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    T-Mobile

    T-Mobile

    (3 reviews)

    So I got there at 8:56 walked in the store was not greeted by either one of the mobile experts. Sat…read morethere for 15 minutes and listened to both of the mobile experts deal with their customers, yeah they had customers.... Ok.... But... Then another person came from the back he had a customer waiting he dealt with his customer and walked back to the back. Didn't say may I help you or anything. OK, so I just sat there patiently on my phone on Temu scrolling. It was 15 minutes before I was even acknowledged I was in the store. Mind you I only went in there to get a replacement screen protector. Nobody greeted me. Nobody stopped what they were doing to greet a customer, that's insane and for that I'm giving this T-Mobile one star only because the door wasn't locked and I was able to get my screen protector replaced. They deserve zero. Customer service is everything! It sets the tone for the experience. I don't even remember the young man's name because he didn't remember to say "Hi, Welcome to T-Mobile, I'll be right with you." That's all he had to say and do, but I didn't get that EXPERIENCE at T-Mobile in Orange, Texas. He played his part like he was trained to do when he finally acknowledged me and offered to put my screen protector on, I politely declined... point is he still didn't greet me when I walked through the door so the tone was already set for the EXPERIENCE! Go to the T-Mobile in Nederland right across from Central Mall, ask for David Boyd, excellent customer service! He made me feel valued, my EXPERIENCE there was welcoming. I think I'll take my phone back to him and let him out the screen protector on But this is my review and I'm sticking to it..

    Great team here! Very friendly and attentive to all needs. Neat store layout and great demos to…read morelook at

    Spectrum - televisionserviceproviders - Updated May 2026

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