Back at AT&T because my iPhone was overheating when I charged it with an AT&T phone charger. Ironically, my phone charges fine with an Apple charger. I took the charger and associated chord back to AT&T because it was not working. Their response was no, they could not accept back these non-working accessories because I had exceeded 14 days for a return. Importantly, the service provider told me sometimes their accessories do not work with the newer phones. It begs the question, if you know this why are you selling these accessories. They asked me to call customer service at 611 to see if they will allow the return on an exception basis. After interacting with a bot, I finally spoke with a human who told me the exact same thing that the AT&T service provider told me. No returns after 14 days...one item was still in the box. Needless I am again disappointed at AT&Ts level of customer service. read more

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I had to get a new phone for my husband and he was not able to come with me. A very complicated process that was handled with incredible finesse by salesperson Frances. She spent a great deal of time unraveling the issues and making sure we got the job done! This Gateway AT&T store is excellent-wonderful service and would highly recommend to my friends.. read more

I came into the store around lunchtime, and I was greeted by Frances, who quickly was able to help me replace my screen and get me in and out of the store within 20 minutes The proximity to the highway was a plus because it was easy to get in and out. read more

Thank you, Riley! Very helpful in navigating options for replacing my phone. As well as helping with information on international options.

DO NOT WORK WITH RYAN. Screwed up my order (had the wrong phone sent to me) and took zero accountability for doing so.

Ask for Frances!!! Frances was such an amazing employee and so positive!! I messed up setting up my new IPhone 14 pro max trying to set up the ESIM and we had to go through tech support and then we had to talk to ADVANCED tech... Frances was so patient with tech on the phone AND with me. She's so great and so sweet. She even talked to me about my sweet baby girl (my dog) and we chit chat for a bit before I left. A GREAT employee. I would give her more stars if it was an option. read more

We were very pleased with the service we received. The store manager and staff were excellent. They went way out of their way to resolve my problem. I would highly recommend them. read more

That post is to rave about Frances!! My phone wasn't cooperating when trying to trade it in. She was very patience and tried different methods and finally it worked!! She answered all my questions and explained everything so I didn't leave confused. 10/10 experience!! I normally wouldn't have gone to this store since it isn't the closest one to me but knowing I didn't have to leave with confusion and a headache I'll make the extra drive any day!! read more

Always get good service from polite and knowledgeable folks!

Sold me a faulty phone last Thursday, it stopped making calls, background is black despite being in light mode and it's hot to the touch. Their solution: go to Apple, we can do nothing for you. I don't want to fix a brand new phone, I want to have been sold a working phone. Also stood around for 5-7 minutes before anyone came up to us. Yes, they were busy but a simple greeting to tell us they noticed us would have been nice... read more

I thought the employees here were nice and quite professional. They were dressed pretty casual so you kind of get the "Apple" experience but their attire surely does not rub off onto their way of business. All the people were quite nice and informative. They did give me a sales pitch at the end of their consult with me but they all do that right? The minus one star is for them not providing a restroom for their customers. They have plenty of parking and once you sign in you just sit and wait for them to call your name and you are good to go! read more

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I visited here recently to get help with my phone and plan. Eddie was very professional and solved the issues with my phone. There was a bit of a wait, but the staff was communicative in letting customers know. read more

My wife and I have had multiple lines/hotspots/watches for years and worked with many AT&T direct representatives. I'm not exaggerating when I say Dominique gave us the best service with all smiles, efficiently, and intregrity. If you're in the Austin area ask for him for all your face to face AT&T needs. read more

I'd like to review this place but alas, they are closed even though their store hours say differently. Someone stayed up too late last night smh ‍ read more

AT&T Store - Closed? But says open... - Mobile Phones Near Me - Austin, Texas

Just got my new phone yesterday, at beginning seems like the guy wasn't interested in giving me service because maybe I wasn't dress nice since I just got out of work. But after he know that I was getting phone for real his services changed to very good service but they kept giving me the wrong screen protector size, I had to go back twice with my daughter waiting in the car. read more

Porfabor. No vengan. A esta tienda. Siempre que vengo tardan mucho. Y la gente es muy despota.

