I am late writing this review because I wanted to write this with a clearer head and a focused…read moredetermination. I also wanted to write this review after I had a chance over the weekend and then the better part of the week to calm down. I also have a writer's blog that I maintain from time to time where I posted a similar blog post. I also contacted Spectrum's director of communications/media relations for Texas but so far, I have not heard anything back so I am now posting this review. I gave him and his assistant both a timeline to get back to me and they refused to comment on the store located in Orange. On Friday August 18, 2017, I went into the store after previously spoke to a representative on the phone to obtain cable equipment for internet service. The representative told me that despite two previous roommates leaving a large bill behind and me just moving in that SHOULD not be held against me and I can get service in my name independently. However, two women there at the local office by the names of Tamera S. and Daria W. were not going to have any of it. Apparently when my ex-roommates moved out not only did they NOT pay their bill but they also failed to turn in their digital cable boxes and their router as well, thus owing Spectrum a hefty bill for around $243.00. These two ladies informed me that if I wanted service in my name at that residence I had to provide a copy of the lease for my rental house (which was not in my name but my other friend's name) and I had to prove that my other two roommates were no longer living at the residence. I did in fact show them the electric bill which I also pay which has my name and the present address of the rental house listed on the front of the bill. They claimed it was not good enough. Tamera then called her supervisor who then backed her in denying me the equipment. I then went over to one of the benches on the lobby while her colleague made a snide remark about how I could go down the road to AT&T where they did not require a copy of the lease to prove residence. While sitting on the bench in the lobby I called the main customer service number, and while speaking to a young fellow I was put in touch with a very nice gentleman who in addition to HIS supervisor who could handle the situation. Between the two of them working on my situation, they were then able to have a router - dual band modem sent to my home which in fact arrived that following Saturday. Thus, I was then able to avoid having to deal with those two women altogether. The entire time while I was on the phone, the lady known as Daria W. was on the phone with her supervisor speaking telling her superior what I was doing and to whom I was speaking with. Apparently the three of them didn't like me performing an end-run around them. That's not my problem they are lazy. It's also not my problem that people don't pay their bills. That $243.00 bill is not my obligation to pay and I am not going to jump through hoops just because they feel I should. I find both of their attitudes in-professional and completely out of line; especially when they recommended me to proceed to a competitor. That does not bode well for the future of Spectrum in the Golden Triangle area. And they will not last long with these two unsavory individuals working here. The night before last though someone whom refused to identify himself and claiming to be calling from the corporate offices for Spectrum called from Pomona, California from a number of (909) 634-3244. He claimed that a complaint had been filed on my behalf because I had wanted to speak to someone at the corporate level and that he had no knowledge of the emails I had sent to the media relations department but that he was going to be looking out for those emails. He also stated he would look into the matter of what occurred with the ladies in my local store. Furthermore he went on to state that once I had displayed my Entergy Texas bill with my name and address that was more than sufficient to establish residency. He only echoed what the gentleman on the telephone that had setup my service had already stated. It is my suggestion that if you would like to establish service with Spectrum/Time Warner Cable then do so either through the website or by driving to another Spectrum store location. There is one located in Port Arthur and there is also one located a few miles further away from there in Beaumont. Either way I suggest you DO NOT stop in at the one here in Orange. You will regret it I grant you. Below is the number for the media relations director for the Texas Region as given to me by the customer service department. Brian Anderson - Director of Communications for the Texas Division Contact Email - Brian.Anderson@charter.com Phone -  (817) 945-1833 The direct supervisor for Orange, Texas area and certain surrounding offices is a lady by the name of ColletteJones and she can be reached directly at (409) 726-5504.

On 06/21/18, my father went in to the store (because he still likes to deal with people face to…read moreface) and wanted to sign up for services. We spent the day before speaking with a representative the promo was for 44.99, and should have taken his advice and spoke to the online sales team. The woman in the store told my father that the internet price was 64.99 ( which it is w/o the promo), and when he explained that the promo price was 44.99, she called him a LIAR, and that whomever he spoke with was a LIAR. She was overall very rude, and NOT helpful at all. My father ended up going with a different internet provider because of this woman. The previous comment on here is exactly correct, if you want good customer service CALL or use the ONLINE CHAT feature. Brian (CS from the day before) was excellent and I gave them all the stars he deserved just like I'm giving the star that was deserved to this woman. Maybe Brian should give Customer Service lessons to the people who work in the stores!! JS

