciate it! read more

The worse customer service ever. Employees are rude and treat customers horribly. Be careful they will call give you the wrong names so complaints fall flat. read more

Probably the worst customer service I could have imagined. Upon entering the store neither employee were wearing masks, which are required in st. louis county. I told the sales girl that I was looking for a new phone and wanted an android. There were no displays to look at. The sales person told me the inventory was low due to covid. She seemed more interested in her texts than trying to help me. She actually told me to go to best buy and look at their displays. read more

Great store to go to if you want to be ignored. Took my wife's broken phone in for replacement claim and got repeatedly ignored by sales people. When I confronted the manager his excuse was that salesman is on lunch uh ntil I pointed to the rep helping another customer that had just walked in that he rushed past us to get to. Will never go back to this store ever again, and seriously thinking of just putting my wife onto my Verizon account. read more