I see many negative reviews about managers not being able to help. They can only do so much in…read moretheir position. "How darn you!". We all know how "things do not go as planned". Our new plan setup is not going as planned, but we have had great customer support with T Mobile. We went to the store and changed from ATT to T-Mobile because of the StarLink connection and travel benefits. I assume it will not be perfect... Nothing is. It is great to know, there is no 1-year commitment. That shows they have faith in their service. It will be a lot less with T-Mobile than our current plan (from $245 with ATT to $140 with 3 cells, and on autopay.) T-Mobile is also paying off our $200 remaining on one phone. I assume the rate will be a little more than $140 after taxes. We had a hard time switching companies, because we had a credit lock that we separately unfroze the 3 different credit companies. Then my cell was on low battery!!! (Good reminder is you are switching companies :O) The T-Mobile staff, Luis and Annie were so patient with us. They were there through all our efforts. I also noticed how they nicely informed customers walking in minutes from closing, how to schedule for the next day to minimize waiting time, quickly gave phone numbers to call for their particular needs, or let them know they can simply try to return without an appointment. We look forward to the benefits for our new T Mobile account. Missy K

I have been a ATT customer for over 30 years. I moved over to TMobile because it's less monthly…read morecost. T-Mobile is going to Starlink which is better than cell towers. I highly recommend TMobile

Lisa was wonderful, she did everything that needed to be done. Didn't have to get a new phone, and…read moreshe put the sims card in for us. Got the plan we wanted. She was upfront about all the extra charges.

Kudos to Sergio at Verizon in Carson City. I went in last week to upgrade my iPhone to a newer…read moremodel and he was friendly and helpful. He did not try to push products that I didn't need and answered all of my questions. He spent time with me to trade in and upgrade my phone and helped with transferring from one phone to another. Everyone there was extremely friendly. And, Sergio was amazing. I recommend this store if you have any Verizon needs.

Your employee Andres doesn't want to be there. If you want to hire someone with absolutely no…read moresocial skills, no customer service skills, who reluctantly does the bare minimum, who makes it painfully obvious he hates his existence then Andres is your man. There was no one at the store when I entered except for one lone guy just sitting forlornly staring at the exit. No smile. That's fine. No greeting.. hm maybe he doesn't work here. We just stare at each other for a while and then someone (maybe a manager) peeks around the corner and the lump decides to put his phone away and finally at a snails pace decides to get up. He mumbles, he shrugs, he yawns so wide til I see down his throat and basically offers no help for my screen besides "just file a claim" there was no follow up. I had to prompt every single response from him. I finally left much to his relief and figured out it's a hardware issue which I googled and answered all my own questions. So no, filing a claim doesn't help at all. That's the person who is the face of your store? Do better.

The employee at the store is absolutely incompetent and has a horrible customer service. First,…read moreshe could not set up a new phone and I wasted two hours at the store with no avail. Second, when I brought the phone back for the return a week later, she refused to accept it stating a nonsense reason that the phone is no longer on my account while continue to chammmge for it. I've been a customer of Verizon for 30 years and never experienced such incompetence coupled with horrific customer service.

So, last week I was trying to help my friend set up his new smart TV. He's kinda on the old side…read moreand doesn't even have email or internet at his house. Her just has old style cable from Spectrum, you know the one with the cable box at each TV? I figured this new TV would still be able to connect to the cable box according to the instructions. After connecting the new smart TV to the box, immediately the TV went into a locked mode, asking to reset the parental controls! WTF? Tried rebooting and nope. So, I told him you better call Spectrum and have them come out here and help you. I read that the TV need WiFi and internet to do the initial setup to clear the input ports or something like that. So he got on the phone and the customer support person scheduled a guy to come out and help the next day. The guys showed up right on time, and called ahead even. I thought he's have a cell phone that had a mobile hotspot feature, but her didn't, so he installed a internet router and modem and then crawled all around under the house fixing the connections or whatever. He was there for like two hours! He got it all up and running and now my friend has cable TV on his new smart TV. The guy was super professional and didn't show any signs of frustration, said he crawls around under houses all the time. Spectrum customer service and technical service were 5 stars, fast and professional and included in your Spectrum service. No charge!