A phone store that DOESN'T ANSWER THE PHONE??? Yes, I'm miffed because I was calling them about their error (fraudulent activity,) when they signed me up for a new plan to go with my new phone - which was going to save me about 10 bucks a month! So when I got a bill for 60 dollars higher, I wondered if maybe they had a different definition of "saving me money," kind of like "fake news," which is real news you don't want to hear or be accountable for. I wish I had yelped this place before going in, as the person who helped me (no need to call anyone out,) was exceedingly friendly, and the process simple. The results were my calling AT&T to correct the mistake and just put me back on my old plan, which I was already happy with and hadn't wanted to switch. Deep breaths. It's just a phone. It's not worth freaking out over. read more

Terrible customer service. Go somewhere else. They leave you standing around despite plenty of retail clerks loitering or milling about.

Wanted to say, have had a few issues over the past week, and Edward has TOTALLY stepped up to help resolve things. Thus far, every contact with him, he's been beyond helpful!! They are making good on the offer, to find resolve. Much appreciated. read more

Many thanks to Jesus the Apple Expert at the Arboretum AT&T store for 2 things. 1) eSIM activation on my iPhone 11. He activated my eSIM in my iPhone 11 Pro Max. To get this done, Jesus put a SIM card from my second phone that had a different phone number into my iPhone's physical slot. It looked like having a different phone #'s SIM in the physical slot forced my main phone's phone # to have to move to the eSIM. Now when I travel internationally, I can buy a local data SIM and put it in the physical SIM slot. My AT&T phone # will still run off the eSIM. To switch when I travel, it looks like I'd go to Settings -- Cellular -- Turn on this Line on the other SIM. 2) Hooked me up with a sweet case! Check out the CaseMate - it's transparent but adds iridescence and texture. Thanks again to Jesus and the kind manager of the ATT store in the Arboretum! ps: The hours listed here on Yelp are not correct for Sundays. I believe they open earlier than the time listed. read more

AT&T Store - iPhone XS Max on left, iPhone 11 Pro Max on right - Mobile Phones Near Me - Austin, Texas

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THEY WILL ADD MOBILE INSURANCE TO YOUR PHONE EVEN IF YOU DECLINED IN THE STORE. Make sure you check your bill. This happened to me twice. See update below Excellent customer service from Dillion. He was friendly, knowledgeable, and super fast. He helped us switch four telephone lines from Verizon seamlessly and we even got to keep our old phone numbers too. Making the switch from Verizon was very simple. I didn't even need to call Verizon ahead of time. All I brought was my account information and personal info. The entire process took about one hour. I highly suggest making a reservation here before coming though so you don't have to wait. Your experience may vary. Making the switch during their promotion was almost a no brainer for me, especially since my old plan expired. I was paying way too much at Verizon for only 4 Gbs of shared data. Their promotion offered $150 back for each line switched over plus double the standard data (totaling to 30 Gbs shared) and I paid around the same price with Verizon. The only bad part is that AT&T doesn't have that good of a coverage as Verizon does, but there are people that may say otherwise depending on where that person lives or works. My experience with AT&T internet and home phone was horrible though. I highly recommend staying away from those two. They are all one company, but those services absolutely grinds my gears with their poor customer service. ---------------------UPDATE (2015_01_27)--------------------------- After looking at my first bill, I found errors: -First and Last name was spelled incorrectly on bill -Primary account holder was designated incorrectly -Mobile insurance plan was added on for three lines (adding a total of $21 per month), even after I declined at the store -Promotional credit was not applied, even though I was told I would receive it on first bill. I was later told by customer rep over the phone that I will receive it on the next few cycles. Make sure everything is right on your first bill!!! Subtracted 1 star from 4. Looking back at everything, the guy was kind of in a rush. Make sure you opt out of their marketing campaign when you first log in. Also, opt out of them sharing your CPNI (Customer Proprietary Network Information) by submitting your information at this link: https://www.att.com/ecpnioptout/InitiateCPNIForm.action read more