Short and simple. I cancelled service and cannot get my refund for credit balance of $58.87. I have…read morecalled 7 times over the last 6 months. The first call - oh - you'll receive your refund in a cople of weeks. Then - it will be a month. Then - it will be 3 billing cycles... and so on and so on. I love the fact that I have all those calls recorded as proof. I called yesterday and today - they say it will be mailed - but refuse to give me a date it will be mailed. It's been SIX MONTHS. I see from the previous BBB complaints - this apparently is their scam. The staff is incompetent and dishonest, just like the company. I look forward to posting additional reviews on multiple websites. They've wasted my time - so now I'm going to waste some of theirs... SMH. #Idiots

Their internet is terrible for the past few months I haven't been able to play games at all because…read moreit lags so bad it's by no stretch of the imagination impossible to even play video games, sometimes YouTube won't even load some nights, they also charge ridiculous prices for speeds that you only get a fraction of, can you fathom paying at minimum $50 a month for internet and getting sub 1mb/s download speeds? Neither could I but now I can.

I want to express with deepest sincerity and regards for Mr. Tim Farley & Houston High Definition…read more(HD). In today's business society, we always hear of dissatisfaction and complaints when customers do not get their way. In general, good comments and recognition tend to go by the wayside when a business owner or service provider goes above and beyond your requests or expectations. Mr. Farley not only performs to my expectations, but he also goes above them. He's being doing work for me and my church organization since 2011 and it's been my experience in both service and customer care that Tim displays what's missing in today's world of customer service and knowledge of current technology. Whether it was audio/visual inquiries or just general follow-up questions & concerns, Tim was able to clearly & patiently answer all of them. Mr. Farley has been very thorough and meticulous in his services that includes audio/visual upgrades, networking solutions, and now even home automation. He is pleasant to speak with and has always been very truthful in his assessment of what my needs are. His commitment to providing excellent customer service matched with his technology knowledge only influences my decision to both recommend him and his services to my friends, family, and businesses. I'm already looking forward to having him inspect, design, and install my security system as my next project for Houston HD (yes he provides those services as well). Mr. Farley has my business....you'll be glad he has yours too! Regards, Alvin Ray Smith, Jr. Valued Customer

Tim Farley installed my Home Theater system for me and he did an excellent job! Recently he…read moreupgraded my receiver, and once again did a great job. He is professional, knowledgeable, and honest; all the traits you look for in someone in this business. I have recommended him to others, and would not hesitate going to him again with my toughest A/V problem.

cable and internet go out frequently and the cost is much higher than it should be, considering how…read moreunreliable it is

Optimum located at 3723 Nelson Rd, Lake Charles, LA 70605 formally located on W Prien Lake Rd, Lake…read moreCharles, LA is scamming consumers. I purchased a cell phone from them on Mar 8, 2024 and when I called in to upgrade my services I found out they are selling the customer's internet and phone services to an Indian company in Long Island, NY. Not only that, I personally went into the store on Nelson Rd at 3723 and purchased a new phone thinking I was adding a cell phone to my existing account and today, March 9, 2024 I found that my internet and phone line was additionally sold to the Indian company and there was no way I could speak with the local office in Lake Charles, LA because their lines are routed out to the Indian Co. in New York, this is not to be prejudice. Optimum local number in Lake Charles is non-existent on their website. Beware!!! Now I will be reporting them to the (FTC) Federal Trade Commission for deceptive trade practices, the (AG) Attorney General for fraud and the (IG) for deceptive trade practices and fraud as a back up. Let me not forget the (BBB) Better Business Bureau. Scammed Customer and Mad as Hell !!!!!!!

Out of all the techs that have come out to our house to work on the cable and trust me we had a…read moreLot. Marcus and Lauren have been outstanding. They did more in a few hours than all the rest combined. Now hopefully once the maintenance guys get out here our problems will be fixed. (thank you squirrels for the damage )

From the owner: Serving more than 800,000 customers in 21 states with high-speed internet, cable television and…read moretelephone service, Sparklight (formerly NewWave) provides consumers with a wide range of the latest products and services, including wireless internet service, high-definition programming, and phone service, with free, unlimited long-distance calling in the continental U.S.