Went to visit Tahoe a few weeks ago and had to stop by to check something out on my account. These…read moreguys at the store where amazing! They took care of all my issues.

What an absolutely amazing experience! Billy took care of all of our needs and always had a smile…read more Really happy with the new management.

Andrea was fantastic! very knowledgeable and patient. We had multiple phones and different issues…read morewith each. she helped us through everything. thanks again Andrea!!

Lisa was wonderful, she did everything that needed to be done. Didn't have to get a new phone, and…read moreshe put the sims card in for us. Got the plan we wanted. She was upfront about all the extra charges.

Christian was extremely helpful and super friendly. He had every answer for all the questions I had…read moreand went above and beyond in helping me find exactly what I needed!

Thank you so much for saving my day! I suddenly had a sim failure in my iPhone what made my Tahoe…read moretrip uncomfortable. The employee figured out the real reason of the problem and helped with the solution. Now I have my eSIM, can connect with everyone again. The best service ever!!!!

So, last week I was trying to help my friend set up his new smart TV. He's kinda on the old side…read moreand doesn't even have email or internet at his house. Her just has old style cable from Spectrum, you know the one with the cable box at each TV? I figured this new TV would still be able to connect to the cable box according to the instructions. After connecting the new smart TV to the box, immediately the TV went into a locked mode, asking to reset the parental controls! WTF? Tried rebooting and nope. So, I told him you better call Spectrum and have them come out here and help you. I read that the TV need WiFi and internet to do the initial setup to clear the input ports or something like that. So he got on the phone and the customer support person scheduled a guy to come out and help the next day. The guys showed up right on time, and called ahead even. I thought he's have a cell phone that had a mobile hotspot feature, but her didn't, so he installed a internet router and modem and then crawled all around under the house fixing the connections or whatever. He was there for like two hours! He got it all up and running and now my friend has cable TV on his new smart TV. The guy was super professional and didn't show any signs of frustration, said he crawls around under houses all the time. Spectrum customer service and technical service were 5 stars, fast and professional and included in your Spectrum service. No charge!

Continuously raising prices, slow internet, when there's a problem you can't get a real person, box…read moremalfunctions multiple times an hour.

It was time to change out the family cell phone carrier and get some new iPhones at the same time…read more Here in Truckee, we are a bit limited when it comes to reliable cell service. AT&T and Verizon are the only real players. So, off to the local Verizon store. I like buying cell phones and changing plans about as much as I like buying a car. Both of which are lower on my list of enjoyable ways to spend time than going to the dentist. And, I was not disappointed. I walked in and I got a bunch of, "we can't do that here" "we are not a corporate store" "we don't do trade-ins" "we can't help with that discount". I actually had to stop the sales guy and explain I didn't want to hear "I can't" one more time. To his credit, he seemed to reset himself and things got better. Hey, everyone has a bad day, right... In the end, we left with a better contract and new phones for the family. While the process seriously took longer than my last car purchase, it worked out ok.

Terrible!!! Long wait for a very short easy transaction we informed them of immediately and…read morepolitely. They were too busy trying upsale to their captives!!

I am writing to compliment Josiah, Manager of Verizon Wireless and his knowledgeable, friendly…read morestaff, Kylie, Brooke and Matt, at the Verizon Store in Gardnerville, NV, a Great Store! Having a Verizon cell phone, I enjoy the wonderful cell coverage while traveling through Nevada, California and Arizona! My wife on the other hand, had a different carrier with very little coverage in the area. She quickly decided to move over to Verizon as well. Kyle and Brooke helped with the service and telephone transfer which went quite smoothly!! As new residents to the area, we secured satellite TV. When it came to internet service we spoke with Josiah, as we understood Verizon had options we might like to consider. Josiah was very patient, clear and articulate in discussing how the Verizon equipment and plan would work for us. We were thrilled to learn of the coverage and small device needed to accomplish all that we wanted! We selected the Verizon Jetpack 4G, which is cost effective, portable, easy to use, and offers wonderful coverage and speed. It has eliminated the need for a modem, router and burdensome, unsightly cables in our home - an added bonus for sure!! We are most happy with our decision and the customer service we received. Thank you Josiah and staff!!

I lost my phone and needed to replace it. I went in and saw Ben at the Verizon store. It took two…read moreabout 4 hours on hold with Verizon over two trips to get it working but Ben toughed it out. I probably would have given up if I had to do it on my own. Having phone problems, go see Ben!

Thanks spectrum for the WiFi with the router and the xumo and my phone data without you guys I will…read morenever have the best birthday in my entire life love you all for it and thanks for Lizette for telling me about the WiFi and router and xumo and my phone data and thanks for saying happy early birthday to me until my birthday sept 20th 2026 I will be 19 years old on that day love you all and have enjoyment of the weekend and have a wonderful holiday on October hope you remember me forever Sincerely Brian Salas daniel garcia

I currently have AT&T internet, but I don't even have Spectrum. They call me at least once a month…read moretrying to get me to subscribe to their shitty 1 Gb cap. With AT&T and TE, I can get 5 Gb as fast as I want, and they never call me at all. AT&T is vastly superior to Spectrum in almost every way when it comes to speeds. I would go to Spectrum if you want someone calling you when you have another internet service, asking you to subscribe to their shitty service. I've told them I don't want their shitty service multiple times, but they won't stop calling me. Spectrum, you are the worst. I hope you die in hell.

Ana is awesome, good customer service, love the phone she recommended. I sure recommend this…read moreplace to any one. Thank you.

If it were an option, I would give this store zero stars. I have been a Boost customer for several…read moreyears. However, I dread having to go into this store for any kind of service. The employees seem to know very little about their phones and service, and I always leave feeling frustrated and irritated. I have worked in customer service for over 30 years, and these people do not have a clue about providing excellent, not even good, customer service. They do not believe in the mantra, "the customer is always right ". They manage the store and its inventory poorly and make customers feel like they are inconveniencing them for needing something they don't carry. I finally got fed up when they could not activate a new phone after sending me to another store for a part. When I told them I was done with them, they became quite rude. I am so happy to be done with this company and this store!