Omg there are people here working and not any one to help you out. The wait is incredibly stupid long and awful service. It is amazing there in business at all. I can't believe how long the wait is. There are a ton of employees and no one working. Must be on a break indefinitely.It is incredibly an awkward ! This sucks! People working at watching the tv(football). read more

AT&T Store - Omg the don't work the watch football! - Mobile Phones Near Me - Austin, Texas

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My husband and I both previously had Spectrum internet in our respective apartments. When we moved to a house in the Austin area we began looking into Fiber networks available in our area. AT&T advertised Fiber connectivity for $60/mo. When I called to inquire the sales representative told me that indeed Fiber was available in our area and she could offer us 18 Mbps for $50/mo. I was shocked at such low speed but she assured me that anything higher than 20 Mbps on a Fiber network was typically used for businesses or much larger households. Since I knew next to nothing about Fiber connectivity I trusted her recommendation. After having the service for a week I can tell you definitively that 18 Mbps is not sufficient for anyone. Our streaming was significantly slow and poor quality. Uploading or downloading files took forever. Internet pages and messaging was unbelievably slow. I called Spectrum and they were able to offer us 200 Mbps for $45/mo in our area. I immediately called AT&T to cancel the service. Although I understand that Fiber is still limited in certain areas and AT&T would have never been able to offer us the speed we needed, I feel as though I was deliberately mislead by the sales representative. Transparency is an invaluable quality in a company. I am so disappointed in AT&T customer relations that they feel the need to lie to customers in order to obtain their business. We will NEVER be using AT&T for internet services again and after this experience I am debating future use of their wireless services as well. Also must note that upon calling to cancel the gentleman in "customer loyalty" who was handling the account assured me that the service would not be shut of until Saturday. I even asked if two services could be run simultaneously in the same household since we were switching to Spectrum on Thursday and he assured me there would be no lapse in service. Well, the internet was shut off today (Monday) and we won't have internet until Thursday. Really disappointing AT&T. read more

What I thought was an awesome deal turned into misdirection. So tired of the Att games. Be careful what they promise. We were told by Gavin, an employee there, that our bill would $50 less than our current bill. We were in fact mislead. We were told that if I cancel my service and put it in my wife's name it would save us $50. At the end of the day it did not save us a dime and actually wasted 3 hours of my wife's time and 3 hours of my time when the Att technicians came out. What was really meant was that in a month after our promotions ended it would be $50 less from then. I would take anything they say with skepticism- especially from Gavin. read more

I would have give 0 or negative stars, if the App allowed. Don't ever fell in their trap of "store promotions"...they are all Blah Blah...they never care once u open account with them...they even don't talk to you We are literally got robbed and cheated by this store. And top of that they will hide when u start coming to their store to ask about promised offers and every time a new person will talk and tell you something to do blah blah ..just to send u out of the store for that time... We have been wasting our time from last 5 months...I bought my whole family group to them and on total we were cheated for 5k... This is really low standard of ATT !! read more

