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Metro by T-Mobile

3.0 (2 reviews)

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3 years ago

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3 years ago

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T-Mobile

T-Mobile

(22 reviews)

$$$$

I see many negative reviews about managers not being able to help. They can only do so much in…read moretheir position. "How darn you!". We all know how "things do not go as planned". Our new plan setup is not going as planned, but we have had great customer support with T Mobile. We went to the store and changed from ATT to T-Mobile because of the StarLink connection and travel benefits. I assume it will not be perfect... Nothing is. It is great to know, there is no 1-year commitment. That shows they have faith in their service. It will be a lot less with T-Mobile than our current plan (from $245 with ATT to $140 with 3 cells, and on autopay.) T-Mobile is also paying off our $200 remaining on one phone. I assume the rate will be a little more than $140 after taxes. We had a hard time switching companies, because we had a credit lock that we separately unfroze the 3 different credit companies. Then my cell was on low battery!!! (Good reminder is you are switching companies :O) The T-Mobile staff, Luis and Annie were so patient with us. They were there through all our efforts. I also noticed how they nicely informed customers walking in minutes from closing, how to schedule for the next day to minimize waiting time, quickly gave phone numbers to call for their particular needs, or let them know they can simply try to return without an appointment. We look forward to the benefits for our new T Mobile account. Missy K

I have been a ATT customer for over 30 years. I moved over to TMobile because it's less monthly…read morecost. T-Mobile is going to Starlink which is better than cell towers. I highly recommend TMobile

Verizon

Verizon

(35 reviews)

Your employee Andres doesn't want to be there. If you want to hire someone with absolutely no…read moresocial skills, no customer service skills, who reluctantly does the bare minimum, who makes it painfully obvious he hates his existence then Andres is your man. There was no one at the store when I entered except for one lone guy just sitting forlornly staring at the exit. No smile. That's fine. No greeting.. hm maybe he doesn't work here. We just stare at each other for a while and then someone (maybe a manager) peeks around the corner and the lump decides to put his phone away and finally at a snails pace decides to get up. He mumbles, he shrugs, he yawns so wide til I see down his throat and basically offers no help for my screen besides "just file a claim" there was no follow up. I had to prompt every single response from him. I finally left much to his relief and figured out it's a hardware issue which I googled and answered all my own questions. So no, filing a claim doesn't help at all. That's the person who is the face of your store? Do better.

The employee at the store is absolutely incompetent and has a horrible customer service. First,…read moreshe could not set up a new phone and I wasted two hours at the store with no avail. Second, when I brought the phone back for the return a week later, she refused to accept it stating a nonsense reason that the phone is no longer on my account while continue to chammmge for it. I've been a customer of Verizon for 30 years and never experienced such incompetence coupled with horrific customer service.

Spectrum - Buffering on my tv.

Spectrum

(36 reviews)

So, last week I was trying to help my friend set up his new smart TV. He's kinda on the old side…read moreand doesn't even have email or internet at his house. Her just has old style cable from Spectrum, you know the one with the cable box at each TV? I figured this new TV would still be able to connect to the cable box according to the instructions. After connecting the new smart TV to the box, immediately the TV went into a locked mode, asking to reset the parental controls! WTF? Tried rebooting and nope. So, I told him you better call Spectrum and have them come out here and help you. I read that the TV need WiFi and internet to do the initial setup to clear the input ports or something like that. So he got on the phone and the customer support person scheduled a guy to come out and help the next day. The guys showed up right on time, and called ahead even. I thought he's have a cell phone that had a mobile hotspot feature, but her didn't, so he installed a internet router and modem and then crawled all around under the house fixing the connections or whatever. He was there for like two hours! He got it all up and running and now my friend has cable TV on his new smart TV. The guy was super professional and didn't show any signs of frustration, said he crawls around under houses all the time. Spectrum customer service and technical service were 5 stars, fast and professional and included in your Spectrum service. No charge!

I've had nothing but great service so far. Internet…read moreMobile phone service. And hardware - I bought my iPhones from this store. They've totally taken care of transferring one phone to another, also came out to our house and installed a new cable because ours was old and cracked. Zane at the store was great to deal with! Thanks guys - much appreciated!!

Spectrum - 5/28/25 Interior.

Spectrum

(66 reviews)

If you want to know the reason the store has such a low rating, just walk in and try to receive…read moreservice. I'm writing this review after visiting the store twice and waiting in store for over an hour again just to return equipment. Now they do offer appointments, but let me tell you that I have watched more than a few of those people check-in and wait a considerable amount of time beyond their appointment time to be seen, and this is another indicator that something needs to be fixed. The process here is broken, and quite apparently inefficient and not designed with customer experience in mind. The entirety of my transaction took 5 minutes and could have easily been processed numerous times during the hours I spent standing around. This was made even more apparent after watching all of the associates repeatedly wander the store, in and out the backroom, and stop to check in on the same customers standing around waiting for updates and data migrations to complete on their devices, all while there's a store full of customers waiting, many of whom are obviously there for the same reason as I. At one point a manager/leader approached me and mentioned I'd been waiting quite a while, so I explained what I needed to do and he made no offer to help expedite the process. The solution is simple. Keep a register open just for equipment returns and make a policy that anyone walking in with equipment be served in between walk-ins and appointments as associates are freed up.

Spectrum offers a convenient location with a huge parking lot, making it easy to access. Upon…read morearrival, I noticed attentive service with one person being helped immediately. The check-in process was straightforward, as I signed in on the kiosk iPad and was called when it was my turn. The staff provided excellent service during my visit, especially when returning a 14-year-old router modem after canceling my service, which was costing me $90 a month--clearly a wise decision to switch. I was reassured that the router would be reused elsewhere. Overall, a positive experience with friendly and efficient service at the store.

Metro by T-Mobile - mobilephones - Updated May 2026

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