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    Gary's Guns

    5.0 (1 review)

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    11 years ago

    Great family run gun shop by people that care about people and their needs. If it's broke he can fix it.

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    Bridgeport Equipment & Tool - andrew c

    Bridgeport Equipment & Tool

    1.0(2 reviews)
    20.1 mi

    Dear bridgeport power epuipment tools in beckley wv Customer Support my name is andrew cantley…read more I am writing to formally file a complaint regarding poor service and failure to honor the warranty at your authorized dealer in Beckley, WV. Several months ago, I brought my Echo SRM-225 trimmer to the Beckley location for repair. This unit is still covered under Echo's 5-year warranty. Instead of performing a proper repair under warranty, the dealer attempted to charge me. Eventually, they told me the problem was only the spark arrestor screen, but when I took it back out to use, the trimmer was still bogging down after less than 10 minutes. In other words, they charged me but did not actually fix the problem. I then took the trimmer to my regular repair technician, who correctly tuned the carburetor -- exactly what I expected the Beckley store to do under warranty in the first place. After that, the trimmer ran properly. Later, I purchased an Echo Speed Feed head for another trimmer. After only one use, the attachment stripped the threads and flew off, damaging my equipment. When I returned to the Beckley store with my receipt, I was told they would not refund me because the product was "used." Of course it was used once -- that's how I discovered the defect. Denying a refund in this situation is not acceptable. This experience has left me with: Warranty service not honored. A defective Echo part that caused further damage to my equipment. A dealer unwilling to honor receipts or stand by Echo's warranty. I expect Echo to honor its 5-year warranty and provide a fair resolution -- either reimbursement for the defective Speed Feed head and damage caused, or replacement of the unit and assurance that warranty repairs will be handled properly in the future.

    Ordered parts on a Tuesday, told would be in Friday. Called Friday, parts not in but were ordered…read moreand shipped from Illinois and may come in Saturday. Called Saturday, parts not in but should be here Tuesday. Called Tuesday, parts not in but one of two parts was lost in shipment and the other had just been ordered. I have Called this place 8 times and been disconnected on 4 of those occasions. No one knew what was going on. Do not waste your time ordering from Bridgeport in Greenup.

    Gary's Guns - guns_and_ammo - Updated May 2026

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