I went in to cancel a line I don't use anymore, and the employee said they can't do that at the store level, and it can only be done online or by calling AT&T. So I went online, canceled it and then asked if stores could cancel the lines and was told they can. I'll now be leaving AT&T all together. read more

AT&T Store - Mobile Phones Near Me - Bayside, New York

laziest, most unhelpful staff in any at&t store EVER! the manager was more interested in stock than helping us resolve an issue. avoid this store at all costs. such a disgusting disappointment. they don't mind taking my money but provide ZERO helpful service read more

Brought my I phone on Black Friday to get the 350 off on my XR. I know it's old. Go 85$

So sad. Went to change phones/plans ended up with over $200 for 2 phone lines How is that possible. The customer service seems nice however if you go back in a few times asking questions they dont care for you. Its shameful. Deon was initially helpful and then kept brushing me off. I am currently on the phone and in the middle of a sentence the guy puts me on hold. Unreal. Its 4/16 @ 8:30pm. On hold for 12 minutes because I have questions and he didnt even let me ask. The small Asian girl that works there is clueless and has no idea how to speak to customers- most of her answers were "I am not sure". DO NOT GO TO ATT AND ESPECIALLY THIS STORE. They probably steal all your information and sell it. If you go here monitor your CCs and also credit reports/SSN. I bet they are in on selling all persona information read more

AT&T Store - Im still on hold 14 min later very professional - Mobile Phones Near Me - Bayside, New York

Xavier was very professional and helpful with our upgrade. He is very informative with their plans. Thank you.

This was an AWFUL experience. I was swindled in the first responder "discount." let me start by saying Sean will do anything for a sale, and I am absolutely disgusted with him. This started out last weekend when I had a phone that was on its last leg. I asked to just get a new phone and this turned into signing up for a tablet and watch. I asked if there were any associated fees and he said no. There are 100% services fees for these items. upon finding out when calling coorperate, I explained my situation, and was told there was a reboxing fee even though I was swindled. Sean also told me my bill was going to be around $140. It's definitely over $230, more than I was originally paying. I called the store furious. they said he would call me back when he was working and he never did. I just went I the store today, where I think her name was Kim got in touch with him right in front of me, and they really didn't seem to care. worse off, they were talking about chicken teriyaki. She was also supposed to help me exchange my phone which I was also unhappy with, and I just decided not to because she was completely incompetent. This store was so unprofessional, and my problems still aren't solved. I would never work with him again. read more

Cat was the best. Helped me set up multiple lines and made it a breeze. I learned to always go to an AT&T corporate store and not an authorized reseller. This is SUPER IMPORTANT!!! read more

Extremely satisfied with the customer service I received at this location. Employees are very knowledgeable and quick. THANK YOU!

RESPONSE: The representive in this store did not assist me, so there were no "technically difficulties" involved. The only tip he gave me was to call Customer Service. My sister and I were also amused that this telecommunications store allows their phone to remain unanswered multiple times on what appears to be a slow day. The irony. read more

Liars! Frauds! They lied to us saying that they were running a special after buying an iPhone X that there was free product with it and all we had to do was pay the taxes. Then we got a bill with all the products on there and we couldn't even return the products because it was past 14 days....how convenient. Then we went into the store to talk to them.... Craig and Jason...one of them wouldn't even come out of the back office to talk to us and then we called at&t while being in the store and the guy wouldn't even get on the phone with AT&T! His own employer!!!! Beware! AT&T is going down hill. We were customers since they acquired Cingular. I'm definitely changing companies. read more

I highly recommend this location the staff here are very helpful and efficient . I was helped right away and did not have to wait . I didn't have any issues with my phone bill moving forward it was just as they said it would be. read more

Highly recommend this store. I walked in and was greeted and helped right away. All staff were very professional and resolved the problem I was having with my phone. read more

We used to say that we have to be careful with car dealers, now unfortunately we have to say that for wireless dealers!

Went to this location recently to check out the new phones and was greeted by the manager Soraya. She was very helpful and explained everything perfectly. Her associate Joseph Ko was also very helpful and will recommend them to all my friends and family!! read more

It was a pain when I called AT&T customer service. So, I desired to go to AT&T Store in Bayside. The agents were really helpful in this store, they solved my problem! Thanks! read more

Worst att ever. Unprofessional untrained people especially the female with the curly hair of Hispanic decent . Rude , doesn't look you in the eye when speaking . All she knows is to give an attitude. Will never go to this att ever again. read more

The most terrible location DONT NOT GET ANYTHING from here they lie and u will get stuck in plans !! They don't care about costumer satisfaction unreal ! Definitely not EVER going back here ! read more

AT&T Store - Mobile Phones Near Me - Bayside, New York

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I was with my parents wanting to desperately trade in my iPhone for the new iPhone Xs. The store manager, also known as Soraya, was GREAT. What a very friendly professional! She patiently answered all of our questions and helped us get through the long process smoothly under no stress and pressure. Thank you so much for the kind treatment. read more

