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Fernley, NV

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AT&T

4.0 (1 review)
Open • 9:00 am - 7:00 pm
Updated 2 months ago

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2 months ago

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Russell Cellular -Verizon Authorized Retailer

Russell Cellular -Verizon Authorized Retailer

2.0(3 reviews)
23.8 mi

My phone was breaking and I really needed to get a new phone before leaving on vacation. I went in…read morealmost 2wks before leaving which I figured should be plenty of time. I ordered a new iphone 16 on monday and they said it would only take a couple days to come in. I went back on saturday to check and they didn't have it yet. I called tuesday and was told that the phone tracking showed it had been delivered friday so I went back in to the store and again was told they didn't have the phone yet. I got a call thursday saying the phone was finally in (it took 10 days!) Went in to get the phone and the gal was super incompetent. It took her 30min to find the phone, like seriously I was called and told it was here. Took another 30min to find paperwork and connect the phone, and then longer to pay for the phone. I had wanted to pay for all of it up front but she did it all wrong and set it up for monthly financing but at this point had been there over an hour and needed to go. At least I got my phone in the nick of time but the entire process was stressful and frustrating. I will not be returning there with my phone business.

Went to Verizon to get a new phone plan because the coverage I got in Nevada under T-Mobile was…read moreabsolutely terrible. There's only 2-3 employees to help so if you get there at a good time you don't have to wait to speak to someone. They didn't have any phones available on display and didn't have much of a selection of phones in the back at the time, luckily they had the iPhone I came in for. Overall, the process wasn't too bad but I feel like the employee that was helping me made a lot of mistakes with transferring my phone number over, billing, and my account management which has caused unnecessary stress for me. Other than my store experience, I do enjoy my phone plan with Verizon. I'd just make sure to triple check the work they do before you leave the store! Update: After going back to the store I would like to say Jacob and Breanna had very excellent service! Would definitely recommend speaking to one of those two when visiting this location. They were very helpful and made me feel better about the situation!

AT&T - mobilephones - Updated October 2026

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