My mother and I stopped in early this morning as we live in Ironton and had been hoping to purchase…read moretwo concealed carries. The woman behind the counter was on a personal phone call, after several moments she asked if we needed anything (we let her know yes shortly we would) she then apologized to her caller that she had a customer, yet continued talking. A few minutes later realizing she wasn't concluding her call to make a sale we left. A thank you to Tackle Box in SP for their excellent customer service and our two purchases with all necessities from today. They've gained two new customers and well worth the short drive!

The store in Ashland, Kentucky has lost a customer. I live an hour away from the store and called…read moreto confirm they had a product in stock. The person that answered the phone absolutely confirmed that they did have it. I made the trip immediately after calling only to find out that they did not have the product available. Horrible customer service. The person answering the phone should have checked especially after being a informed that I was traveling an hour to get there

Bought a couple of shirts online from Dick's online and on Friday 4/20 had to return them both…read more Had paid for them with my debit card which was immediately withdrawn from my account as I would expect. When I returned the items they credited the entire amount back to that debit card. It is now 3 days later and still no money back in my account. I called the store and spoke to the store manager Lindsay and she informed me that it was because MY bank hadn't credited it back to me (I had talked to a person at my bank BEFORE my call to Dick's who said that the refund was NOT pending in my account). I informed the Lindsay of this and she then said that it was Dick's policy for returns was 3-5 business days. I asked her "Now which is it. the bank's fault or Dick's policy the reason it isn't in my account? She then said that I did not need to yell at her (which I most certainly wasn't). I told her that I wasn't yelling at her, I was just telling her why I would not be buying from Dick's again. Lindsay then HUNG UP on me. This is NOT customer service. I did NOT yell, curse, threaten or anything of the sort. I then called and talked to her District manager and he didn't seem really concerned either. VERY POOR SERVICE

the worst customer service from the Ashland KY store. Other than the store manager, no one make…read morespoke with us, including the person helping us. it made us feel like we were inconvenienced him for being there. he just stood and stared until he was able to escape us. we only make one purchase of one pair of shoes when we came for 3 because of he was so awful, we got frustrated and stopped looking.

I did not post a review for this business . I've never been to this business . I did call it to see…read moreif it was even still in business and the next thing I New it had posted a prewritten review from me and had given itself 4 stars , all attached to my name that I had reviewed it.