Super nice Store, great location, the employees were friendly. However, the problem is they don't…read moresupport the Batteries Plus lifetime battery replacement warranty. I went there in November of 2024 and they said they are not a corporate store and don't follow corporate store rules, so I had to pay roughly $22.50 for a watch battery replacement. I just went to my local Batteries Plus Store on Sunday, October 5th, 2025 to replace the same battery again. The Store in Frisco Texas did replace the battery under the Batteries Plus warranty.

I dropped my phone and needed a screen replacement on my iPhone 15 pro max. This phone was recently…read morepurchased. I was told I would get a call back when my phone was ready so I waited in the parking lot. Never received a call and I saw the tech drive off. I went inside to get my phone and they had the wrong screen on my phone. I went back to the store the next day because the correct screen had to be ordered. When I picked my phone up the screen was glitching badly and the touchscreen wasn't functioning. The tech worked on my phone again. Now my phone doesn't hold a charge and I have to constantly charge my phone. Whereas before I could go at least a day or two without having to to charge my phone. I wouldn't recommend anyone to this store.