Quick, easy, and pleasant. Fixed what AT&T online totally messed up after taking an hour and a half on the phone. Justin was great. Not really talkative but very efficient. read more

Got. A great phone from. Arelaly knowledgeable saleswoman. Really appreciate the patience and expertise.

Received great service and help from Tam today. Thank you! We had an appointment time, but walked in to a smile and welcome.

Rude Employee Me and my husband went to the AT&T store here in Beaumont Tx the lady who helped us was Jalisa H from what my receipt says. She was very rude, she showed no care her customer service in the store on Dowlen road was Horrible. This was the worst customer service I have ever experienced with AT&T I really feel like she didn't want to help us. Next time we will just upgrade our phones through Bestbuy because her attitude was unacceptable. Every other worker in there was helping other customers they were extremely nice. But her she was the rudest. read more

Read the small print. They got me on a phone upgrade. Eventually, they attempted to make it right, but at that point it was too late. Would have gotten one star had they not even made an attempt to correct the issue. read more

This is really a 3 star review but to be fair the other review kind of didn't give them the benefit of the doubt that in almost all of these large cell phone stores you get your name taken and wait till the next representative is free to help you. This also goes for Verizon and I'm sure for the larger T mobile stores. Came here to get a birthday gift for a friend and was in and out in about 30 minutes. This short time was helped because I already knew what I wanted but there is some sincerity and a push to be a good representation of the company here. Parking is ample. Store is very clean. Prices.......well it depends on what you and the promotions that you are binded with. Have a good evening. read more

AT&T Store - Mobile Phones Near Me - Beaumont, Texas

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If I could give 0 stars I would. In this particular location- the employees are horrible. They lie to us all the time just to get commission. I've been asked out on dates twice- super unprofessional. And the manager never takes responsibility for his employees behavior. read more

Hands down the worse ATT store I've ever been to. Really don't understand why they have payment kiosk. They are never in operation- when they are, they don't take cash. Then you have to wait for a sales associate, which are scarce and rude when you finally find one. read more

Literally the dumbest girls work here. Spoke to one over the phone and she sounds ignorant and rude. Get better employees who strive to help, not tell you that you are wrong and 20 min later you get it resolved from another store. Don't waste your time here. read more

Very very bad customer service at this location the customer service sales representatives there are not honest at all they only want new Activations here. read more

Sitting in the store now. Full of customers, 2 employees. One spends her time in the back. Say wait to be signed in but no one signing people in. Ridiculous wait time. If you have to come here, make appointment first read more

been a customer for over 15 years. always paid and had insurance, never had to make a claim, until today. they did not want to help me out on getting a new phone. all I wanted was the phone cost to be added to my bill since I get paid Wednesday and everyone needs their phone. ican't wait a week. 2-3 days for delivery on top of that. i'll be getting my service by another carrier. read more

Went in today to get a new phone. Not only did I gert a great phone, but I also got some great deals. Levi was amazing.

I'm usually not a fan of phone/internet carriers because they're shady about spiking up rates for no reason, and hiding b.s. in their fine print, but I've been fortunate to have a GREAT helper at this particular location. Chris Outlaw (don't let the last name fool you) has been the best customer service representative I've probably ever done any business with in my life. He's patient, helpful, and he is great about keeping in touch & keeping you updated when you have an issue. That guy needs a raise or a promotion! He's the redeeming quality of the store's awkward greeters who take your name at the door only to butcher the spelling of it on the big screens while you wait for almost an hour to be seen. I hope the other employees in the store will take note of Chris's positive and helpful nature and apply it to their own customer service techniques! read more

This location has terrible customer service. My family has given this location multiple tries and every single trip has ended in misery. Do yourself a favor and find another location for your needs. read more

Be aware of shady people here. Suggest recording conversations with store personnel, they will promise one thing and not deliver.

I find it amazing that being an A T & T customer for over 14 years, the willingness of this store to help a current customer was awful. For several years i have considered/still considering going to a different carrier. A T & T 611 service is just as bad!!! read more

This was my second awful experience with customer service at this New At&t. I walked in to simply purchase a car charger for my iPhone, and some rep takes my name and checks me in to cyberspace. She did not inform me of a list of people waiting in line in order to be seen. As I selected my iPhone car charger, which took about 2 minutes, I'm ready to check out. I proceed to the cashier, and GUESS WHAT, there aren't any cashiers to be found. Okkkkaaaaayyy I thought, what now? I then look around for some help to purchase the car charger, and was told there is a "Line" which she pointed to the bulletin board check-in I knew nothing about. I informed the at&t REP, I'm here to simply purchase a phone charger and would like to do so expediently, but notice there is "NO CASHIER" to do so. She said I would have to wait my turn in line in order of arrival. Folks, does it make since to you to wait my turn which could take anywhere from 1 minute to 2 hours as I am clueless what the people ahead of me are in the store for??? (hence, you could have 5 people ahead of you to review, purchase, buy a phone plan for all 6 of their family members-------And this store feels I must wait up to whatever timeframe till my turn comes up? I remind you, I am there to simply buy a phone charge---A 2 minute process! Never Again! read more

I went in to upgrade my phone .The girl that waited on me was very helpful and knew what she was talking about. I was very pleased with the service I got. Maybe it was busy when some of these people went into the store, but I had a good experience. read more

New potential customers that are trying to decide to switch to AT&T Next Plan Please Dont even if you change your mind about signing up when you Opt out they will not completely cut your services off. Then later on charge you for your services not being cut off and when you try to call to reconcile about the matter they brush it off on the customer. And not the service provider..save yourself the headache. If you do decide to Make the big switch stir far away from their lease plans you were warned! read more