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    AT&T Store

    3.5 (41 reviews)
    Closed 9:00 am - 9:00 pm

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    9 months ago

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    8 months ago

    I came in to the store and Jose Torrico was very helpful he always helps me out he's very hard working and helpful

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    3 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    5 years ago

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    3 years ago

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    3 years ago

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    8 years ago

    Helpful 1
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    6 years ago

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    5 years ago

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    5 years ago

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    5 years ago

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    8 years ago

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    7 years ago

    Helpful 2
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    5 years ago

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    16 years ago

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    5 years ago

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    8 years ago

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    13 years ago

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    13 years ago

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    14 years ago

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    10 years ago

    Horrible customer service. The male sales clerk today had a bad attitude and I left with no new phone.

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    12 years ago

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    12 years ago

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    14 years ago

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    8 years ago

    Great service by Keylen. I had a few questions and everything was answered. I even got a better plan.

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    7 years ago

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    8 years ago

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    15 years ago

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    10 years ago

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    17 years ago

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    13 years ago

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    12 years ago

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    10 years ago

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    Page 1 of 2

    Ask the Community - AT&T Store

    Review Highlights - AT&T Store

    AT&T customer service generally blows though.

    Mentioned in 2 reviews

    Read more highlights

    Verify this business for free

    People searched for Mobile Phones 1,435 times last month within 15 miles of this business.

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    Verizon Authorized Retailer, TCC - Great service 5*

    Verizon Authorized Retailer, TCC

    3.3(14 reviews)
    2.3 miOld Town Alexandria

    Great service, great store, great employees . Everyone was super helpful. The store was also nice…read moreand clean.

    Avoid this place at all costs unless you want to feel the ick. I would give 0 stars if I could…read more Came in to get a new iPhone and left feeling like I just spent an hour around criminals. I have never had a worse experience with a Verizon store. Jose has no shame about coming off as a shady conman. He immediately became impatient with me and started treating me as someone he was just trying to extract money from as soon as he couldn't sell me on the most expensive new iPhone. I just wanted the mini. He wasn't forthright about what the total cost would be and all the accessories needed. At other Verizon stores they threw in the screen protector for free or discounted accessories. But not here. As soon as they can't sell you on what they want, they will be nasty to you. The manager stopped by because I pushed back and called Jose out on not telling me about added costs and fees, but the manager was the exact same type of shady, shameless conman. "The more you spend the more discount I can give you" is an example of a line said as he tried to throw in more accessories. I heard the manager doing a transaction using the same line Jose gave to me - how they were giving the customer a thousand dollar phone for a steep discount - like they're doing people such a huge favor. The whole sales process is so tacky and gritty and they think they're so smart but they just pull things tactlessly out of Robert Cialdini's playbook. This sort of desperate and cheesy sales process isn't necessary for a huge company like Verizon and this location run by talentless, arrogant bozos seriously diminishes the brand.

    Photos
    Verizon Authorized Retailer, TCC - Store main sales floor.

    Store main sales floor.

    Verizon Authorized Retailer, TCC - Device live try wall.

    Device live try wall.

    Verizon Authorized Retailer, TCC - Sales floor from front door.

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    Sales floor from front door.

    Cellfix & Network Unlocking

    Cellfix & Network Unlocking

    5.0(7 reviews)
    6.6 mi

    Thanks for the repair, made it fast and easy. Open and available business over the weekend.read more

    "ONE OF THE BEST" : A+…read more (21JAN2022 - Hint: They moved from Richmond Ave and are now at 6161 Fuller Court, and It's upstairs next to the lawyer's office) Came in to get daughter's cellphone (iPhone) battery replaced. Other person comes in at the same time looking to buy an iPhone. He starts with me, but also able to handle other person looking to buy a late model iPhone. I say she can go first, since it should be pretty quick - but ends up that he can handle us both, professionally & with courtesy. They ("Ali") definitely know what they are doing. Bright, intelligent, skilled with his hands. Says he loves his job. Had the iPhone apart and pulled the battery as quick as I can type this review. Has a new one iPhone on hand for the other customer, and talking to the other customer as she tries out their iPhone. She decides to come back since she doesn't have funds in hand, and he takes back the phone after they try it out. For me, he finishes up mine, shows me that the battery life is now 100% - and offers me a screen protector, and sure- why not (Cheap!). I have the iPhone back, and he offers to put a screen protector on my iPhone as well - no extra charge. Nice! I'm in and out in under 20 minutes total! Even as he's working with the other customer. Hard worker, good deals, knows his stuff - confident. Can highly recommend, but call first to work out the time and deal beforehand. Also, cash or paypal are best.

    Photos
    Cellfix & Network Unlocking
    Cellfix & Network Unlocking - Premium quality iPhone fixed and network on locking services in the same day.

    Premium quality iPhone fixed and network on locking services in the same day.

    Cellfix & Network Unlocking - FAST AND URGENT CARE OF IPHONE FIX AND NETWORK UNLOCKING FREE SERVICE

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    FAST AND URGENT CARE OF IPHONE FIX AND NETWORK UNLOCKING FREE SERVICE

    iTouch Repair - Beautiful store inside and out

    iTouch Repair

    4.1(21 reviews)
    3.0 mi
    $$

    This specific location doesn't exist. Went online to schedule an on-the-go appointment to get my…read morescreen fixed and it let me. Waited over an hour for a confirmation. Drove to the physical location to see what the deal was and it was no longer there.

    Workmanship warranty is garbage. I had the screen replaced on my iPhone and brought it in after…read morethe screen stopped responding to touch about 2 months after replacement. They took it back to be looked at, and handed it back a few hours later and told me it was fixed. If it happened again, they would send it off to their Arlington store for replacement. Great! 7 days later, same thing happens... So when I take it back the second time they said that there was damage to the LCD connector on the motherboard. It was lifting off the board, hence the unresponsiveness. This hadn't been mentioned to me the first 2 times being seen here.. So obviously I was confused. The only time this part is touched is during screen replacement. They said the phone was brought in with this damage. I broke my screen in October of 2016. I had it replaced May of 2017. Worked great with broken screen for 6 months.  They claim the damage is from the then - but not symptomatic until a few weeks after screen replacement? ...Doubtful. I certainly haven't cracked open the phone and messed with the LCD connector on the motherboard. Only one person did. You do the math.  I brought this up, but they refused to acknowledge they caused the problem and fix in accordance with their workmanship warranty. They offered to fix the damage they caused for $180. No thanks! I asked for documentation saying this damage was pre-existing. It should have been caught in a screen replacement and documented. One guy told us they had documentation claiming the damage was there at original drop-off but then recanted when we pressed for it. Now I'm stuck getting a new phone, right before a release of the phone I've been waiting for. You may save a few bucks up front here but it costs more in the long run.

    Photos
    iTouch Repair
    iTouch Repair
    iTouch Repair

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    AT&T Store - mobilephones - Updated May 2026

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