Following up on my last review .... According to the ATT representative the store manager will contact me immediately when she gets in the next day . Guess what , once again another worker without the skills or training to follow up. My assumption is if the store manager can't call a customer back why should his/her employees care. No phone call no contact nothing. There is no reason to have a manager if you can't even manage a team or a store. read more

Let me start by saying the amount of information and concern I received from Joshua about my issue with going in store and calling care was beyond amazing. He solved all of my problems and was detailed going over my previous bill. Super thumbs up and 10 stars all around! read more

I would NOT use this location. They will tell you anything just to make a sale. Then you'll get your bill and it will be more than they promised. Don't trust them read more

Absolutely horrible. They sell you plans that you aren't eligible for and lie to you throughout the whole process. Going through a nightmare of a time getting my account fixed after this debacle. AVOID AT ALL COST. SHOP ONLINE read more

First of all let me start off by saying avoid this location like the coronavirus. I walked into the store simply requesting a sim card. Without accessing my account the store manager Soraya immediately tells me the company policy does not allow her to do so. Disregarding what customer service had to say. And that the company policy does state that they could have given me a parked sim card. I had to drive to the the great neck location where they were very helpful over there and they immediately gave me a sim card. Because of Soraya the store manager who Without any doubt I felt was racially discriminating me, had to drive all over queens and into long island just to get a sim card. I am beyond disbelief a company this big would allow such a person to run a store and treat customer's and the public this way. I find it hard to believe that her boss Marik sarkisov does not know that Soraya treats the customers in this community this way. But just in case he doesn't know and is unaware well I'm letting you know now. This person is in no position to be helping customer's with her poor attitude and lack of knowledge of what services AT&T offers. I repeat my fellow yelpers stay away from that location, unless you like and want to be mistreated. Soraya is the definition of why customer's would never want to return or recommend anyone to that store. As I'm writing this review it makes me think that maybe thats why there weren't any other employees in that store. Could it be possible that she drove away all the employees as well? read more

This place is very clean. Soraya is very helpful and knowledgeable about everything. She is also very patience. I will def recommend this place. Thank you. read more

Update: 1/17/17 Today I went to solve a question about my bill and I had a very good experience talking to Michelle and Ravina! Thank you very much! JAY made it a pleasure for me to walk into an At&t store! I had in my mind to upgrade my iPhone and after going to this store I ended up not only upgrading my phone but my girlfriend's as well... Im all about customer service and JAY made the experience very pleasant for me. read more

Best phone store experience ever! Kat greeted me when I entered the store and was incredibly helpful, knowledgeable, and kind. We are so lucky to have this store --decent free parking (for Bayside) conveniently located off Northern at the Clearview and well stocked. Had an issue that I spent hours trying to explain via chat and on the phone with ATT.com. Boy do I wish I would have come here first. Kat helped me unsort the mess att.com made of my account, showed me how it could be fixed and got a phone ready for me to buy. I was almost ready to move over to Verizon as I had more than paid for my previous phone but Kat explained how I could combine with my direct TV. I think Att should pay her extra and promote her ASAP. I love that store and am willing to give ATT another try because I felt well-taken care of in person, something I usually avoid. read more

Tried to exchange my iphone 12 pro to an older model since my phone wasn't worth the trade in limit. Kept getting kick back from both online customer service and in store personnel. Basically got charged $55 for opening the box to the 12. Ended up with an iphone 11 after assurance that I would have no extra costs and now the bill shows up with an upgrade fee and a service I didn't ask for. Don't know whether to blame this on the store or the company but I had a very bad experience all around. read more

Very bad experience with staff. Customer service was beyond unprofessional. Simply wanted to pay a bill. Staff member was rude, sarcastic, unfriendly, overall bad attitude. Jason in particular should not be working there. read more

I went in the store on March 30th to get a new phone cause mine didn't work. I dealt with Cat, an associate. When going over the plan she spoke to me about getting AT&T tv and how it would lower the price of my overall monthly plan and I said no cause I didn't need it. Then her manager Soraya came over and reiterated how I would be saving money. I said no again. What convinced me was that they said if I sign up for ATT tv and canceled within 30 days I'd still keep the discount of my data plan so I agreed. Then today (April 14) I see I was charged $59.99 for ATT tv. When I called customer service they said that the information I was given at the store is incorrect and that the fee is charged on the 8th of each month, and it was on auto pay, which I didn't know about, so I canceled it. I was in sales and I understand how it works, but one thing I always prided myself on was honestly and full transparency. This wasn't the case at the Northern Blvd- Bayside store. They just wanted to sell a product to make their numbers. I don't recommend going here. read more

I've been in this store twice and both times have not been a pleasant experience. The manager straight up lied to us about our packages and I asked twice to confirm if the price he gave us included taxes and fees... he said yes both times. Then he casually mentions that we will be signing a direct tv contract after we already said we don't need it and told us to tell the direct tv technician we don't need it... he failed to mention that we would also be stuck in a 2 year contract. I had to ask and I knew there would be bc I used to be a customer and it's very hard to get out of a direct tv contract. We then told him about the discount we get and the price didn't change and then he backpedaled and said that wasn't the final price and the price he gave us before didn't include taxes and fees... I'm pretty sure he was lying but it can also be because he was very bad at math. Like who needs a calculator to do 300-275? Completely misleading, very sneaky, and quite frankly very rude. I know people want to make a nice commission but you're making people spend a fortune for something that should be very simple. Make sure you do your research before signing anything in this store! Don't be fooled and the manager should be ashamed of himself for his behavior. Stay away- go somewhere else and make sure they're trustworthy too. I needed a new phone badly but didn't want to deal with him for another minute. read more