RIP OFF ALERT!!! Deceptive trade, bait and switch, LIARS!!! I went in last night to move from Sprint to AT&T, after seeing several AT&T free iPhone ads on the internet and on TV. I was greeted by Mathew "J" who politely offered me options which in the end were nothing but a pack of well crafted LIES!!!! 1) First, after talking with Mathew about this concern in detail, He promised he would not make a "hard hit" on my credit, BUT HE DID IT ANYWAY! He said " We never do hard hits, only soft inquiries that do not affect your score" ...LIAR!!! 2) He then said he was going to give me an iPhone and all I had to do was pay the sales tax!!! But afterword when I received the already processed paperwork and my card had been charged, it showed to be an installment agreement the phone was not free and in fact I was being charged over 1000.00 for the exact same phone Sprint was selling for 799.00. 3) Then, he promised that the monthly bill would be less then my current Sprint, but the next page given me after the fact showed the bill ending up being over 20.00 more for less service!!! 4) That evening and the next day when I attempted to cancel my contract and get the UNAUTHORIZED credit inquiry removed my credit report, I got a big fat run around from both customer service and the sales people and the managers at the store. 5) When I confronted the staff (Alex) at the store with a copy of the AT&T ad from their website describing their fabulous "free phone" offer when bundles with a 29.99 dish package (which would have saved me money on the phone service, TV, and given me a free iPhone) he told me that AT&T did not even offer a 29.99 dish service and the ad was wrong and they had been trying to get corporate to change it.. Of course! I'm sure! AT&T, the worlds largest communication company make mistakes in their ads on a regular basis and then keeps them running for weeks after they become aware of the mistake! Right!!! From this experience I will never darken the steps of any AT&T wireless store again and I would advise anyone to do the same. I also intend to let everyone I can know about this awful experience!! So at the end of the day I went back to Sprint and saved 200 on the equipment and I saved 20+ dollars a month and continued my unlimited data plan which blows away the AT&T 3 GB plan Mathew was trying to con me into accepting. Well in conclusion BUYER BEWARE!!!! ...RUN! RUN! RUN! ...away from AT&T wireless!!!!!!! read more

So i called in advance to check if they have the Apple watch that I want before going into the store. The rep put me on hold, said that he will check to make sure. I waited for 10 min. No one answered. By the time I hold on to those and drove to the store, which is 30 min later, it took them 5 mins to check and get me the answer. Pretty sure the rep just forgot he had a customer waiting on the phone.... I will not recommend this store. They are understaff and do not have very good Customer service Oh and we have waited for 1 hour in store now and we are still not taken care of. Plus a 30 min wait on phone, it is 1.5 hour wait with no service. read more

After running into an unfortunate experience (not by ATT fault) at another store I then proceeded to this store and met with Chris Lozano the store manager and was super impressed with how he treated the whole situation and was able to take care of me. I didn't ask for any special treatment but he went above and beyond. Unfortunately the lady sales rep who also helped me I cannot remember her name but she as well too the time out to answer my questions. Any they did not know they found out promptly. Highly recommend. read more

I know this place does not have the best ratings, but seriously go here and ask specifically to speak with Ray Woods! This guy is great, he won't push something onto you and he'll really help explain things and work with you to get the best deals! Ray Woods remember the name. read more

Adam was so helpful and patient with assisting me getting a phone set up for my son. Made it easy and answered all my questions. He couldn't have made it easier! Thank you! read more

I was in this store yesterday and had the best experience! Jose Marrero Torres helped me with an issue that another AT&T location would not help me with beyond stating policy and saying sorry. Jose was polite, knowledgeable and thought outside of the box for a solution. He and his manager found a way to help! It required a lot of Jose's time to work with me but he remained patient and attentive to get it right. I will definitely go back to this location & will recommend everyone to work with Jose. read more

This is directed towards ATT as a company, not this store. If I could give 0, I would. Been with them for 15 yrs and they treat me like crap all the time. No records of past conversations or chats. I got tired of them and decided to take off 2 phones by paying the ETF. Even after paying they gave me so much hassle for getting unlock codes for the handsets that I now owned outright! Also, had very bad experience with ATT internet (UVerse). The salesperson lied through their teeth to promise me lots of incentives on current mobile service and none of it panned out and I cancelled after 1 week. Service was very poor with internet drops all the time. I would not wish this company on my enemy ......... read more

