Excellent service, he was nice fast and respectful to me my screen is beautiful again and I love my…read morephone again......,I would recommend them again and again very affordable also.

From the owner: We do phone repair. We also sell phone accessories. We buy and sell phones read more

Extremely Disappointing and Misleading Experience…read more I went into this AT&T store to explore options for replacing my phone. I was told by the sales associate that, because my phone was already paid off and due to a current promotion, I could trade it in and receive a new iPhone 17 Pro completely free. I made it very clear that I do not care about having the latest phone--I simply need something reliable to make calls and take decent photos. I asked three separate times if the phone would be completely free, with no cost to me. Each time, I was assured that while a charge might appear on my monthly bill, it would be offset by an equal credit--making the phone free. Based on those repeated assurances, I agreed to the trade-in. I was instructed to take my old phone home, transfer my data, wipe it, and return it to the store to be boxed and shipped. When my husband returned to the store with the phone, we were then informed that the credit would not make the new phone free after all. I immediately in the store and stated that I did not want the new phone if it was not free. The store manager, Quary, told me he would look into it and call me back. About 15 minutes later, he called and said the associate had "pushed the wrong button" and that the issue would be corrected so the phone would be free. I specifically asked what to do if it was not corrected later, and he told me not to worry--just come see him and he would take care of it. A few weeks later, we received a bill showing that the phone was not free. I contacted Quary again and was told the promotion had changed and there was nothing he could do. I reminded him of his assurances, but after multiple calls, he stated he could not resolve the issue. I was told a regional manager, Eric, would contact me. Weeks passed with no callback. I called the store multiple times, left messages, and still never received a call from the regional manager. During several of these conversations, Quary spoke to me in a condescending manner, repeatedly saying the promotion had ended and talking to me as if I did not understand basic information. When I calmly told him I felt he was being disrespectful and talking down to me, he became angry, said he was disconnecting the call, and hung up on me. At no point did I raise my voice or use inappropriate language. I am absolutely appalled by the customer service at this location. I was misled by both the sales associate and the manager, given repeated assurances that were not honored, and then treated poorly when I tried to resolve the issue. I am also extremely disappointed that I was never contacted by a regional manager despite multiple requests. Do not do business with this location.

I am 87 ye. and I found a new provider that fits my limited budget, but with online store only. I…read moreasked ATT representative, Rome to help me to release my fully paid ATT phone, so I can use it with new provider. I am still do not understand why Rome took my new provider SIM card, broke it and through pieces in garbage. Then he replaced it with ATT SIM card telling me that now I can start using my new service.

Andre was super helpful!!! it went quick and kept my bill around the same price!! and even threw in…read morehelping me start with setting up my newer phone !! thank you

Greg is so helpful and knowledgeable. Awesome customer service! We just upgraded to the iPhone 12s…read more It looks like the negative reviews on here are older when there was different management.

Wow! This store is the place to go for screen replacement. Fast and professional service. The…read morehigh reviews are accurate. If you want custom artwork on your phone cases, this is the place to go! Stop by and see for yourself!

Very helpful and friendly. Fast service as well. I came in to fix my daughter's broken screen on…read moreher iPhone and it was ready in less than 30 minutes. He also has great deals on screen protectors and cases. They make their own cases and have a large selection of cases. Rob gives personalized service. I bought a case for my daughter and came back to let her select the one that she wanted. We picked a case for the iPhone 7 (we have a 6) & he custom printed the design on a case for us while we waited.

I went in to ask a simple question about a trade-in. I had done three days prior. I was made to…read morefeel stupid. They would not sit down with me or even look at my account. I was turned away told to call customer service and treated extremely rudely. Prior to this my customer service had been good, but after this interaction, I will never step foot back in the store.

best att ever very nice customer service is awesome chelsey was awesome and did everything to help…read moreme out i will be back

Fast service, friendly and very helpful. Great customer service!…read more Shopped around for a better deal but ended up returning and I'm happy I did. I recommend this Metro PCS.

very rude people run this store unwilling to work with you I'm out over a hundred dollars after I…read moregot a phone with service that does not work in my area took it back less then 8 hours later with 2 mins talk time used (at his store) and gave me nothing but a hard time in fact told me to deal with metro gave me the customer service number and hung the phone up on me my husband called back to try and take care of this matter same thing hung the phone up on him ! never again will I ever use this store or the services he provides for again ! if there was a 0 stars rating he'd get that over a 1 star .....