This AT&T store has no idea how to follow through - on anything. I got new iPads and wanted to switch two existing AT&T numbers to these iPads. I was told the best and easiest way was to add two new numbers and cancel the old ones. Adding two new numbers was easy. As the sales rep was going on vacation, I was told the manager would handle cancelling the old ones. Days went by and the old numbers were still active. And, of course, so was the charge. I stopped back in, after the sales rep was due back but he wasn't in yet. I was told the manager wasn't available but would call me that afternoon. Of course that never happened. Eleven days after initiating this process I'm still paying for four numbers when I need just two. The staff at the 188 Street store are much better. Do yourself a favor and go there first. read more

Another neighborhood establishment that stinks. Walked in, employee checked us in. Said we were next. 15 minutes later someone else walked in and she took them. When I asked how long the wait was, the employee shrugged his shoulders. I told him we were next and yet the other employee took a family which just walked i , he shrugged again. Told him I wasn't waiting and he basically held the door open for me to leave. I am so disappointed. I worked retail for years. Never spoke to customers this way. ATT just lost my business after 20 years.....bye! read more

I'm giving this store 5 stars because of Dion, the manager there. I went in after purchasing a phone & subsequently receiving a huge bill, with charges that were not discussed beforehand from my salesperson there. I was really upset to have received these unexplained charges from ATT & went back to the store to discuss them with someone. My salesperson was actually there and told me that those charges are "standard & that everyone should know they get those charges" and had an attitude about it too. Then Dion came in & literally made everything right. He took his time to explain what the charges were, he apologized for not having been told about them in advance and reached out to corporate while we waited. He was a total gentleman and an absolute professional. I felt very valued as a customer and would go back to this store any time just because of him. As a side note, I noticed that he was on the floor a lot, making sure all customers were being helped and also made sure the store looked immaculate, which it did. Thank you so much Dion for being so amazing, thereby keeping my trust with ATT & your store! read more

Amazing customer service! It's been a while since I've been in that store. So happy I decided to stop by! The management team was so helpful. The staff all pitched in to solve my problem and gave off a great team atmosphere. Years ago I had a bad experience with Jason, turns out he's no longer there. With free parking and little to no wait this is the place to go. 5 stars!!! read more

BE CAREFUL!! I walked in to upgrade my phone which is 1 of 3 lines on an unlimited family plan. I was greeted by an unfriendly female employee named NATALYA. She had absolutely no personality. I told her I was upgrading my phone and wanted no changes to my plan at all. I then told her which iPhone I wanted. During the whole process she barely spoke and then when the process was complete I then left the store. A few weeks later I logged onto my account and saw that my line had been removed from my family plan and assigned it's own plan which is more costly. Well after 3 phone calls to AT&T I finally had my line returned to my grandfathered family plan!! read more

Went there in January to switch a line from T mobile to Att. I was told there is no fee, but i got surprised by $25 activation fee on my bill. Even worse, I learned from calling AT&T that they offer a deal that any line switched from T Mobile can get up to $650 in credit. Not only the AT&T store employee didn't tell us that when he HELPED us transition the line from TMobile to AT&T. When we asked him if there are any promotions, he told us NO. read more

I see the terrible reviews on here, and felt the need to write a pleasant one. The other day, while visiting my parents for the weekend, my dad decided that he wanted to buy an iPhone for my mom for Christmas, 5 days before Christmas, and the night before I go home! I freak bc he can't buy the phone, but I can, but I also need to catch a plane! So I order the phone online at 8, store opens at 10, and they say to come by the store when you get the email. I didn't get the email by 10:15, so I hoped that I could get in. Of course I'm doing this 5 days before Christmas so they are already busy. I tell them I am there to pick up a phone but need to catch a plane. Long story short they did EVERYTHING they could to make it be as short and sweet and possible. Everyone was VERY pleasant and nice! It took longer than expected but it was not any member of AT&T's fault. Seriously, I really appreciate the service they did me! read more

Still on hold, yeah expect to be hung up on when the staff can't comprehend a situation and runs out of explanations

I had the good fortune of being assisted by a young lady by the name of Michele, a person that really cares about people and goes out of her way to be sure that you are fully versed in the the product that you are buying, a asset to at&t. read more

These guys are great. I had a bad experience a long time ago, but I was in a pinch and it's the closest store to me. It seems like they have a lot of new faces and new managers in store. They gave me a buy one get one free deal because I have directv already. Kat really went into detail with the bill, and what to expect. These guys have really stepped up their game and changed for the better. I actually made a Yelp account just to post this review. read more