Went to the store to by ammunition which was in a locked container. Asked the employee for certain…read moresize. They wouldn't let us have it and walked it to the register. Finished shopping and paid. Got outside and opened it and it was the wrong size and returned back into the store where they refused to return it. They have a sign posted to please not open product in the store. And have a policy where you can't get your own ammunition. They place the price tag over the only place on the box that shows the size. So when they put the product on the shelf it the locked cabinet you can only go by what the tag on the shelf says. I understand not returning certain items but having them policies in place and then punishing the customer because of employee error. Which either was she didn't really know what size we asked for or it was put on the shelf in the wrong labeling and the employee couldn't tell because again your price tag covered the only place on the box to tell the ammunition size. And now I'm out almost $40. You need a new policy because someone dropped the ball while performing their job duties and I didn't receive my money back and managers were very rude including the store manager on the speaker phone with the manger on duty

From the owner: Helping Customers "Get in the Game" with VALUE since 1937. Dunham's offers a full line of…read moretraditional sporting goods and athletic equipment as well as a wide variety of active and casual sports apparel and footwear. Categories include Hunting, Archery, Fishing, Camping, Exercise, Apparel, Footwear, Water Sports, Baseball, Basketball, Football, Hockey, Soccer, Golf, Racquet Sports, Table Games, Bowling and more. Big Names...Low Prices!

The store in Ashland, Kentucky has lost a customer. I live an hour away from the store and called…read moreto confirm they had a product in stock. The person that answered the phone absolutely confirmed that they did have it. I made the trip immediately after calling only to find out that they did not have the product available. Horrible customer service. The person answering the phone should have checked especially after being a informed that I was traveling an hour to get there

Bought a couple of shirts online from Dick's online and on Friday 4/20 had to return them both…read more Had paid for them with my debit card which was immediately withdrawn from my account as I would expect. When I returned the items they credited the entire amount back to that debit card. It is now 3 days later and still no money back in my account. I called the store and spoke to the store manager Lindsay and she informed me that it was because MY bank hadn't credited it back to me (I had talked to a person at my bank BEFORE my call to Dick's who said that the refund was NOT pending in my account). I informed the Lindsay of this and she then said that it was Dick's policy for returns was 3-5 business days. I asked her "Now which is it. the bank's fault or Dick's policy the reason it isn't in my account? She then said that I did not need to yell at her (which I most certainly wasn't). I told her that I wasn't yelling at her, I was just telling her why I would not be buying from Dick's again. Lindsay then HUNG UP on me. This is NOT customer service. I did NOT yell, curse, threaten or anything of the sort. I then called and talked to her District manager and he didn't seem really concerned either. VERY POOR SERVICE

the worst customer service from the Ashland KY store. Other than the store manager, no one make…read morespoke with us, including the person helping us. it made us feel like we were inconvenienced him for being there. he just stood and stared until he was able to escape us. we only make one purchase of one pair of shoes when we came for 3 because of he was so awful, we got frustrated and stopped looking.

I recently went into a finish line store on Friday in Huntington, WV and I was highly disappointed!…read more(I couldn't find that location on the yelp app) For a Friday afternoon there weren't many workers and the few that were there had horrible customer service! I was getting no service due to the manager flirting and taking pictures with a couple of the guys. She was very unprofessional and the flirting; with who I'm assuming is her boyfriend, made me extremely uncomfortable. The one guy there seemed nice but after the manager left the store with her boyfriend I wound up not getting anything because I was already annoyed, and just left the store. Please don't let children run these retail stores! I will definitely not be going back to that location and will be taking my business over to foot locker.

I think that the store manager is to young and is very unprofessional as she laughed at me when I…read moretold her she was being unprofessional and that she is to help her customers Her name is Eva Perry and at 25 she has a lot of learning to do. I think the she needs to be stepped down from her position and should never be a store manager. I would not use this store ever and will be getting the word out about this location.