I hope this message finds you well. I am writing to address a recent experience that has left us quite disappointed. It seems that one of your clerks insulted a customer, instructing them to leave the store due to what was perceived as our car being parked crookedly. However, it turns out that the vehicle in question was not even ours. This incident was completely inappropriate and has caused unnecessary embarrassment and frustration. We believe that such behavior does not align with the values of customer service and respect that your establishment upholds. We hope that you will take the necessary steps to address this matter with the involved staff member to prevent such situations in the future. We appreciate your attention to this issue and look forward to a positive resolution. Thank you for your understanding. I will proceed to ensure that corrective action is taken for the embrassment this instance caused my 70 year old mother. read more

I'm only giving them a star because I had to to in order to write this. I had total Wireless and was having trouble with them was deciding to switch to AT&t. I went into the store downtown there was a gentleman I believe his name was Mike he was super nice he looked at my phone and said yes it would work with AT&t. Everything was set to go I needed to come down the next day and finish the transaction. Once I got there Mike was off a lady representative came up I told her why I was there. She told me that she was unable to look up to see if my phone was unlocked, that was the reason I had to return the next day cuz it had been unlocked it by then. So she said her nor the four other gentlemen working there could do that. She told me I could return and have Mike do it the next day. I got pretty upset because I knew out of those five people somebody could help me so suddenly she knew how to do it it all came back to her just like that. Two of the five employees spoke to me and were extremely rude and very unhelpful. And even though my phone would work with AT&t the day before now my phone wouldn't work and I'd have to buy a brand new one off them. What a joke. If you only have one employee that's willing to put forth effort out of how me you have working there you got a huge problem huge!!!!! Good luck to Mike and everyone else out there have a wonderful weekend God bless read more