*12/25/15-Just found out these incompetent idiots screwed up my data plan! And this after I specifically asked Jean if his lil screw up would mess up my current plan and he said "I didn't touch your plan"...really? Then why did I get an email saying I am now subscribed to 300MB@$20 instead of my unlimited data plan!? And of course AT&T Customer Service is closed today so I am going to keep getting BS txt and email updates that I have exceeded ny 300MB data usage!!? They need to close down this joke of a store and get rid of these morons! Because of Jean I now have to deal w/this headache of getting my original plan back and all because he couldn't figure out how to do a simple phone exchange!???! Thanks for ruining my Christmas you a-hole Grinches! 12/24/15-Absolute worst customer service here! Came in a week ago to upgrade to the iphone 6. The girl that did my upgrade had the approachability of a porcupine, but whatever, I wasn't there to make friends. She did the upgrade fairly quickly and I was in and out in just under 30mins. A few days later I get an email saying that my acct will be charged for my first months of my "Mobile Protection Plan"...really? That's funny, because I definitely did not enroll in this. So I go on AT&T chat to have it removed from my acct and they tell me "Oh, you enrolled when you upgraded"...only problem is that I did not. So watch out here that they try and enroll in you things you did not electively do so yourself! Also, the girl set up my phone w/o offering to do the backup, so I had to erase and reboot and then do the upgrade to ios 9.2 because the 6 comes preloaded w/ios 9, so any icloud backups done in 9.2 will not be available. When I went back in, literally 5mins after I walked out and asked they guy greeting at the door how to get my icloud backup, he said that they don't provide that kind of support at this store, but I can call Apple or try backing up from iTunes. Gee, thanks. Then, I came in today because I needed to exchange my recently upgraded iPhone 6 from the 16GB to the 64GB. My 5s was 16GB and I never had a problem w/storage, but w/the 6 apparently the files are ginormous so you are eating up your 16GB just to run the phone. That would have been something nice to know when I came in for my upgrade because I could have saved myself the headache and $35 restocking fee to get the extra storage. I waited 20mins to get facetime w/a rep and what should have been a quick and simple process, instead turned into an 1hr ordeal w/no apologies and attitude from the sales associate because I was frustrated! Seriously, went through the whole rigor morale of the exchange, did the signature and then he realizes that he grabbed a 6s instead of the 6. So he goes to get the 6 and makes several attempts to make the swap, to no avail, so then he enlists the help of another associate and that doesn't work, so this goes on for a solid 30mins with very little communication as to what the actual problem is. Then, they have me authorize the refund for the returned phone and I swipe my card. They think this will fix the problem and it does not. So the other associate attempts to make the exchange on an actual comp terminal instead of the ipad they were using and it still doesn't work. The best part is that while the other associate is doing this, Jean, my rep, who was cordial enough in the beginning, but went downhill fast, is dinking around on his own cell phone!? The other associate still can't fix the problem, so Jean tells me he is going to have to their tech support on chat. That's when I let out a sigh (I had been very patient up to this point) and shake my head and instead of apologizing he has the nerve to say "What?! Are you afraid this isn't going to work or something?". Are you kidding me?!? So I tell him, surely he can appreciate my frustration at the fact that a simple exchange has now taken an hr and it is still not fixed and it was because he grabbed the wrong phone? Then he defensively says "No, it wasn't because I grabbed the wrong phone, there was an issue w/the the upgrade, return, and exchange, so even if I had gotten the right phone, you still would have had to wait". Again, no apology. Finally, tech is able fix whatever the supposed problem was and I get my phone. Then all of a sudden it's "Ok, so you are good to go, have a good holiday" and then walks me to the door and holds it open and says have a great evening and safe drive home. And that's the irony of this place...the associate that opened the door and greeted me was very nice and getting listed on the service queue was easy enough, so you think that level of attention and care would be continuos; the one on one customer service here is what is definitely lacking. You can sugarcoat a turd all you want, but in the end, it's still a turd. I will never come back to this particular store again and if I didn't have my grandfathered unlimited data plan, I probably would not stay with AT&T. read more

