Beyond upset at how my boyfriends pants came out. We went in, asking for his 100% linen pants to be…read morehemmed 3 inches. When we picked the pants up a few days later, a full polyester liner had been sewn into the pants.... Never did we request this, nor were we consulted if this is something we wanted done. I brought the pants back and requested the liner be removed and was told that they were not able to due to how the polyester liner was sewn in. Now a perfect pair of linen pants ruined and we had to buy a complete new pair of pants. Oh and not to mention that we were also charged for the unwanted polyester liner. 3 stars because although very disappointed in this situation, the work done was done well.

This place is the best in the business! I dropped off my…read moresuit for alterations in the afternoon and it was ready within hours. I had a wedding that weekend that I had to fly to and they did a phenomenal job. Thank you for everything!

Fit me in for a last minute alteration and got it done the same day! Could not recommend more!read more

Use careful judgment if you bring your clothes here. I brought in a wool sweater that I would not…read morehave wet washed myself, and was surprised that this business no longer does dry cleaning, just "wet cleaning". Having had positive experiences with their dry cleaning, I trusted them when they said that they could safely clean my sweater. The first time that I wen to pick it up, it had been badly shrunk. I was convinced to give them a second try to fix it. What I got back the second time was a sweater that had been unevenly pulled and stretched, and now looks misshapen. A nice sweater that I could wear as part of a business casual outfit ruined. My cleaning fee was refunded, but no offer to pay for the sweater.

I finally got my item back, it was my decision to have them hold it for a month. Really nice…read morequality work they do from the small jobs to couture. I want to give a special shout out to Rose, she was incredibly helpful to me. I also met the owner, who by chance also owns Towne Cleaners. 189 Grove st Chestnut Hill, MA 02467. I would recommend this business. The prices are inline with competition, with great customer service. I always like to work with companies, locally, to find this quality of work and Customer Service at this day & age, I Think is a hidden gem .

Had a relatively small tailoring need to bring in a sleeve. Value for money is questionable but…read morethe work is satisfactory and the staff polite. I would repeat all things considered as long as you're comfortable with the pricing model.

I purchased my dress from Poshmark (brand new) but had tried it on at BHLDN in Chesnutt Hill, MA…read more They recommended 3 tailors when I was there and Rosas's was the one closest to my Cambridge, MA house. I had so many sleepless nights worrying my dress would not be perfection, and reading some ridiculous reviews of Rosas's (some bridezillas complained about all types of things like her losing a dress). But, low in behold, my dress was altered to utter perfection with Rosa. She was timely, communicated, worked up to 7 days a week to get the job done for me. She is Turkish and used to do hand-made, custom dresses in Turkey. She did a fabulous job. Yes, it was $700 and I paid CASH with some on a CHECK. BUT it was worth every single penny and I felt perfect @ my wedding in the dress. I wore it all night long and would recommend this place to any future bride. Please see attached photo from August 14th 2021. ~Tamara

Rosa was a total pro. Easy to work with and an absolute perfectionist. The work was done on time as…read morepromised. Flawless work. She's expensive. But worth every Penny in my opinion.

I brought 6 items in here to be altered--3 dresses, 2 skirts, and 1 blouse. The woman who works…read morehere is friendly and really knows her stuff. She'll also warn you in advance if an alteration will be especially pricey. I do some sewing and alterations myself, so I know how much work and time goes into taking apart a garment, adjusting it, and putting it back together. I was in no hurry for my items--I had procrastinated on getting some of them properly fitted for years, so I didn't mind waiting for another month. She actually said it would only take 3 weeks, but I told her I didn't mind waiting longer. They will give you a date for when your items will be finished, but they can't give a cost estimate in advance, because sometimes it's hard to tell how complex an alteration will be until you start taking a garment apart. They only take cash or a personal check, so if you plan to pay in cash, just call a day ahead of the date when your items will be ready so you'll know how much to bring. I found the prices reasonable, but I'm also someone who doesn't mind paying extra for quality work. I was very pleased with how my items turned out, and look forward to getting many years of wear from them.

Tailoring and dry cleaning all done expertly at great prices. The best.read more

Excellent work shortening multiple pairs of pants, suit, and sport coats. Old world tailoring by a…read morenice fellow! Family run business.

Good service, even if a bit disorganized. Al and his wife are terrific. We've used Al for many…read moreyears to hem pants, adjust pant waists, etc... He does a very nice job.

Had a zipper added to a pocket on a vest. Everything was great about the experience. Will go back…read moreagain with future items.

I've used them twice and am already looking for more clothes to take to them…read more The first time I needed the broken zipper replaced in my favorite and indispensable (as in I wear these a LOT) black pants. I brought them in on a Friday on my way to work and not only did they have a zipper there to put in, but incredibly were able to complete the job by the next day!! I recently went back with my senior citizen dad to have two suits taken in as he has lost some weight over the last few years. We were worried that it would cost more to alter than to replace the suits but we got a very reasonable price and again, amazingly, were able to pick the suits up the next day. The two women who waited on us (I think one is the owner) were very pleasant, professional, and skilled. They didn't hesitate to tell me that the pants of one suit really didn't need to be taken in. They were very courteous to and patient with my dad. I can't recommend this shop highly enough. This place is a find. Convenient (on the Waverly bus line out of Harvard Square) and with on-street parking. The establishment is clean and pleasant with room to maneuver (sometimes tailor shops can be cramped and overfull).

I highly recommend Towne Cleaners for all of your alterations or dry cleaning needs ! I have…read morebrought several items to be shortened and they took the care and time to carefully measure and match the seams etc .. They are extremely reasonably priced and I get a text from their automated system when my item is ready for pickup (often times it's ahead of the actual promised date ).. I will definitely return to this outstanding service for future alterations !

Since writing my original review this business has changed hands. It's still family owned - just a…read moredifferent family. I still use them for my dry cleaning, and I'm still very satisfied. I've had a few things altered there and feel like the quality of the work is okay, but not as professional as the previous seamstress.

Buyer Beware!! I took my 12 year old grandson to take his 2…read morepairs of jeans that was $20 each to here to get shortened and today when I went to pickup the order the owner Sue told me that the price was $120 ($60 each pair!) This cleaners I've find out has a history of over charging for services I was not told before hand the price and was in total shock when was told

Sue is a friendly, bubbly, amazing tailor. She's fixed so many of my clothes so they fit and…read moreflatter me! I moved to Framingham, and I still go to Watertown to have her adjust my clothes!

Great suits and great tailoring done quickly. I highly recommend Eastern Clothing. They also have…read moresome nice ties.

Got a suit here last year. Had a few alterations needed to be made to it. Everything was perfect. I…read moresaw lots of ads for this place on tv, even during Redsox games through the years and was very happy with the end result of the outfit. I loved looking at the wall, seeing stars who have been to this place and leaving their autographed photos for the wall. Lots of history here. Next time I need a suit, belt, tie, or dress shirt, I know where to go. I like that its in Watertown, close to the city of Boston, but not in a downtown center area. Its on a sideroad with a small private parking area perfect for those who want to go to a place and not worry about finding on the street parking or having to parallel park. John and his staff were excellent and very accommodating. Thank you!