Waitlist digital display would help. A time to available to support. There is no customer care.read more

I ordered a phone online for pick up at this location (because the online offers are not always…read morehonored in-store). Instead of notification that my order was ready, I got a message saying that per MY request the order hade been cancelled. I did not make the request. I confirmed with Verizon service that someone IN THE STORE entered the cancellation. I can only assume this was so I would show up and place an order in person so the location could be the credit for the sale. I do not want to do business with people that act this shady. I went to another location and got what I needed. I will avoid this store going forward. In a previous transaction I was told they could not honor my online offer, and that if I wanted that (better) offer I would need to order it online for pick up. Suspiciously, when I went to order the phone on line, that particular phone - that I had JUST confirmed was there, was now out of stock and not available at this location.

Not a T-Mo customer anymore and haven't been for years. Started getting strange emails about an…read moreaccount that I didn't know about. Eddie and Rudy were huge helps in getting everything figured out, closed out, and handled quickly and painlessly. If I need a new carrier in the future, it's back to T-Mobile for sure. Thanks again to both of you!

I would give this place a -100 percent I can't believe it…read moreonly has a 3 stars. Not true .....it's has to be lower than that! I try not to go into this store but I had to for my son sake. The woman blondish or light brownish hair (a manager) is horrible and reflects off of the people that work there. I had no help in my phone needs and the manager behind my back was telling her co workers (my son see her and told me afterwards) not to help me. A few years ago sold me a phone and told me it was like an Apple iPhone but it never work and got stuck with it. Liars!!!!And I know this cause they get kicks backs or bonus or some incentives to sell. People safe yourselves the trouble do not go here. I love t mobile but this store is not for you.

I have been with consumer cellular for over 7 years. I have even told people about the great…read moreservice. 1) They say you get a discount if you're a mbr of AARP. The savings (I just discovered) is $1.00 a month. AARP is $16.00 a year. NO savings at all! 2) I just bought a new phone and a screen protector. The screen protector I received is flawed. They do not do refunds for those. I paid $21.00 for it - thinking they would have a higher quality product. I was wrong. Do not purchase this unless you go to astore and have them put it on before you purchase it and see that it works. I will not be giving them a good review going forward. I'm very disappointed. Shame on you Consumer Cellular.

This store , or any other CC locations, do NOT take cash payments for your bill..meaning , you cant…read morejust go back to the store , where you bought it, and pay there with cash... Disappointing and quite the hassle to pay bill without a crecard.

Fast, friendly affordable and very knowledgeable. Was done within a few minutes. Replaced iphone…read morescreen and was able to bring smiles to my moody teenager's face in the process.

Service was awesome! Got my iPhone charging port cleaned out for $35. Was in and out in 5 min and…read moreno wait. My new go-to for any tech needs.

Support local businesses…read more He's the goat of Aloha. Been doing business with him for almost 4 years. Fixed my laptop and installed windows for $50. A windows license is like $100, that's my goat right there.

Sergio is AMAZING! He fixed 2 older cell phones for me on a tight timeline. Totally willing to work…read morewith me to make it fit my schedule. He's very very knowledgeable! Honest and super patient. Not just with me but with every client I saw him interact with. After he fixed my phones I needed help with the charging port (USB-C) laptop. He helped me diagnose the problem and find the best solution. He did that the same day I contacted him about it. He's my "GO-TO" guy now. I highly recommend him!

I have a faulty phone that purchased with a promotion. I am not able to get a replacement phone…read morewithout paying full price. I have 7 lines and home internet. No onwe would offer help. When I said I may need to find another provider, I was told go ahead. Do what you need to do. WOW! After 17 years. Wow! Completely unacceptable.

BEST EXPERIENCE WITH KEATON!…read more I had a complicated issue to be resolved with my phone. Keaton listened and resolved my issue. He had such a professional demeanor and I immediately felt I was in good hands. He was reassuring and communicative throughout the whole process. THANKS SO MUCH KEATON!

worst cellular service ever... no coverage. made dozens of…read morecalls. no internet access. customer service was no help...dont waste your money. i have the highest plan. and i cant use my phone in my house. i was told "low" access area. so that means..keep paying high price and we wont improve your service.. comcast who has the worst customer service. had better coverage....

Came here on 2/17/2025 with my family to port my line from corporate to personal billing. There was…read morea store manager, Maribel, and an employee at the store, no other customers. The manager was clueless about porting and refused to help. I was here the day before and one of the employees was able to pull up my account and since I did not have my spouse's info, I need to came back again. I know the other employee can help but he couldn't as Maribel is the manager... wonderful customer service.

My Samsung S21 started acting up, calls couldn't connect, text messages failing - time for an…read moreupgrade! Since I've been an AT&T mobile customer since my first "brick" phone in the 90's, I know I'm not switching carriers so took advantage of the $1000 trade In towards a new phone, so basically a free upgraded model. Here's the deal, you commit to 3 years of service, and the the $1000 gets deducted, prorated, over this period. If you leave prior, you pay the balance. If you stay, the phone cost, as long as it's less than $1000, remains free. If you choose a model greater than $1000, you just pay the difference. I'm also loyal to Samsung because for me, it's more intuitive than an I-phone, and the camera is far better. I use my phone primarily for pictures, 2nd for text, and once in awhile, to make a call. My how times have changed! Walked out with the Samsung S24+ at no cost. it has a faster processor, twice as much memory, and a far better camera than the S21. The only downside, at least for me, is that it's a bit larger. I'm not a fan of the new, larger models. i either carry my phone in my side pocket of my leggings or in my tiny handbag. I already know this phone won't fit in my three favorite handbags, but I have no interest in the fold-up version which is heavier and cumbersome. The rep I worked with was new, which I recognized right off the bat, but he was friendly, asked for assistance from his manager when we were having a challenge, and handled everything smoothly. I purchased the protective stick-on screen cover and he applied it for me. I'm amazed at how fast and efficient the data transfer is these days. Last time I upgraded was three years ago, and it's an exponentially noticeable difference. All pictures, apps and data transferred successfully. New phone working perfectly from the start. Very happy with my phone and the experience.

I have been with Consumer Cellular for years now and I still can't believe what a unicorn they are…read more There customer service is downright lovely and helpful. Their prices are extremely reasonable and they're not trying to take advantage of their customers. There's no hidden charges or sneaky small print. I tell everyone I know to get their service from CC. I have never had such a consistently wonderful experience with a cell service provider. They give me hope for the way that businesses can operate, putting customer needs first. Couldn't recommend them more highly.

We have had GREAT visits to this location and help from this store staff, and we are so…read moreappreciative of all their assistance! I got my pixel 10 here and they were very good at getting it set up for me AND transferring data from my old phone to the new one. I plan to return this week to get some more help with erasing data from the old phone so it can be donated, and helping me know how to best preserve the battery power on the new one.

My iPhone needed a new battery. I received a quick response from these guys regarding cost and how…read morelong it would take which was accurate. In fact it cost less than I was told it would! They were friendly, helpful, and did a great job! Would recommend this shop!

They were very helpful when I messaged them on Yelp and performed the cleaning for no charge! I'll…read moredefinitely go back if I need any phone repairs or accessories.