I usually have good luck with this AT&T store. The help is usually knowledgeable and the store is well stocked with accessories for iPhones. If there's a negative, it's that, due to security, many of the phone accessories are not self-service, meaning you have to wait for a salesperson to get the item, then ring it up. But for a quick iPhone accessory, it's still easier than trying to find parking at the Domain for the Apple store. read more

After my bf's father unexpectedly passed away we had to fly back home to Maine. While we were back he and his mom went to an AT&T store to try and figure out what to do with his father's line. They told us there was no policy for when someone passed away and that there was nothing they could do other than pay off his father's phone for $600 or continue paying his line for two years. If my bf wanted to take over his dad's phone it would be too complicated and he'd have to change his number. They brought his mom to tears out of frustration and they left without resolving anything. When we flew back to Austin we stopped into this store to get a second opinion and were greeted by Gavin. He listened to our story and not only apologized for the way the other store handled the situation, but said we should file a complaint with them. He explained that there is in fact a policy in place, and that they simply cancel the line and we are able to keep his father's phone for free. We were in and out in less than 10 minutes, I couldn't believe it. Thank you! read more

I came to this AT&T store at 7:30pm on a Thursday night and there was a wait of "at least 45 minutes" according to the employee who adding me to the queue. I had some other errands to run so I decided to leave and come back. By time 8:15pm rolled around, there was only a single person preceding me on the waitlist so I figured I'd just stay. While I was waiting, I noticed that two (of the three) employees were helping the same people they had been back when I first arrived. It's difficult not to overhear conversations in such a small space, so I quickly gathered that they were both waiting on data transfers to complete. What's frustrating is that neither of the employees were talking about anything related to the customer's phone or service. They had spent the past 30-45 minutes talking about life rather than helping anyone else that came into the store. By time I finally got helped (minutes before their 9pm closing time), probably a dozen waiting people had left without having their issues resolved. I can understand that customers being helped appreciate the attention, but this was just ridiculously inefficient. read more

I had great customer service from Anna-Maria, the Retail Sales Consultant. She was very patient with me and answered my 50 questions to make sure that I fully understood my plan, new phone features, hotspot, etc. Very friendly and great customer service! It made for a great customer experience. Also, I really like that this store had a host to greet you at the entrance. He very politely takes down your name, phone number and the issue or reason for your visit. You also are told a wait time which great while you wait on the seat they have there. Overall, a pretty great experience. Hope I didn't jinx it because I am going back today to pick up my iPhone 5s! read more

I recognize that you can't expect much of a bureaucratically run phone store, but I don't understand why you would knowingly be so inefficient. You just lost my business tonight. I have been standing here for 40 minutes watching all 8 representatives begging customers ad nauseum to pay more for their new Next plan. All but one has been with the same customer for at least 40 minutes. All I need to do is switch a single SIM card. A 2.5 minute endeavor. For which I will wait at least an hour. Also for which there is a very simple solution. Have just one representative available to solve purely technical issues that AT&T has made impossible to do on your own. Good luck selling that Next, AT&T. I'm going across the street to Verizon. read more

I had to go to this dank, dreary office to help AT&T fix my shitty phone. I waited two and a half hours for a refurb with exactly the same problem as my previous phone. The girl working was really nice. Everything else about this place is pure garbage. It's one of those rare times when you really can judge a book by a cover. In this case, however, someone wiped a bloody ass all over the book. If there's a Hell, AT&T provides its cell coverage. May they choke on rancid dick for all eternity. Amen. read more

My Galaxy S8 had a bit of meltdown Saturday morning. I tried everything I knew to repair, but no deal. Headedto my neighborhood ATT store where 2 lovely ladies. although a. bit perplexed themselves, fixed the issue. Never. never turn on voice assistant by accident, for it will drive you crazy. Secondly. on Tuesday, I went back to add another line and a Galaxy Note 10 to an account. Jose assisted me and my novice smart phone partner. He was so patient and informative. Thank you. read more