I've had nothing but great service so far. Internet…read moreMobile phone service. And hardware - I bought my iPhones from this store. They've totally taken care of transferring one phone to another, also came out to our house and installed a new cable because ours was old and cracked. Zane at the store was great to deal with! Thanks guys - much appreciated!!

It was time to change out the family cell phone carrier and get some new iPhones at the same time…read more Here in Truckee, we are a bit limited when it comes to reliable cell service. AT&T and Verizon are the only real players. So, off to the local Verizon store. I like buying cell phones and changing plans about as much as I like buying a car. Both of which are lower on my list of enjoyable ways to spend time than going to the dentist. And, I was not disappointed. I walked in and I got a bunch of, "we can't do that here" "we are not a corporate store" "we don't do trade-ins" "we can't help with that discount". I actually had to stop the sales guy and explain I didn't want to hear "I can't" one more time. To his credit, he seemed to reset himself and things got better. Hey, everyone has a bad day, right... In the end, we left with a better contract and new phones for the family. While the process seriously took longer than my last car purchase, it worked out ok.

Terrible!!! Long wait for a very short easy transaction we informed them of immediately and…read morepolitely. They were too busy trying upsale to their captives!!

I lost my phone and needed to replace it. I went in and saw Ben at the Verizon store. It took two…read moreabout 4 hours on hold with Verizon over two trips to get it working but Ben toughed it out. I probably would have given up if I had to do it on my own. Having phone problems, go see Ben!

4/8/2023 Always was…read morea AT& T customer, until relocation to Nevada.. It's been five years now with Verizon.. Everything has been great.. except the big outage last year.. How we, today I am very disappointed.. My reception was one LTE bar.. and I pay that extra for 5g service...

If you want to know the reason the store has such a low rating, just walk in and try to receive…read moreservice. I'm writing this review after visiting the store twice and waiting in store for over an hour again just to return equipment. Now they do offer appointments, but let me tell you that I have watched more than a few of those people check-in and wait a considerable amount of time beyond their appointment time to be seen, and this is another indicator that something needs to be fixed. The process here is broken, and quite apparently inefficient and not designed with customer experience in mind. The entirety of my transaction took 5 minutes and could have easily been processed numerous times during the hours I spent standing around. This was made even more apparent after watching all of the associates repeatedly wander the store, in and out the backroom, and stop to check in on the same customers standing around waiting for updates and data migrations to complete on their devices, all while there's a store full of customers waiting, many of whom are obviously there for the same reason as I. At one point a manager/leader approached me and mentioned I'd been waiting quite a while, so I explained what I needed to do and he made no offer to help expedite the process. The solution is simple. Keep a register open just for equipment returns and make a policy that anyone walking in with equipment be served in between walk-ins and appointments as associates are freed up.

Spectrum offers a convenient location with a huge parking lot, making it easy to access. Upon…read morearrival, I noticed attentive service with one person being helped immediately. The check-in process was straightforward, as I signed in on the kiosk iPad and was called when it was my turn. The staff provided excellent service during my visit, especially when returning a 14-year-old router modem after canceling my service, which was costing me $90 a month--clearly a wise decision to switch. I was reassured that the router would be reused elsewhere. Overall, a positive experience with friendly and efficient service at the store.

If it were an option, I would give this store zero stars. I have been a Boost customer for several…read moreyears. However, I dread having to go into this store for any kind of service. The employees seem to know very little about their phones and service, and I always leave feeling frustrated and irritated. I have worked in customer service for over 30 years, and these people do not have a clue about providing excellent, not even good, customer service. They do not believe in the mantra, "the customer is always right ". They manage the store and its inventory poorly and make customers feel like they are inconveniencing them for needing something they don't carry. I finally got fed up when they could not activate a new phone after sending me to another store for a part. When I told them I was done with them, they became quite rude. I am so happy to be done with this company and this store!

The [manager?] "Mary" was very condescending and rude. I decided to take my business elsewhere.read more